Ira Buick GMC

Easy going, everyone was friendly,clean showroom took care of what they said they would set a time dropped off car and got a call and it was ready when promised that's important care of what they said they would set a time dropped off car and got a call and it was ready when promised that's important More

Neal and all of the staff at prime were very helpful and friendly when my boyfriend and I leased a 2013 Buick verano. We love the car and the experience we had at this dealership. friendly when my boyfriend and I leased a 2013 Buick verano. We love the car and the experience we had at this dealership. More

we bought a new buick, mike thompson was very helpful ,answered all our questions before and after the sale. we would recommend the dealership to friends ,answered all our questions before and after the sale. we would recommend the dealership to friends More

Neal was helpful and knowledgable regarding the vehicles on the lot. I can be a difficult customer but Neal was not deterred and got me into the car I wanted at the monthly payment that I requested. Cannot on the lot. I can be a difficult customer but Neal was not deterred and got me into the car I wanted at the monthly payment that I requested. Cannot say anything negative about the experience I had at Prime Buick GMC. In fact my husband will likely be heading into Neal this spring/summer to get himself into a Buick Verano. Great experience and great car! Couldn't be happier!! More

I've been looking at cars for about 6 months now, but could never find the right deal/ best bargain for my buck. From the second I walked into the parking lot, Mark Beecher made sure I was getting exactl could never find the right deal/ best bargain for my buck. From the second I walked into the parking lot, Mark Beecher made sure I was getting exactly what I was looking for. I have never seen a sales man so dedicated to making sure you get everything you are looking for. More

Purchased the dream vehicle from Prime and Dennis Grabowski last week. It was painless with straight forward pricing. No games like I experienced at other dealers. I will recommend this dealer to al Grabowski last week. It was painless with straight forward pricing. No games like I experienced at other dealers. I will recommend this dealer to all my family and friends. More

Michael was a pleasure to work with. He was helpful without being pushy and I was happy with the results. I recommend him and the dealership highly and would buy from them again. without being pushy and I was happy with the results. I recommend him and the dealership highly and would buy from them again. More

I recently bought a 2014 Acadia with the assistance of Mark Beecher. Mark was simply great to work with, He went though all the options to the vehicle at the end of a long day, He was very knowledgeable a Mark Beecher. Mark was simply great to work with, He went though all the options to the vehicle at the end of a long day, He was very knowledgeable and wasn't pushy at all. I would buy a car from again and recommend this dealership to friends and family in the future. He kept in touch though out the whole process, Overall, I am very pleased with Prime and Mark, he made the experience enjoyable. More

My overall experience with Prime Buick GMC in Hanover was wonderful. A lot of that is thanks to Ravi Mcdonnell. I had contacted Prime when I found a Chevy Equinox online that they had for sale. From day one wonderful. A lot of that is thanks to Ravi Mcdonnell. I had contacted Prime when I found a Chevy Equinox online that they had for sale. From day one they were quick and efficient, and made the whole process easy for me. The internet sales manager had called and emailed me immediately after I sent them an inquiry about the car. When the car was ready for me to come look at it, I brought my dad with me. We walked in and were greeted, and upon telling them my name they knew which car I was there to look at and went to get the internet manager. She came out with Ravi, introduced us and he brought us out to the car. After checking it out, Ravi took us for a test drive and during the drive we learned that he actually was given the sale very last minute, literally right after we walked in the door. His professionalism and kindness gave us no hints at that. From the first minute we walked in, he made us feel comfortable. We ended up being at the dealership for 3 1/2 hours (Because I bought the car!) but it did not feel like that at all. Ravi showed us photos and told us about his daughter and family, which family is very important to myself and my dad. We didn't feel like he was pushing "family" on us like at previous dealerships that would always sound like they were reading from a script when bringing up family importance to us. While waiting for the sales manager at times, he showed us photos of his grandson on his computer and told us stories about his sons. We had a great time with him, and he was even nice enough to buy me some snacks from the vending machine when I had mentioned I was hungry. Everyone there explained everything to me thoroughly, made sure I was comfortable and informed, and made my first car buying experience perfect. I couldn't have asked for a better experience. My biggest thanks to Ravi, and the other employees there who stayed late to finish my paperwork and make sure everything was covered! I'm getting my car Monday and I couldn't be more excited! More

It was my first time at Prime Hanover and Matt Sorgman greeted me warmly from the initial handshake. After browsing every make and model online, reading reviews and visiting dealerships, I set my heart on greeted me warmly from the initial handshake. After browsing every make and model online, reading reviews and visiting dealerships, I set my heart on the GMC Terrain Denali and located one 45 minutes away. I knew no one at the dealership because I ha been test driving other models at the GMC locally, but after chatting with Matt for ten minutes, I received even more information about that car than I had gotten in all of my online and dealership research. Matt is extremely knowledgeable and very customer service oriented. He made me feel comfortable from the very beginning, and there was not one point where I felt pressured in any direction by him. After taking it for a test drive, I knew I wanted to purchase the car. Matt made the process easy and painless on his end and while it took a long time for paperwork he stayed with me for the duration: 2 hours after closing time! When I became agitated he went to help speed up the paperwork and when I came out of the office he was still smiling and gave me his number to call if I had any other questions. The next day there was paperwork that needed to be re-signed and Matt drove 45 minutes to my job so I could sign them and drove back to the dealership to process paperwork. Several hours later Matt graciously returned to deliver my car! I can't tell you how excited I am with my decision to purchase my first GMC with Matt. I am so thrilled with this car and would not hesitate in a second to go back to Matt at Prime Hanover, MA or refer my friends and family to him. I know when I am ready to buy my next car I will seek him out for his A+ customer service. More