Ira Ford Saco
Saco, ME
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I’m from out of state. Needed my car checked out and find out why my usb ports were not working. Got in within 2 days and they were great. Checked out whole car and didn’t Needed my car checked out and find out why my usb ports were not working. Got in within 2 days and they were great. Checked out whole car and didn’t even charge for it. I know this is the place I will use when I move here. Great dealership. More
I arrived at my scheduled oil change time, which was confirmed by text and email from the dealership. The service rep greeted me by asking why the appointment was scheduled so late in the day (4:45) and confirmed by text and email from the dealership. The service rep greeted me by asking why the appointment was scheduled so late in the day (4:45) and said they were closing in 30 minutes. This should have been an internal conversation to his scheduling co-worker, not put on the customer. The waiting area had a loud hockey arena organ style jingle playing on repeat over and over again - not sure why a noisy dormant air hockey table is necessary in a car dealership. I moved to another seat to get away from the arcade noise and a second service rep walked through the space and said to a female co-worker, “I need to finish paperwork so I can get the f*** out of here,” completely disregarding customers in the space. Overall, this is an extremely unprofessional environment - and if they act this way in front of customers, I have concerns on what corners they may be cutting in the service area. More
Service was great and fast my service writer Herb is the best .I needed a new state inspection ina few days Herb had his team put on a new one and didn't charge me.thanks to all best .I needed a new state inspection ina few days Herb had his team put on a new one and didn't charge me.thanks to all More
Came to have ford looked at for any damage under the car after being rear ended. They provided the service of checking the undercarriage for any damage. The service thorough.. Always pleased with the this after being rear ended. They provided the service of checking the undercarriage for any damage. The service thorough.. Always pleased with the this dealerships service. More
Dealer was open early, took my information and they began working in a timely manner. Estimated time of completion was beat and they had me on my way allowing my day to be more productive. working in a timely manner. Estimated time of completion was beat and they had me on my way allowing my day to be more productive. More