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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.9
1,536 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,536 reviews

October 04, 2024

Probably one of the best car service visits I’ve ever had. Justin was very professional, knowledgeable and helpful. I don’t say this very often but I was extremely impressed with his service. I had anoth More

by Vnb08@comcast.net
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Service Dept.
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Oct 12, 2024 -

Ira Acura Westwood responded

Hi, we're happy you found Justin to be so supportive during your experience here at Ira Acura Westwood. We can't wait to see you again, have a great day.

October 03, 2024

Prompt, excellent customer service was what I experienced today. Thanks to Emmanuel for coordinating the experience. More

by MGF
Workmanship
Recommend Dealer
Yes
Employees Worked With
Emmanuel Cazeau
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Oct 05, 2024 -

Ira Acura Westwood responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2024

Noah Stern was super helpful with my maintenance process today as I have a long drive coming up snd needed my car in top shape to feel safe. He even solved my It problem w car play. More

by sashamey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Report | Print
Oct 05, 2024 -

Ira Acura Westwood responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 01, 2024

the dealer ship i ever been in my life, and the employee name aziz very nice professional helpfull More

by sanysammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
aziz the best employee, very polite helpfull, very nice guy know how to deal with people…
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Oct 04, 2024 -

Ira Acura Westwood responded

Hi, we're happy to hear you had such a positive experience with Aziz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

Excellent service, clean, bright facility, generous loaner to cover time needed for repairs, clear communication. More

by JC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept -
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Oct 02, 2024 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

Everything was fine until the sales manager tried to sell me all the additional converges. More

by Pontiac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Brown
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Sep 29, 2024 -

Ira Acura Westwood responded

Pontiac, Thank you for sharing your feedback about your recent car purchase experience. We appreciate your business and are committed to providing excellent customer service. We apologize if you felt pressured to purchase additional add-ons. Our goal is to offer a variety of options to meet our customers' individual needs, without pressuring them into making unnecessary purchases. We will review our sales processes to ensure that our customers feel comfortable and informed about their choices. Please feel free to contact us if you have any further questions or concerns. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

September 24, 2024

Excellent service from Emmanuel. Explained everything clearly and made it a smooth process. I’ll be going to him every time. More

by Nicolerds1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Sep 29, 2024 -

Ira Acura Westwood responded

Hi, thanks for your praise and kind comments about Emmanuel. We look forward to your next visit! Take care!

September 24, 2024

Service was wonderful for me this morning. Justin was friendly and helpful. I didn’t have too long to wait either!! More

by pguravage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in Service
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Sep 29, 2024 -

Ira Acura Westwood responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Acura Westwood. If you have any further questions, please give us a call. We're always happy to help!

September 24, 2024

Great staff, always a pleasure. I've gone in without an appointment and they have taking me in. More

by Berto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 29, 2024 -

Ira Acura Westwood responded

Hi Berto, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

I went in to get a service on my MDX, I worked with Emmanuel and he was create. He was very professional and took the time to explain everything and made sure the service was done as quick as possible. More

by talhamirza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Sep 28, 2024 -

Ira Acura Westwood responded

Hi, we are very happy Emmanuel could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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