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Ira Ford Saco

Saco, ME

4.7
431 Reviews

857 Portland Rd

Saco, ME

04072

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Showing 431 reviews

October 30, 2023

The service department personnel are very professional, personable and make sure any questions you have are answered along with making sure you fully understand any billing. More

by Sebagopainting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herb
Nov 02, 2023 -

Ira Ford Saco responded

It's wonderful to hear that the service department personnel are professional and personable and take the time to answer your questions while ensuring that you understand the billing. Effective and transparent communication is crucial for a positive service experience. Your positive feedback is greatly appreciated!

October 26, 2023

Great service and staff! They got my vehicle in on short notice and even added a few services without adding a long wait time. Thank you! More

by PM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herb Johnson
Nov 02, 2023 -

Ira Ford Saco responded

It's great to hear that you received great service and that the staff accommodated your short-notice request, even adding extra services without causing a significant delay. Providing such flexibility can greatly enhance the overall service experience. Your positive feedback is much appreciated!

October 25, 2023

Great service great team! Always do right by me and that keeps me coming back! More

by mvoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Zammuto
Oct 31, 2023 -

Ira Ford Saco responded

It's wonderful to hear that you consistently receive great service from a great team and that we always do right by you. Building trust and providing excellent service is a key factor in customer loyalty. Your satisfaction is important.

October 21, 2023

So very impressed with this Ford Dealer! They were able to take May car in tight away! The other dealer gave me an appointment two weeks out! I have found a new dealer for my next purchase! More

by hirst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Oct 24, 2023 -

Ira Ford Saco responded

It's wonderful to hear that you had a positive experience with Ira Ford in Saco. Getting your car in right away and providing better appointment options can make a big difference in customer satisfaction. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

Fantastic service and service manager. He went above and beyond to get us back home! More

by Tmtshub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herb, Service Manager
Oct 12, 2023 -

Ira Ford Saco responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

We put an order for a hybrid maverick in with Joe from Ira Ford and they helped us every step of the way. We have had our truck for a few months now and absolutely love it. The dealership made everything More

by Pollen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Herb
Oct 12, 2023 -

Ira Ford Saco responded

We're thrilled to hear that you're enjoying your hybrid Maverick and that your experience with Ira Ford Saco has been exceptional from start to finish. It's fantastic to know that Joe provided you with a smooth and enjoyable experience, making every step of the process easy for you. Herb's assistance in the service department, especially with the bed liner installation, further demonstrates our commitment to outstanding customer service. Your recommendation means a lot, and we hope your Maverick continues to bring you joy and satisfaction. Thank you for sharing your positive experience!

October 09, 2023

I’m from out of state. Needed my car checked out and find out why my usb ports were not working. Got in within 2 days and they were great. Checked out whole car and didn’t More

by Dawnlynnmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith in service dept
Oct 11, 2023 -

Ira Ford Saco responded

It's wonderful to hear that even as an out-of-state customer, you had a great experience with Ira Ford Saco when you needed your car checked and USB ports fixed. The fact that we checked out your whole car and didn't charge for it is a sign of excellent customer service. Knowing that you'll use us when you move to the area speaks to the trust and satisfaction you have in our service. Safe travels, and thank you for sharing your positive experience!

October 09, 2023

I arrived at my scheduled oil change time, which was confirmed by text and email from the dealership. The service rep greeted me by asking why the appointment was scheduled so late in the day (4:45) and More

by Ford Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think Herb, but I’m not really sure
Oct 11, 2023 -

Ira Ford Saco responded

Thank you for bringing this to my attention. I apologize for the misunderstanding and experience you had when getting your vehicle serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (207) 571-5041. I look forward to speaking with you. David Blanchard, General Manager

October 06, 2023

The staff at this dealership are always friendly and helpful and the service Is always top quality. More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Oct 10, 2023 -

Ira Ford Saco responded

That's fantastic to hear! We're so happy you had a top quality experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 28, 2023

Service was great and fast my service writer Herb is the best .I needed a new state inspection ina few days Herb had his team put on a new one and didn't charge me.thanks to all More

by mlane195339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herb
Sep 29, 2023 -

Ira Ford Saco responded

We're delighted to hear that you had a great and fast service experience with Herb as your service writer. Going the extra mile to ensure you had a new state inspection without charge is a testament to our commitment to customer satisfaction. Herb and our team are here to ensure you have a smooth and positive experience. Thank you for choosing us, and we appreciate your kind words!

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