Inver Grove Toyota - Service Center

Excellent service As a new Toyota customer I am very happy with my experience. Overall, I felt like a valued customer and not “lucky” to be there. All my questions were As a new Toyota customer I am very happy with my experience. Overall, I felt like a valued customer and not “lucky” to be there. All my questions were answered and staff was very friendly. Happy to make the change over to Toyota! More

The work got done satisfactorily. Job was done timely--but the technician failed to notify me--his voice was so soft that I, who am hearing-impaired, did not hear him. Suggest that he Job was done timely--but the technician failed to notify me--his voice was so soft that I, who am hearing-impaired, did not hear him. Suggest that he speak louder, or be more insistent. More

5000 Mile Mantenance Service is outstanding, friendly and very professional. Deann Modrynski greeted me right away and quickly processed my vehicle. She was also the one t Service is outstanding, friendly and very professional. Deann Modrynski greeted me right away and quickly processed my vehicle. She was also the one to come and get me when the work was completed with all the information regarding the maintenance. Car washed and was back on the road in less than an hour…..perfect. Thanks Deann. More

Easy visit IG Toyota makes it easy to stop in for a service call. Lounge is comfortable, service is simple to schedule, and work gets done in a decent amount of IG Toyota makes it easy to stop in for a service call. Lounge is comfortable, service is simple to schedule, and work gets done in a decent amount of time. More

Painless service Brought the car in for a recall, I was greeted quickly and the car was take straight to the service area. I appreciated the extra attention regarding Brought the car in for a recall, I was greeted quickly and the car was take straight to the service area. I appreciated the extra attention regarding a light I was noticing... it was looked at and taken car of as well as the planned service. It didn't take as long as I thought it would so that was a nice bonus too. More

In and out without costing me anything I got an appointment that was in the evening, but on the same day I called. That was unexpected. Taking a later appt. I knew it would possibly take I got an appointment that was in the evening, but on the same day I called. That was unexpected. Taking a later appt. I knew it would possibly take longer (things get behind, I get that), but I was in no rush. I was really only in for a tire rotation and to check everything out. The service guy (Scott) was awesome. He did a little bit of other service for me but didn't charge me because it took so long to get my car completed. I didn't expect that, but it showed me that he respected me as a person and my time and I really appreciated that. I was also able to talk to Darin Wald about possibly buying an additional car in the near future. More

Thanks Just another day of great service! Took a bit long but it was the kind of work and service I have come to expect! Thanks Just another day of great service! Took a bit long but it was the kind of work and service I have come to expect! Thanks More

Fast, friendly service. I needed new brakes, even thought I went in for a routine maintenance. They were done in less than an hour. Everything went well and I was very sati I needed new brakes, even thought I went in for a routine maintenance. They were done in less than an hour. Everything went well and I was very satisfied. More

Service Mike was great. He kept me well informed. I also appreciated his positive attitude. It was helpful to be able to have a loaner vehicle. Mike was great. He kept me well informed. I also appreciated his positive attitude. It was helpful to be able to have a loaner vehicle. More

Megan Yang is Excellent! When I arrived at the service bay I began walking to a sales desk. I was immediately told by a female sales person behind a desk, "Sir, stay by your When I arrived at the service bay I began walking to a sales desk. I was immediately told by a female sales person behind a desk, "Sir, stay by your car, someone will come." I was not greeted, I was not acknowledged or smiled at and I am not a "sir," I have been coming to Inver Grove Toyota for many, many years and I have not ever been treated like this before. I was contemplating leaving when Megan arrived with a big smile and a helpful attitude. She informed me that a coolant service was recommended, I told her I had left my coupon at home, she told me she would help me with that. I think if not for Megan, I would have left. I am still troubled by how I was addressed. **The friendliness rating below is NOT reflective of Megan, it is related to my initial encounter. More