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Ira Buick GMC

Hanover, MA

Overview
Reviews
4.5
213 Reviews
Call Dealership (781) 731-9198

1845 Washington St

Hanover, MA

02339

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Showing 213 reviews

February 24, 2024

They took my car on time texted me kept me informed of the progress. They discovered a dirty filter made me aware and replaced it once they spoke to me. Fast and efficient they had a very clean waitin More

by Jean Irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Feb 28, 2024 -

Ira Buick GMC responded

We're glad to hear that your experience with the service at the dealership was positive. It's great that they took your car on time, kept you informed of the progress and addressed the issue with the dirty filter promptly. Fast and efficient service, along with a clean waiting area and amenities, can indeed make the overall experience more enjoyable. Thank you for sharing your positive feedback!

February 24, 2024

Excellent dealership to deal with. Dennis was awesome and I would highly recommend to otjerw More

by kathyvirta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis G
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Feb 27, 2024 -

Ira Buick GMC responded

Thank you for sharing your positive experience! We're delighted to hear that Dennis was awesome and that you consider our dealership excellent to deal with. Your recommendation means a lot to us. Thank you for choosing us, and we look forward to serving you again!

February 19, 2024

Staff is friendly and helpful. Good communication. Comfortable waiting area. Work to my vehicle was completed in the amount of time the service writer stated. More

by Bobo347841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Feb 21, 2024 -

Ira Buick GMC responded

We're pleased to hear that our staff was friendly and helpful and that you found the communication good. It's great that the waiting area was comfortable and that the work on your vehicle was completed within the estimated time. Thank you for choosing us, and we look forward to serving you again in the future!

February 13, 2024

Great service and thorough inspection with suggestions. They even remembered me by first name since my last service. More

by Frank.goode17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk
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Feb 16, 2024 -

Ira Buick GMC responded

Thank you for the kind words Frank! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 09, 2024

Easy to deal with. There was an issue with my order that was out of dealers control, but they kept me informed on status and got me the truck I wanted. More

by murphy2788
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuvoli, Robert
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Feb 10, 2024 -

Ira Buick GMC responded

It's great to hear that despite encountering an issue out of our control, we were proactive in keeping you informed about the status and ultimately ensuring you got the truck you wanted. Effective communication and problem-solving are crucial elements in providing a positive customer experience. Safe travels in your new truck, and thank you for sharing your experience!

February 07, 2024

It was the worst service I ever experienced ! No one returned phone calls or new what was going on with my truck still isn't write, picked it up no paperwork no communication. I bought 3 trucks t More

by rmurphy1833Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe?
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Feb 09, 2024 -

Ira Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Ira Buick GMC responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Rob Iodice General Manager riodice@iratoyotaoforleans.com

February 05, 2024

HATE YOUR DEALERSHIP ! Why call for a recall if you don’t have the parts waste of my time More

by padraic39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee were fine
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Feb 05, 2024 -

Ira Buick GMC responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at dhazlett@irabuickgmc.com. I look forward to speaking with you. David Hazlett, General Manager

February 03, 2024

Service was welcoming and efficient, and was prompt , appreciated being informed as the work was being done More

by Jackvulcan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark beecher
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Feb 07, 2024 -

Ira Buick GMC responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 30, 2024

IRA Buick always gives me top notch service, whenever I have my vehicle there! They are fantastic, and always take care of me! More

by Dawn Spano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
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Feb 01, 2024 -

Ira Buick GMC responded

Thank you for the kind words Dawn! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 24, 2024

Easy to schedule, work fairly fast, and do good work. Polite and friendly also. Word More

by ChuckMcDo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Jan 26, 2024 -

Ira Buick GMC responded

We're glad to hear that you found it easy to schedule, experienced efficient service, and received good work. It's great that the team was also polite and friendly. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your positive review and look forward to serving you in the future. Safe travels!

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