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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.8
1,082 Reviews
Call Dealership (508) 444-9898
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780 Washington St

Auburn, MA

01501

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Showing 1,082 reviews

April 27, 2024

I bought my car new almost 4 years ago now from Ira Ford, and one thing I can say beyond the fact that I totally am satisfied with my car is that the service was second to none? Zach is the man when it comes More

by lonnysmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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May 01, 2024 -

Ira Ford Auburn responded

That's wonderful to hear! Zach at Ira Ford Auburn is a top-notch service advisor who truly cares about keeping your car running in top shape and providing you with a great experience. We're glad that you're satisfied with both your car and the service you've received. We're here to assist you and ensure your continued satisfaction!

April 27, 2024

Service was excellent. Explained what was wrong and took pictures of issue. Estimate was accurate. Vehicle was fixed and ready as promised. More

by tdean1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Report | Print
Apr 30, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

On my way into work my engine light came on, dropped it off and they were able to figure out the issue and get the part and fix it same day. Thank you for always taking such good care of my car and always More

by Sampson1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Apr 27, 2024 -

Ira Ford Auburn responded

It's great to hear that we were able to address your engine light issue promptly and efficiently! We take pride in providing excellent service and ensuring that your car is well taken care of. Kyle and our team at Ira Ford Auburn are dedicated to going above and beyond for our customers, and we're thrilled to hear that you had a positive experience with us. Thank you for your kind words and for choosing us for your automotive needs. We look forward to continuing to provide top-notch service in the future!

April 24, 2024

Was treated very professionally, very good experience, would go back again , especially the drop off and pick up More

by Noseyboy 1
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya ,Flynn
Report | Print
Apr 25, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

We had an breakdown on I 90. And we’re towed to IRA they were awesome More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Radziewicz and Nick Rodriguez
Report | Print
Apr 24, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 21, 2024

Please, I like to give a quick review but why do I have to add words. Kyle was great. More

by Csl6090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Apr 23, 2024 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Kyle provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 20, 2024

Zack was awesome to deal with very helpful and Curtis give him a big raise More

by yz125f150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Report | Print
Apr 23, 2024 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Zack provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 19, 2024

It’s always a nice experience to work with Ira Ford in Auburn! I’ll continue to go back! More

by Barrylorion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
Apr 23, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 16, 2024

fast, easy to deal with. I would go back again for service Very cost competitive. More

by jshenette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rad Ziewicz
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Apr 18, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a fast and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 15, 2024

Had a 9am appointment for an oil change and 5k mile check upwhile I waited. Arrived at 8:46. Recieved a message @ 10:23 that green inspection was complete. Oil change completed at 11:25. 2 hrs and 40 mins fo More

by jimb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Report | Print
Apr 17, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

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