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Inver Grove Toyota - Service Center

Inver Grove Heights, MN

4.5
866 Reviews

866 Reviews of Inver Grove Toyota - Service Center

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November 25, 2018

Routine maintenance plus tire replacement. Service agent very helpful. Tire specialist anticipated and ordered tires in advance so I didn't have to come back. Everyone friendly and professional More

by Suzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane, service rep. Mary, tire specialist.
Nov 26, 2018 -

Inver Grove Toyota responded

Hi Suzy, We're more than happy to hear that your experience was nothing short of stellar. Thanks for choosing us and we encourage you to visit us for all of your vehicle needs! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 24, 2018

Sara Snyder If you are looking for a friendly, honest and knowledgeable service advisor, look for Sara Snyder. She is very quick to reply to all my messages, ques More

by Maria Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Snyder
Nov 26, 2018 -

Inver Grove Toyota responded

We will be sure to let Sara know about your kind words! We look forward to serving you again soon! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 24, 2018

loaner cars? advertised but NOT offered You advertise loaner cars but I have not been offered a loaner car either time I've serviced my car there. Therefore, this is either false advertisin More

by CamryJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service advisor
Nov 27, 2018 -

Inver Grove Toyota responded

We appreciate you bringing this to our attention, as we should not have any advertising mentioning loaner vehicles. When a customer has a circumstance that requires the vehicle to stay they may be offered a rental, warranty and extended warranty will usually cover the cost if the repair is over 3 hours. Please contact me when you have a moment, as I'd like to learn more about where you saw loaner vehicles mentioned. I look forward to speaking with you. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 23, 2018

Now That's Service! I went in without an appointment to get my license plates for my new Highlander and the service department was very busy. Even so, I was helped with More

by New Inver Grove Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan, Paul
Nov 26, 2018 -

Inver Grove Toyota responded

It gives us great pride knowing that Megan and Paul went the extra mile to make sure your car was back to like new! Thank you for visiting Inver Grove Toyota and please do not hesitate to let us know if we can help you with anything else in the future. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 22, 2018

i am a long time happy customer I have been a car owner since 1960 and have had many different brands of vehicles and many bad experiences at car dealerships but never at this dealer More

by rocky1405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Smulders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

Inver Grove Toyota responded

It truly makes us happy to hear that our team always gives you an amazing experience! We appreciate your loyalty and we look forward to working together for many more years! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 21, 2018

ANOTHER GREAT EXPERIENCE AT INVER GROVE TOYOTA Just had the annual maintenance check on my Avalon and again, the employees were friendly and did great checkup on the Avalon. Appreciate the car was More

by Shady Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Loken, plus gal at checkout desk.
Nov 23, 2018 -

Inver Grove Toyota responded

It's wonderful to see that our team always takes such good care of you and your Avalon! We look forward to working with you again in the future. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 21, 2018

Very flexible I was late - very late - and the Service Center helped me anyway without any wait. The service was completed very efficiently and in less time than I More

by KI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Loken
Nov 23, 2018 -

Inver Grove Toyota responded

We are happy to hear that we were still able to accommodate your vehicle needs! We hope to see you again shortly. Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 21, 2018

Service work. Came in on a busy day, no appointment, got in and out sooner than I expected, great job done! Thank you! Very please with service work done. More

by Cheese head
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aminah Smulders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

Inver Grove Toyota responded

Pleased to see that we got you in and back out on the road as soon as possible! We can't wait to see you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 21, 2018

Always excellent service~ I have been bringing my car to Inver Grove Toyota since I bought it there years ago. The staff there are always friendly, polite, knowledgeable and More

by Anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davonte Hawkins
Nov 23, 2018 -

Inver Grove Toyota responded

Hi Anne, We're thrilled that you always have a terrific service visit with us! Thank you for your loyalty and we look forward to seeing you back here again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

November 20, 2018

The service was great! thanks a lot! hope you can continue to serve best. will come back again! will recommend to others, thanks a lot! More

by Qibin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Collins , John Kellogg
Nov 21, 2018 -

Inver Grove Toyota responded

We can't tell you how nice it is to know that our team took such good care of you! Thank you for choosing Inver Grove Toyota and we look forward to hearing from you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

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