Ira Buick GMC

Service people were wonderful. However, I find the integrity and transparency of the dealerships’s practices quite suspect. We were given an estimate for $600 for work to be per However, I find the integrity and transparency of the dealerships’s practices quite suspect. We were given an estimate for $600 for work to be performed. We approved the estimate only to find on the day of the pickup the actual price was three hundred dollars more than the estimate. There was no fine print, no asterisk, etc. that said the estimate was only for labor and did not include parts. This is a reflection on management and their practices and in no way is a reflection on the service department. The service people could not have been more understanding The management of the dealership lacks the integrity and transparency that they so proudly espouse to on display on a plaque in the service department. Shame on you IRA for your treatment of your customers and for putting your employees in the embarrassing position of having to apologize for your lack of integrity. More

Everybody worked to get me the car of my dreams ! Very pleased by everything ! They made it work to deliver my car to me ! Very pleased by everything ! They made it work to deliver my car to me ! More

Excellent Service Department,! !! Knowledgeable & very timely solving my Vehicle Computer Tire Issue.!!! I Highly Recommend your Service Department to others! Thank You !!! Jack !! Knowledgeable & very timely solving my Vehicle Computer Tire Issue.!!! I Highly Recommend your Service Department to others! Thank You !!! Jackie Gillette More

IRA GMC in Hanover, MA is very professional and extremely prompt and efficient with their service. prompt and efficient with their service. More

Staff was very friendly and anxious to please. Mr Barros understood what I needed for a truck and gave me several options to choose from. Mr Barros understood what I needed for a truck and gave me several options to choose from. More

My routine maintenance was misquoted from the get go. Combustible Engines have been around a long time. Rountine maintenance is a pretty much known cost excluding unforeseen (and given I bought the veh Combustible Engines have been around a long time. Rountine maintenance is a pretty much known cost excluding unforeseen (and given I bought the vehicle there). And, I got ONLY routine. Their quote was nearly $2,000 OFF!! And then my appointment was set up wrong and didn’t even match what I was quoted for services. Do you really want surprises like this? I sure don’t There is a striking difference between the level of service from when it was Prime to the now IRA. I struggle with their communications and knowledge of their own products. More

The dealership doesn't offer the same customer service experience that Prime or Delaney Buick offered. Alexanderia was great. This is first time I've worked with her. One of the other service writers i experience that Prime or Delaney Buick offered. Alexanderia was great. This is first time I've worked with her. One of the other service writers is very argumentative. I've taken care of my vehicles since I was 19. I'm 79 now. The service writer wouldn't stop talking at me. I finally told him he needed to shut up and listen to me. That service writer was supposed to order a tire for me and have it at the shop yesterday. Order should have been placed by service writer 2 weeks ago. When i arrived yesterday for my appointment I was told he never ordered tire. That meant i had to come back again today. I spoke with dealership General manager about the service writer and his attitude and way i was treated. I'll never work with him again. If Alex isn't on, I'll work with the service manager. More

Every service encounter here since I bought this car 3 year’s ago has been a genuine pleasure; today’s was no exception. The direct service coordinators all seem to be knowledgable. As important, they a year’s ago has been a genuine pleasure; today’s was no exception. The direct service coordinators all seem to be knowledgable. As important, they are polite and friendly. - it feels like they enjoy their work. The service department here is easy to reach, well-organized and efficient, More

They help me and my family. When we Needed it the most .I’ll always be thankful for how they helped me get this vehicle so I can provide for my family well worth a 2 Hour Drive. When we Needed it the most .I’ll always be thankful for how they helped me get this vehicle so I can provide for my family well worth a 2 Hour Drive. to get there explained everything very well and I will definitely doing business again with them for all my business needs personal needs and service needs. I recommend them to anybody. More