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Ira Ford Saco
Saco, ME
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 431 reviews
September 19, 2023
Came to have ford looked at for any damage under the car after being rear ended. They provided the service of checking the undercarriage for any damage. The service thorough.. Always pleased with the this after being rear ended. They provided the service of checking the undercarriage for any damage. The service thorough.. Always pleased with the this dealerships service. More
by Ted
Employees Worked With
Body work
September 05, 2023
Dealer was open early, took my information and they began working in a timely manner. Estimated time of completion was beat and they had me on my way allowing my day to be more productive. working in a timely manner. Estimated time of completion was beat and they had me on my way allowing my day to be more productive. More
by Blue
Employees Worked With
Keith Stayte
August 26, 2023
I purchased my Certified Pre-owned Ford Explorer on June 9th and finally received it back on August 22nd. After I purchased it, it was delivered to me dirty, never detailed and the interior and exterior tre 9th and finally received it back on August 22nd. After I purchased it, it was delivered to me dirty, never detailed and the interior and exterior treatment applications that we purchased were not completed. The heat on the passenger side also did not work, only air-conditioned air flowed I pointed this flaw out during my test drive. During the 73 days, I did have it for a few weeks in between, I had to call and email to get information, and I reminded each person about the heat on the passenger side. The second time it was delivered, the heat still didn't work. I was told by the General Manager that it was 95 degrees and I didn't need heat. He then promised that he would get the car in the next two weeks and that he would personally take care of it. He must have forgotten that he was going on vacation that following Monday for two weeks. Luckily, the next person I spoke with was the Used Car Manager Phil. He had a plan in 15 minutes and also sent me the documentation that I had been asking others for that didn't follow through. This is the short version of the disrespect that I received at this dealership. The communication is horrible. More
by jfrederick866
Employees Worked With
Clyde, John, David, and Phil. Some others that I didn't get their names.
August 13, 2023
when I booked an appointment with them that the motor and transmission was gone they fixed it. They did an excellent job but now a week or two later my car is down again because of the radiator. my servi and transmission was gone they fixed it. They did an excellent job but now a week or two later my car is down again because of the radiator. my service advisors Herb he’s really excellent but the only negative thing I have is I have a warranty and they promised they would be calling my warranty after I had an appointment with them on Thursday to make sure there is a claim started. That way I can drop it off while I’m going to work to have it fixed because this is my own reliable vehicle to get me to work to pay for food and etc. even get my kids around, and now I have to wait to figure out what is going on and it wait game and it’s kind of frustrating that I was promise they be call my warrantee to see if the radiators covered but the only issue I’ve called the warranty and they said it’s covered but I missing work and everything else now I can’t drive my vehicle when I just got it back after two weeks of having it fixed More
by Mooshie12
Employees Worked With
Herb
