Inver Grove Toyota

Buying a new Rav4 I once again worked with Patrick Albien, this is the 2nd car I have bought from him. He paid attention to exactly what I wanted and made sure to find I once again worked with Patrick Albien, this is the 2nd car I have bought from him. He paid attention to exactly what I wanted and made sure to find the right car for me. I felt the price I paid was fair and the rest of the staff I worked with was excellent at well. I truly felt a valued customer during the entire experience. When I need another car I will be back, hopefully to work with Patrick again. More

Best car buying experience I met my sales rep immediately upon getting out of my car. He greeted my daughter and I with a warm and friendly attitude, asking how he could help us I met my sales rep immediately upon getting out of my car. He greeted my daughter and I with a warm and friendly attitude, asking how he could help us. I told him I knew exactly what I wanted in a vehicle, that I wanted to test drive it, how much I wanted to spend and what I expected on a trade in. Darin took me seriously and got right down to business. We took a look at the options I wanted and he explained them all. We test drove the type of car I was looking at. We agreed on details and he was able to locate the exact color with all of the options I wanted and have it delivered from another dealer within 2 days. Jenny helped us with some add'l options such as extended warranty and protection options. Another Jenny helped with all of the paperwork. Everyone was so friendly and nice, which made this the easiest and best car shopping experience I've ever had. :D More

issues resolved We are always impressed by the honesty and professionalism we have found at Inver Grove Toyota. We are treated with respect and will continue to count We are always impressed by the honesty and professionalism we have found at Inver Grove Toyota. We are treated with respect and will continue to count on "our guys" for our service needs. However, we would like the service dept. to go over the inspection sheet with us to determine if work can be done while we are already at the shop. Though items may be noted on the inspection sheet, we may not be aware of them until we get home. More

Great Service Department I had regular maintenance done on my Prius C this morning. Everyone is very friendly and helpful. Nice waiting area with cookies and coffees. Car wash I had regular maintenance done on my Prius C this morning. Everyone is very friendly and helpful. Nice waiting area with cookies and coffees. Car washed and delivered right to the door when I was ready to go. More

Excellent Car Buying Experience Not all dealerships are created equally. I traded in my car for a 2016 Toyota Camry, and it was a hassle free experience for me. The staff, in parti Not all dealerships are created equally. I traded in my car for a 2016 Toyota Camry, and it was a hassle free experience for me. The staff, in particular Casey Junker were professional and upfront. I highly recommend Inver Grove Toyota. Greg Young More

Oil change plus I brought in my car for an oil change. I was asked if I wanted the tires rotated and "the usual" but nothing more was said, to which I agreed. When I brought in my car for an oil change. I was asked if I wanted the tires rotated and "the usual" but nothing more was said, to which I agreed. When I got the summary when paying the bill I noticed that air filters were changed. I trust they needed it, but actually no one asked me anything about air filters. I don't know the first thing about air filters so if I had been asked about them I would have confessed my ignorance and asked for more explanation! I trust they needed to be changed, but all I'm saying is it would have been nice to have more of a breakdown or explanation of possible service. I needed someone to check out a rattle, which did happen. But according to the summary, the rattle was fixed, but according to the service person it wasn't, and by experience, it most definitely wasn't fixed. I will contact the service and schedule another time. More

efficient and knowledgeble Timely updates as needed. Great service. and efficient. Sara Snyder presented us with the problems we had, gave us the alternatives we had and the co Timely updates as needed. Great service. and efficient. Sara Snyder presented us with the problems we had, gave us the alternatives we had and the costs attached. More

Completely satisfied as expected. Over the years the service at this dealership has been so wonderful that my expectations are high. They just don't let me down...ever! My car is a 2 Over the years the service at this dealership has been so wonderful that my expectations are high. They just don't let me down...ever! My car is a 2000 Toyota Echo. No one but your service staff has ever touched it mechanically and no other dealership or car repair shop ever will. It runs as smooth as silk and I attribute that to the excellent care it has received at this location. I will eventually have to purchase a new car and I wouldn't consider buying a car at any other dealership. The bad news is that if your service department continues to keep my little red tomato can on the road, that may not be for many more years. As expected, Dee bent over backwards to take care of me and I was lucky enough to run into Steve Edmonds while I was there. I understand he was promoted to manager. Smart move because words just won't describe how great it was to work with him. Dee is just as good but I don't have much history with her, yet. I should mention that even the cashiers were professional and personable. Actually we had a few laughs together. I always feel like I've received quality parts and service when I come in. My verbal contract with Steve, many years back, was it is my responsibility to pay the bill, whatever amount it is. It is your responsibility to guarantee this car never leaves me sitting along side the road, broken down. The one time the A/C belt seized the engine and the car would not start, it happened in my own garage. You continue to uphold our 'contract'. Keep up the good work. More

Efficient and pleasant service Maintenance of your vehicle is made easy at Inver Grove Toyota. Jill efficiently in processed our car, updated me on the progress and left me feeling Maintenance of your vehicle is made easy at Inver Grove Toyota. Jill efficiently in processed our car, updated me on the progress and left me feeling confidant that the vehicle was throughly service and checked out. The space provided for waiting is comfortable and before I knew it I was on my way. More

On time, efficient, great customer service provided This particular service experience was really great - service agent heard my requests and responded directly to them and within less time than anticip This particular service experience was really great - service agent heard my requests and responded directly to them and within less time than anticipated. Service agent provided very good update on my Prius and the overall cost was very reasonable. More