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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.8
1,088 Reviews
Call Dealership (508) 444-9898
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780 Washington St

Auburn, MA

01501

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Showing 1,088 reviews

July 24, 2024

The IRA Ford team members are incredible. Friendly, courteous and above all respectful and transparent. More

by segeragonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Jul 26, 2024 -

Ira Ford Auburn responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2024

No problem with appointment or service performed. Courteous and quick. Thank you for the care More

by pooltoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett, Svc dept
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Jul 26, 2024 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2024

Great service Great people they go the extra mile nice atmosphere The service advisors are awesome More

by boblarsonbulletbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Celli
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Jul 24, 2024 -

Ira Ford Auburn responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2024

The service was fast and thorough and Tonya was very professional and helpful. It was an all around excellent experience. More

by harleywayne03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Print
Jul 20, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2024

Good dealership. I had a long wait for my oil change, they knew it and took care of me. The salesman Kyle saw me, I bought the truck las September. He came over a s More

by ddearnley2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Print
Jul 17, 2024 -

Ira Ford Auburn responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2024

Absolutely horrible …. By far the worst service department I ever dealt with,,,, if I could lower than one star I would,,,,,, Do Not buy extra coverage for your vehicle,…. More

by Buddie22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyone in service department , Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis, Kyle DePold, Keith Andes, Rocket Anderson
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Jul 19, 2024 -

Ira Ford Auburn responded

Buddie22, We sincerely apologize for your negative experience. Your feedback is important to us, and we regret that your interaction with our service department fell short of your expectations. We take these matters seriously and want to understand your concerns better. Please contact our customer service department so we can address your issues and work towards a resolution. Shawnee Wandless General Manager swandless@irafordauburn.com

June 14, 2024

Very good team at Ira. Helped me with what I needed and they were fast and courteous to me. I give 5 stars! More

by tshea33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Print
Jun 15, 2024 -

Ira Ford Auburn responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2024

Tonya greeted me with professionalism. She was very accommodating with the service time as well as taking care of a ride home from the dealership. Did not end there!! She also had my car d More

by lisa.smith006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya 5 star
Print
Jun 12, 2024 -

Ira Ford Auburn responded

Hi, we're happy you found Tonya to be so supportive during your experience here at Ira Ford Auburn. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

In my experience, dealerships usually make your service experience at least a small step up from other mechanics but that was not the case here. There was nothing about this experience that would make me c More

by Amylkasik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 12, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered. Would you allow us an opportunity to make this right and restore your trust as a valued client? Please reach out to me using the contact information provided. I look forward, to speaking with you to understand more about what took place during your experience. Tom Toppan General Manager ttoppan@southshorebmw.com

June 08, 2024

They're timely and professional. Very polite. I was always informed about what was going on. More

by tvazquez251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn, Keith Andes
Print
Jun 10, 2024 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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