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Inver Grove Toyota - Service Center

Inver Grove Heights, MN

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865 Reviews

865 Reviews of Inver Grove Toyota - Service Center

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June 29, 2020

Concise and to the Point Andrew serviced my car last weekend and he was quick, clear and concise in the needs for my car. He did not try to up-sell me on any additional servic More

by portland9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Inver Grove Toyota responded

Andrew is a valued member of our team, and we're thrilled to hear he was able to take such great care of you. Customer satisfaction is what keeps us going and we hope that you will visit us again soon. Please feel free to contact us for any of your vehicle needs! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

June 25, 2020

Life Saver! Both of my headlights were out at the same time and Andrew was able to fit me in on a busy Saturday to get them changed. Thank you so much! More

by Bettyboop.119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Inver Grove Toyota responded

It's so nice to hear that Andrew was able to fix your headlights so you could get on your way! We appreciate you taking the time to let us know how we're doing and we hope to see you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

May 19, 2020

Great job! I go to this dealer regularly for service and they always do a great job, thanks! Whenever I have questions, I get honest answers with no pressure. More

by amschiff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Edmunds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure of all the names sorry, Mike Trok, Tyler Collins
May 19, 2020 -

Inver Grove Toyota responded

We want nothing but the best for our customers and we're so happy you always have such a great experience with us! We hope to see you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

May 19, 2020

worse serive center This is worse service center, I have been this couple of times for oil change of my car, as I shows them offer, still they consider higher rates for o More

by viv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Hoysler, Tyler Collins
May 20, 2020 -

Inver Grove Toyota responded

Hi Viv, We're disappointed to see that you've been dissatisfied with the quality of service here and the services that we've recommended. I understand we offered to replace your oil pan at a discount but you declined. Should you change your mind or should you like to discuss any issues you've faced here, please contact me. I'm here to help. Regards, Steve Edmunds Service Director 651-306-4621 sedmunds@invergrovetoyota.com

May 20, 2020 -

viv responded

Hello Steve, As part of engine oil change, your service guy damaged my engine pan, why should I pay for your mistake, you should fix it without cost and might give credit for inconvineince. I have to pay for oil cleaning poured down my car, because of your bad service. as soon as oil changed I have informed you guy about oil leaking but your serive guy hide that and giving other reason. Is this kind of thief serive you provide? I have seen toyota website for pan cost, its around $32, but you are charging it more than 20x times. https://www.carparts.com/details/Toyota/Camry/Replacement/Oil_Pan/2011/LE/6_Cyl_3-dot-5L/REPT311311.html first you did mistake and damaged. second you didnt fix as soon and not even informed. then you hide it, even I have reported that oil is leaking. then you started giving over rated charges more than 20x times. without my fault you are oever charging me, trying to thief me. I need to report this.

April 07, 2020

Among the best. Every time I've been in I've dealt with pleasant professionals who take the time to address my questions, treat me politely, and provide helpful sugge More

by Chappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Trok
Apr 08, 2020 -

Inver Grove Toyota responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience! We look forward to serving you again soon and thank you for visiting Inver Grove Toyota! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

February 28, 2020

My 1st experience at the inver grove toyota was great. They have great and excellent customer service and they make sure you find the perfect car you look for. More

by Sheng
Recommend Dealer
Yes
Employees Worked With
Ruben kings
Feb 28, 2020 -

Inver Grove Toyota responded

It's wonderful to hear that you were impressed with everything from our staff to the car selection and service. We really appreciate your feedback and hope to see you back again soon! Regards, Jeff Stearns General Manage Jstearns@invergrovetoyota.com

January 27, 2020

good service came in to have a couple of recalls fixed. was told it would take about 3 hours but to my surprise it was about 2 hours and 20 minutes. More

by dawnfurrer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike ivey
Jan 27, 2020 -

Inver Grove Toyota responded

Hi Dawn, We can't thank you enough for your kind words! We're more than happy to hear that your experience was nothing short of stellar. We can't wait to see you again soon! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

July 29, 2019

Been Flawless Service Until last Service date Bought my 2018 Camry in for 32000 miles services. Been loyal customer for many years. Today strangest occurrence happened. Made me upset to say th More

by Ricks1761
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark - Service Supervisor
Jul 30, 2019 -

Inver Grove Toyota responded

Thank you for bringing this to my attention. It's very disappointing to read about your recent service visit and see that you weren't provided with the top-notch service you've been accustomed to receiving. I'd like to speak to you about these issues in much further detail, so I can make sure things like this don't happen again. Your business is extremely important to us. I look forward to hearing from you. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

June 22, 2019

Excellent I bought my Camry when the dealership was owned by Wilkins and have always brought my car to this dealership for all the service on my car. They have More

by jcn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dee Modrynski, Mike Ivey
Jun 24, 2019 -

Inver Grove Toyota responded

Thanks for your loyalty to us here! We love having you as a member of our family and can't wait to see you here at your next service visit. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

June 20, 2019

Customer Service Excellent Customer Service all the time I come to Inver Grove Toyota . Toyota team always is helpful and answers all of my questions. Thank you More

by Lachina
Recommend Dealer
Yes
Employees Worked With
John Kellogg
Jun 20, 2019 -

Inver Grove Toyota responded

We are so proud to have you as a part of our family, and we're even more pleased to know that you had such a positive experience with us! We will continue to bring you quality service and help you out with all your car needs. Please contact us again if any problem arises. Thank you! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com