Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Buick GMC

Hanover, MA

Overview
Reviews
4.5
213 Reviews
Call Dealership (781) 731-9198

1845 Washington St

Hanover, MA

02339

Directions

By Type

Showing 213 reviews

July 30, 2024

Had an emergency visit for a slow leak in tire. Very efficient and helpful. They ordered a new tire & reassured me that I can drive car while waiting for new tire. More

by jconn830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Beecher
Report | Print
Aug 01, 2024 -

Ira Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2024

Everyone has always been very helpful and they actually LISTEN to their customers. Also, the waiting room is very clean and the coffee and snacks are a nice treat. More

by dstafford1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Dale
Report | Print
Jul 28, 2024 -

Ira Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 13, 2024

Thank You to Erica and all staff! They were all amazing and dealt with me in a timely manner! I will go back for any work :). More

by amberlowens08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Jul 14, 2024 -

Ira Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

Great communication and attentiveness. Took great initiative in dealing with an extended warranty provider. A More

by bgj_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
Jul 12, 2024 -

Ira Buick GMC responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2024

Customer service rep was very professional however I was quoted $120 for my oil change when setting up my service appointment and charged about $170 when the service was complete. This has happened twice. T More

by Yankeecs
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Jul 11, 2024 -

Ira Buick GMC responded

Yankees, My name is Rob Iodice, General Manager at Ira Buick GMC. I'm reaching out to you regarding your recent visit to our store. I'm sorry that the prices are being quoted incorrectly. I will have our IT department look into this so it will not happen again. I'm happy that our staff took care of you. Please feel free to reach out to me if you'd like to discuss this further. I can be reached at (781) 924-4131. Thanks, Rob Iodice General Manager riodice@group1auto.com

June 12, 2024

Refuse to do inspection after I decline to do a service when I was told they can complete the inspection More

by Jssydavong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale
Report | Print
Sep 06, 2024 -

Ira Buick GMC responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Rob Lodice General Manager riodice@iratoyotaoforleans.com

May 30, 2024

I was pleased with the staff. Everyone was professional. I had a few options to choose from. More

by eileen.mcdonnell.bsn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Barros
Report | Print
May 31, 2024 -

Ira Buick GMC responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 25, 2024

No one ever got back to me on fixing my back up camera which was covered under by warranty. I took my truck in three times but the issue isn’t resolved. More

by Andrew.glaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
May 29, 2024 -

Ira Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 16, 2024

Our sales man Bobby was the best. My husband and I have purchased many vehicles over the years and we found him to be one of the best. Great personality, no hardball just there to he More

by Cmmcpacm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby (sales man) and Kevin ( finance)
Report | Print
May 20, 2024 -

Ira Buick GMC responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Bobby provided exceptional service with his great personality and helpful approach. Kevin also made your financing experience smooth and enjoyable. We appreciate your recommendation and look forward to assisting your family and friends as well.

May 14, 2024

Was very good but got no paperwork to explain what was done Would like the paperwork More

by Ejmpwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Report | Print
May 17, 2024 -

Ira Buick GMC responded

We are thrilled to hear that you had a good experience with us. We apologize for the oversight in not providing you with the paperwork. Please reach out to your service advisor, and we will gladly provide you with the necessary documents. Thank you for choosing us!

1
2
3
4
...
22