Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ira Ford Saco
Saco, ME
406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 406 reviews
November 09, 2021
Like the Acura MDX as a car but this dealer was not forthright with me and did not appear to follow the regulations under Title 10 chapter 217 State of Maine requirements for repossessed car sale. No m forthright with me and did not appear to follow the regulations under Title 10 chapter 217 State of Maine requirements for repossessed car sale. No mention at time of of sale that car was repossessed nor did they provide statement at time of sale for me to sign. Found out repossessed when tried to register because their was a defect in title chain. (Funny carfax report did not mention either! ) At that time I requested a form to correct title and found it to be repossessed. In addition it was my strong feeling that their office suggested a little more insistently that I buy the extended warranty which I still have not received. I think even in absence of law, this was unethical not to disclose. I would not do business with this dealer again More
by Pwwvt
Employees Worked With
David
September 06, 2021
Excellent communication and work was done in a timely fashion. Cost for work seemed to be in line with what I was expecting. Would recommend to other Ford owners. fashion. Cost for work seemed to be in line with what I was expecting. Would recommend to other Ford owners. More
by mjw82676
Employees Worked With
Michelle Morin
August 17, 2021
Joe was very easy to work with and very efficient. My time was not wasted at all. Great price on the unit I wanted. I would highly recommend him and prime Saco time was not wasted at all. Great price on the unit I wanted. I would highly recommend him and prime Saco More
by Dmj
Employees Worked With
Joe Frechette
August 10, 2021
This department has gone terribly downhill. The manager is rude does not want to take responsibility for shoddy work. I reported that work that was done was done incorrectly and was told that it would take is rude does not want to take responsibility for shoddy work. I reported that work that was done was done incorrectly and was told that it would take them 3 weeks before they would be able to repair the bad work. This is air conditioning in the summer It was already paid for so they don't care the inconvenience that it causes. This used to be a good department but don't waste your money go someplace else where they have Respect for customers and care about customer service service! I would give a 0 star rating if possible. The manager always blames errors in pricing on worker being new, appointments issues with inexperienced workers, would not swap appointments when one made by a new employee wasn't correct and threatened charging 35$ a day if the dropped of car wasn't picked up! . More
by Contactmarcia
Employees Worked With
Manager
July 14, 2021
Michelle was my service manager. My motor home was tied up for 3 weeks. Throughout this, she kept me informed on a timely and consistent basis. I can not say enough good things about Michelle because her s up for 3 weeks. Throughout this, she kept me informed on a timely and consistent basis. I can not say enough good things about Michelle because her service was beyond my expectations. More
by Rpatten
Employees Worked With
Michelle
July 09, 2021
Great people to deal with I go there every oil change I usually deal with Michelle she always goes beyond my expectations she makes it a pleasurable experience usually deal with Michelle she always goes beyond my expectations she makes it a pleasurable experience More
by Mainegunner
Employees Worked With
Michelle
July 07, 2021
My truck was promptly pulled in and started working on it! Rebekah kept me updated and even joked around with me , making my waiting time even more pleasurable! I highly recommend Prime Ford it! Rebekah kept me updated and even joked around with me , making my waiting time even more pleasurable! I highly recommend Prime Ford More
by bigjohn41719
Employees Worked With
Rebekah
