Inver Grove Toyota - Service Center

Mike Ivey is THE best and always provides quality service We consistently use In. Gr. Toyota due to the customer service and the high quality service on our cars. Can't be beat. Mike Ivey is stellar to work We consistently use In. Gr. Toyota due to the customer service and the high quality service on our cars. Can't be beat. Mike Ivey is stellar to work with. Have used this service department for multiple vehicles for years. Have also had positive experiences with other staff, including the techs and the cashiers. More

Great Service I worked with Sara Snyder in the service area and she was great and very pleasant. I would recommend her to anyone. She is very courteous. I worked with Sara Snyder in the service area and she was great and very pleasant. I would recommend her to anyone. She is very courteous. More

Total perfection! Never seen a dealership work like a well oiled machine! The equipment they had was impressive. Shane was pretty smooth to deal with. Usually my wife t Never seen a dealership work like a well oiled machine! The equipment they had was impressive. Shane was pretty smooth to deal with. Usually my wife takes the car in, now I know what she means by the service that give is great. More

Great service I was seen right away. Sara was very friendly and courteous. She informed me about an extension available to my service contract. She was very knowled I was seen right away. Sara was very friendly and courteous. She informed me about an extension available to my service contract. She was very knowledgable about the services available and I figured out that this package was a good value for the money. These guys really know how to wash my car, too! More

Tires As the sale ended Monday, I called Friday and got in on Saturday and as I only put on about 6000 miles a year and the Toyota is l0 years old, a sugges As the sale ended Monday, I called Friday and got in on Saturday and as I only put on about 6000 miles a year and the Toyota is l0 years old, a suggestion I dont need the very best~~ More

issues resolved We are always impressed by the honesty and professionalism we have found at Inver Grove Toyota. We are treated with respect and will continue to count We are always impressed by the honesty and professionalism we have found at Inver Grove Toyota. We are treated with respect and will continue to count on "our guys" for our service needs. However, we would like the service dept. to go over the inspection sheet with us to determine if work can be done while we are already at the shop. Though items may be noted on the inspection sheet, we may not be aware of them until we get home. More

Great Service Department I had regular maintenance done on my Prius C this morning. Everyone is very friendly and helpful. Nice waiting area with cookies and coffees. Car wash I had regular maintenance done on my Prius C this morning. Everyone is very friendly and helpful. Nice waiting area with cookies and coffees. Car washed and delivered right to the door when I was ready to go. More

efficient and knowledgeble Timely updates as needed. Great service. and efficient. Sara Snyder presented us with the problems we had, gave us the alternatives we had and the co Timely updates as needed. Great service. and efficient. Sara Snyder presented us with the problems we had, gave us the alternatives we had and the costs attached. More

Oil change plus I brought in my car for an oil change. I was asked if I wanted the tires rotated and "the usual" but nothing more was said, to which I agreed. When I brought in my car for an oil change. I was asked if I wanted the tires rotated and "the usual" but nothing more was said, to which I agreed. When I got the summary when paying the bill I noticed that air filters were changed. I trust they needed it, but actually no one asked me anything about air filters. I don't know the first thing about air filters so if I had been asked about them I would have confessed my ignorance and asked for more explanation! I trust they needed to be changed, but all I'm saying is it would have been nice to have more of a breakdown or explanation of possible service. I needed someone to check out a rattle, which did happen. But according to the summary, the rattle was fixed, but according to the service person it wasn't, and by experience, it most definitely wasn't fixed. I will contact the service and schedule another time. More

Completely satisfied as expected. Over the years the service at this dealership has been so wonderful that my expectations are high. They just don't let me down...ever! My car is a 2 Over the years the service at this dealership has been so wonderful that my expectations are high. They just don't let me down...ever! My car is a 2000 Toyota Echo. No one but your service staff has ever touched it mechanically and no other dealership or car repair shop ever will. It runs as smooth as silk and I attribute that to the excellent care it has received at this location. I will eventually have to purchase a new car and I wouldn't consider buying a car at any other dealership. The bad news is that if your service department continues to keep my little red tomato can on the road, that may not be for many more years. As expected, Dee bent over backwards to take care of me and I was lucky enough to run into Steve Edmonds while I was there. I understand he was promoted to manager. Smart move because words just won't describe how great it was to work with him. Dee is just as good but I don't have much history with her, yet. I should mention that even the cashiers were professional and personable. Actually we had a few laughs together. I always feel like I've received quality parts and service when I come in. My verbal contract with Steve, many years back, was it is my responsibility to pay the bill, whatever amount it is. It is your responsibility to guarantee this car never leaves me sitting along side the road, broken down. The one time the A/C belt seized the engine and the car would not start, it happened in my own garage. You continue to uphold our 'contract'. Keep up the good work. More