Inver Grove Toyota - Service Center

Megan Yang is Excellent! When I arrived at the service bay I began walking to a sales desk. I was immediately told by a female sales person behind a desk, "Sir, stay by your When I arrived at the service bay I began walking to a sales desk. I was immediately told by a female sales person behind a desk, "Sir, stay by your car, someone will come." I was not greeted, I was not acknowledged or smiled at and I am not a "sir," I have been coming to Inver Grove Toyota for many, many years and I have not ever been treated like this before. I was contemplating leaving when Megan arrived with a big smile and a helpful attitude. She informed me that a coolant service was recommended, I told her I had left my coupon at home, she told me she would help me with that. I think if not for Megan, I would have left. I am still troubled by how I was addressed. **The friendliness rating below is NOT reflective of Megan, it is related to my initial encounter. More

Patrick great job! Five stars for Patrick Yang and the nice job he did servicing my car. Thank you for explaining what needed to be done on the car and for being so ple Five stars for Patrick Yang and the nice job he did servicing my car. Thank you for explaining what needed to be done on the car and for being so pleasant. More

Professional, helping above and beyond Staff greets you is always friendly and professional. This visit was no exception. Simple oil change done. Warned me about upcoming maintenance needed Staff greets you is always friendly and professional. This visit was no exception. Simple oil change done. Warned me about upcoming maintenance needed, and performed in a timely manner. Had a side request to investigate front right tire leaking air. Nail found and patched all under warrenty they informed me before I knew what problem really was. On drive home heard loud flapping sounds coming from tire, worried turned around back to dealer. They were literally closing, about to leave. While speaking with same great service woman on options one of the mechanics leaving for the night overheard, and did a quick 1-2 minute inspection and found and solved the simple problem. It was a former car condition on undercarriage that simply came loose. Put me at ease! Thank you! Above and beyond service. More

Great customer service Explained everything clearly. Solved my problem in one visit. I really appreciate the shuttle to and from work. Driver was friendly and courteous. Explained everything clearly. Solved my problem in one visit. I really appreciate the shuttle to and from work. Driver was friendly and courteous. I get my oil changes at a station 1 block from work out of convenience, but trust IG Toyota with big problems. More

95,000 mile service maintenance Service work was done in a timely manner as I waited for the work to be completed. I appreciate having the option to wait at the dealership for work Service work was done in a timely manner as I waited for the work to be completed. I appreciate having the option to wait at the dealership for work to be done. I do all my service work here for our Toyota cars. More

Very good service except car wash was not available Friendly and fast service. Always appreciate the service report with a yellow indication of possible future maintenance needs. I was only disappointe Friendly and fast service. Always appreciate the service report with a yellow indication of possible future maintenance needs. I was only disappointed that the car wash was not available in the evening. More

Water pump I made an appointment on 4/1/19 to get my water pump replaced, under an extended warranty I purchased. The water pump got very loud on 3/26. I drove I made an appointment on 4/1/19 to get my water pump replaced, under an extended warranty I purchased. The water pump got very loud on 3/26. I drove into the service at Inver Grove Toyota on the 26th. They gave me a car to use and said they would do it that day. Great service for a very busy service department. More

Awesome Patrick and his techs provided a quick oil change for my Toyota Sienna. The washed it and gave it back in better condition than when I left it with th Patrick and his techs provided a quick oil change for my Toyota Sienna. The washed it and gave it back in better condition than when I left it with them. More

Service Advisor Helpfulness My experience with my Service Advisor was beyond expectations. She coordinated the repair and made sure the repaired car was located conveniently loc My experience with my Service Advisor was beyond expectations. She coordinated the repair and made sure the repaired car was located conveniently located after the repair was completed. This was done taking into consideration my handicap status. More

Got in on time and out sooner than expected! I was on crutches and the gal that checked me in was nice enough to pull my car up for me. Thanks!! I was on crutches and the gal that checked me in was nice enough to pull my car up for me. Thanks!! More