Ira Ford Saco

Quick response time, friendly service, good explanation of issues, easy of contact, good service techs of issues, easy of contact, good service techs More

From the guy holding the door for me when I walked in and the final ride back to my car, this was a very friendly dealership. the final ride back to my car, this was a very friendly dealership. More

Took my f 250 in for warranty work. They did a good thorough Job. Vehicle is running well. They did a good thorough Job. Vehicle is running well. More

I was there on time and the vehicle was repaired as promised in an hour. promised in an hour. More

Ira Ford service is great, they work with the customer and get the work done in a timely manner, thank you. and get the work done in a timely manner, thank you. More

Professional staff, friendly and knowledgeable about the product. Will recommend them to friends and co-workers. Pleasant experience. product. Will recommend them to friends and co-workers. Pleasant experience. More

Got exactly the truck I wanted. Very happy with my treatment at Ira Ford through the whole buying process. Very happy with my treatment at Ira Ford through the whole buying process. More

I had a Works package completed for my ford F150. which includes a 99 point inspection and topping off of all fluids. changing the oil and a tire rotation. after leaving the dealership I noticed my t which includes a 99 point inspection and topping off of all fluids. changing the oil and a tire rotation. after leaving the dealership I noticed my tail light was still not working and my washer fluid light was still on. I also had to pull over because of the smell of burning oil. I popped the hood and saw oil was spilled on my engine when refilling it. so where is this in the 99 point inspection and top off all fluids for $78. I waited 2 hours for a half done service. what eIse did they not do? will not bring my ford F150 back to this scam of a dealership. someone else will get my money and new vehicles. Michael McElhinney 1-207- 252 -1660 More

I wrote a letter to the company but haven’t received a response. Since it’s been two days, I thought I would try this route. I came in today to have a new front license plate holder put on my Mazda a response. Since it’s been two days, I thought I would try this route. I came in today to have a new front license plate holder put on my Mazda and to have my headlights cleaned since they were beginning to fog up. The new plate holder looks great, and I appreciate Carl ordering it and Herb installing it for me at no cost. I was prepared to pay for the part as well, but Herb generously included it, there had been a bit of a kerfuffle when I originally stopped in to order it, so I really do appreciate your staff going out of their way for me. The headlights fall under a plan I purchased from your company when I bought her, called ResistAll. I understand the company is no longer in business, but the few times I have brought her in, your company has honored the service. The problem is that I feel I must fight for the service every time I have used it. I am told it does not exist, it does not apply or there is another issue. I am glad I kept the original paperwork because I must bring it in every time. I paid $700 for the service so that I could keep my Mazda, the first car I have ever been smitten with, in pristine condition. When I brought Herb out to see the headlights the first time, he admitted they were not up to par. They were frostier than when I brought them in and there was a white film all around them. I cleaned it up, but they were still worse, so Herb took her back in. I had been there for almost five hours, so I went to look for her, saw her sitting out front and then went to find my keys at the desk. The young guy who helped me was gracious and said he was waiting for paperwork, which I already had. The lights are still not great, there is still a white film under the plastic housing and worst of all, whoever did the service, scuffed my paint around both lights. I have buffed out what I can with Meguiar’s but there are a couple I cannot get all the way out. I hate to complain but I drop my Mazda off in good faith, expecting her back in better, if not the same condition and I do not think that is unreasonable. Is the issue that it is a service I paid for years ago to a company no longer in business? Do I have such a bad reputation at your dealership that it is being done on purpose? I do not come in screaming that I want my car back in excellent shape because that is unnecessary and uncalled for. You are a professional dealership with professional people working for you. I called today to schedule an appointment to have this issue resolved and the man on the phone responded to my very polite request to speak to Herb, with, ‘I don’t see you having an appointment today.’ I may have been a little edgy when I told him that I spent five quality hours at Ira Ford in Saco this morning. I felt bad about it, but I cannot take scuff marks and patronizing in the same day. If your dealership would rather not have me as a customer any longer, I am okay with that. I would rather just know it up front. I have enjoyed many of my interactions with your staff, and you have gone beyond for me on more than one occasion. I appreciate that. Thank you for listening, Brooke Barrick More

Joe Frechette is not only a great person with a sense of humor, he's also a really nice guy who will go out of his way to make your experience the best it can be. He took such good care of me during my 7 hr humor, he's also a really nice guy who will go out of his way to make your experience the best it can be. He took such good care of me during my 7 hr purchase (don't panic, we all know buying a vehicle takes all day!) he's funny, honest & an all around nice person. So if you need of a vehicle go see Joe, Manager Phil & Financial Genius John. They will get you the best vehicle for the best deal. More