Back

Inver Grove Honda

Inver Grove Heights, MN

4.5
2,279 Reviews

4605 South Robert Trail

Inver Grove Heights, MN

55077

Directions

By Type

Showing 2,279 reviews

September 25, 2015

CPO has no monetary value per Jeremy Young - FINANCE MGR A warning to all buyers looking at Certified Pre-owned vehicles. Do not pay anything above non CPO pricing as it has no value in the eyes of HONDA to More

by no_more_inver_grove_honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Young
Sep 29, 2015 -

Inver Grove Honda responded

Dear Madam or Sir, Nothing confirms our commitment of exceptional customer service more than having to respond to a negative review. I regret that your experience has motivated you to create this review and can assure you that we will use this as an example during our continued training with all of our staff. In this situation we believe we can train on proper communication, as we did a poor job of properly communicating the purpose of Certified vehicles. A certified vehicle does not come with a contract it's simply an extension of the New vehicle warranty based on the criteria that Honda insists that we follow in order for the vehicle to be awarded this certification. Each vehicle receives a thorough 182-point mechanical and appearance inspection, performed by the dealer, to ensure that each used vehicle meets Honda Certified Pre-Owned Vehicle standards. Honda factory trained technicians scrutinize all major vehicle systems, including brakes, engine, drivetrain, steering, suspension, tires, wheels, exhaust system and vehicle interior and exterior. Our technicians recondition any component that does not meet Honda’s standards. Any component that cannot be reconditioned is replaced with Honda Genuine Parts. Each successful certification entitles the vehicle an extension of its factory warranty to 7 years or 100,000 miles whichever comes first. I hope this explanation better communicates how Honda Pre-owned certifications work and on behalf of everyone here at Inver Grove Honda please accept our sincerest apology. Thank you!

September 24, 2015

Great buying experience I purchased a 2011 CRV from Jason and he was friendly, professional and easy to work with. In addition to making the sale, Jason followed up on his More

by billk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paciorek
August 25, 2015

First rate Jason Paciorek was amazing. We were purchasing a car under stressful circumstances and Jason made us feel like we were buying from a friend. He is our More

by pursegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paciorek
July 30, 2015

Excellent car purchase experience Evelyn Wood was my sales consultant at Inver Grove Honda. She was very knowledgable, pleasant, and helpful. Outstanding service and dealership. I woul More

by Jack2015
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evelyn Wood-Trout
July 21, 2015

Called in advance to see if the vehicle was still available and was told by an Evelyn that it was here and was not sold. I do not live in the area, hence for the call More

by Never
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evelyn Wood-Trout
July 02, 2015

I highly recommend this dealership! I had such a wonderful experience here. The staff was extremely kind and accommodating. They found me great deals and walked me through several option More

by Quinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
June 04, 2015

Phenomenal Experience I went to car shop and I was nervous as can be about the whole car buying experience. But I was soon put at ease upon meeting one of the friendliest a More

by lsok87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paciorek
May 30, 2015

Easy car purchase experience I had Dan Ogdahl as my salesperson and he was great. Easy to work with, friendly, straightforward, and above all, NOT pushy. Great experience! I will More

by AmberG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ogdahl
May 28, 2015

Best car purchasing experience ever! Julye and Kari Rock! To start, hands down, Inver Grove Honda is the best dealership in Minnesota to buy a Honda ... PERIOD! I live a mile away from Buerkle Honda and trav More

by LordAlfredHayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julye Davidson, Kari Skarman
May 28, 2015

Jamie is the best Jamie is very knowledgeable and helpful we were unsure what actually needed service on our vehicle. He set it up in the shop so only things that reall More

by fishguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Lechter
...
200
...