Ira Ford Saco

Keith and the technicians provided plenty of information regarding repairs, were timely, professional, and reasonably priced. I will be returning for future services. regarding repairs, were timely, professional, and reasonably priced. I will be returning for future services. More

Went to this dealership on a Thursday and agreed to buy a 2024 F150 lariat and to put $30,000 cash down and finance the rest. The truck had to be transported from another dealership. Hard credit pull for my 2024 F150 lariat and to put $30,000 cash down and finance the rest. The truck had to be transported from another dealership. Hard credit pull for my financing application and everything was great. I emailed the salesperson, Shaunte, the next day (Friday) to ask for the window sticker for the truck I agreed to buy so that I could show my husband the options. She emailed back but did not send the form. I again emailed and texted her and she texted back but did not send the form. I sent an email to the branch manager, David Blanchard, and he emailed back but did not send the form. My telephone number is on my email signature line and of course used for texting. Went in on Saturday to see when the truck could be picked up. I. Shaunte barely spoke to me and told me truck was not available. I asked why I wasn’t told this and she said she called and left messages. She was calling wrong number and did not follow up even though she had my phone number on the application, text and email. This was the worst experience i have ever had at a dealership! I had down payment ready and title to my car with me. She was never even going to tell me the truck wasn’t coming. I spoke to the manager on duty, Tracy West, on Saturday who did a search for comparable trucks. He gave me 4 printouts for trucks that could be available other dealerships and promised to make things right. He swore he would follow up on the following Monday. Monday came and went, no follow up. . . ever from anyone. Apparently, this dealership does not want to make a sale on a brand new 2024 lariat with chrome package. Worst customer service ever! More

Good service so far. Hope it keeps getting better especially with the addition of Rebekah back in the service department Hope it keeps getting better especially with the addition of Rebekah back in the service department More

Good communication. Prompt. Kept me posted as to what I should have done once inspected Prompt. Kept me posted as to what I should have done once inspected More

Quick to set up a repair & super efficient getting the work done. I will be back when the Lightning needs assistance. work done. I will be back when the Lightning needs assistance. More

Saco Ford provide a shuttle back to my house and also delivered the truck to the house once maintenance was complete. delivered the truck to the house once maintenance was complete. More

The service department goes above and beyond to help. Rebekah was great to work with. Rebekah was great to work with. More

Gets the job done. No complaints. Keith is good to work with . Responsive to the trucks needs No complaints. Keith is good to work with . Responsive to the trucks needs More

ITA Ford Saco. ..Thank you all for the great service on my 2015 Ford Focus. I know that it shall be done correctly including the yearly State Inspection. I am still ..Thank you all for the great service on my 2015 Ford Focus. I know that it shall be done correctly including the yearly State Inspection. I am still getting 38 miles per gallon, even after 9 years! More

We came for service to get inspection sticker. It failed with brakes and I got them fixed. We had a problem and this dealership picked up my vehicle fixed it and drove it back. Everyone was pro It failed with brakes and I got them fixed. We had a problem and this dealership picked up my vehicle fixed it and drove it back. Everyone was professional and best experience since I have owned a vehicle. Will definitely go back. Only place I could go with my van because of the weight not many places have lifts to accomodate. Best experience. Would recommend everyone go here. Thank you. More