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Ira Buick GMC

Hanover, MA

4.5
215 Reviews

1845 Washington St

Hanover, MA

02339

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Showing 215 reviews

August 05, 2024

We were greeted immediately by friendly staff. Our salesman Nick was great to work with. He made sure to show us options that fit our needs. He was thorough with showing us all the details of the More

by amj1178
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Russo, Kevin (finance)
Aug 07, 2024 -

Ira Buick GMC responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2024

Worst car buying experience I have ever had. Still waiting to take delivery a week later. More

by Justin.brunelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick
Aug 04, 2024 -

Ira Buick GMC responded

Justin.brunelle, Thank you for informing me about your sales experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me at riodice@iratoyotaoforleans.com. Rob Lodice General Manager

July 30, 2024

Had an emergency visit for a slow leak in tire. Very efficient and helpful. They ordered a new tire & reassured me that I can drive car while waiting for new tire. More

by jconn830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Beecher
Aug 01, 2024 -

Ira Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2024

Everyone has always been very helpful and they actually LISTEN to their customers. Also, the waiting room is very clean and the coffee and snacks are a nice treat. More

by dstafford1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Dale
Jul 28, 2024 -

Ira Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 13, 2024

Thank You to Erica and all staff! They were all amazing and dealt with me in a timely manner! I will go back for any work :). More

by amberlowens08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Jul 14, 2024 -

Ira Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

Great communication and attentiveness. Took great initiative in dealing with an extended warranty provider. A More

by bgj_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Jul 12, 2024 -

Ira Buick GMC responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2024

Customer service rep was very professional however I was quoted $120 for my oil change when setting up my service appointment and charged about $170 when the service was complete. This has happened twice. T More

by Yankeecs
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 11, 2024 -

Ira Buick GMC responded

Yankees, My name is Rob Iodice, General Manager at Ira Buick GMC. I'm reaching out to you regarding your recent visit to our store. I'm sorry that the prices are being quoted incorrectly. I will have our IT department look into this so it will not happen again. I'm happy that our staff took care of you. Please feel free to reach out to me if you'd like to discuss this further. I can be reached at (781) 924-4131. Thanks, Rob Iodice General Manager riodice@group1auto.com

June 12, 2024

Refuse to do inspection after I decline to do a service when I was told they can complete the inspection More

by Jssydavong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale
Sep 06, 2024 -

Ira Buick GMC responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Rob Lodice General Manager riodice@iratoyotaoforleans.com

May 30, 2024

I was pleased with the staff. Everyone was professional. I had a few options to choose from. More

by eileen.mcdonnell.bsn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Barros
May 31, 2024 -

Ira Buick GMC responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 25, 2024

No one ever got back to me on fixing my back up camera which was covered under by warranty. I took my truck in three times but the issue isn’t resolved. More

by Andrew.glaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
May 29, 2024 -

Ira Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.