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Inver Grove Honda

Inver Grove Heights, MN

4.6
2,275 Reviews

4605 South Robert Trail

Inver Grove Heights, MN

55077

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Showing 2,275 reviews

February 10, 2016

2016 Honda Fit EX I just had a very possitive experience in auto purchasing. I drove in, traded in my old car and drove out three hours later in my new 2016 Fit EX. D More

by LarryE
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McGroarty
January 05, 2016

My 5th New Vehicle Purchase in 2 years Life sometimes takes you in different directions, and when I needed a vehicle, this dealership stepped up! Every time I went into Inver Grove Honda More

by Jerry Wukawitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hirman, Nick Burandt, Bryan Okubo , Jamie Lechter, Al Halcomb
December 07, 2015

New Accord I went to Inver Grove Honda for servicing on my leased Accord, but while wandering around the sales floor, Ole approached me and after a few questions More

by black honda 15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ole Froystad, Jayme Letcher, Jeremy Young
November 02, 2015

New H-RV purchase Jason Paciorek and John McCorkel helped me very much in my decision to purchase from IGH Honda. I am pleased with the purchase. Thank you both for yo More

by SharonLH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paciorek, John McCorkel
October 28, 2015

Happy HRV I was uncomfortable driving a vehicle that I purchased in July. I came in to Inver Grove Honda and asked Bryan if there was anything that he could do More

by shopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Okubo, HeatherZimmerman
Oct 28, 2015 -

Inver Grove Honda responded

Dear shopper, Thank you for such kind words. Your response just confirms our commitment to creating an exceptional customer experience for each and every customer we get the opportunity to work with. Thanks again!

October 27, 2015

Great experience! I had such a great experience here yesterday. A problem developed with my car and I needed to bring it in immediately and still get back to work. My s More

by mamabahama
Recommend Dealer
Yes
Employees Worked With
Matt Neumann
September 25, 2015

CPO has no monetary value per Jeremy Young - FINANCE MGR A warning to all buyers looking at Certified Pre-owned vehicles. Do not pay anything above non CPO pricing as it has no value in the eyes of HONDA to More

by no_more_inver_grove_honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Young
Sep 29, 2015 -

Inver Grove Honda responded

Dear Madam or Sir, Nothing confirms our commitment of exceptional customer service more than having to respond to a negative review. I regret that your experience has motivated you to create this review and can assure you that we will use this as an example during our continued training with all of our staff. In this situation we believe we can train on proper communication, as we did a poor job of properly communicating the purpose of Certified vehicles. A certified vehicle does not come with a contract it's simply an extension of the New vehicle warranty based on the criteria that Honda insists that we follow in order for the vehicle to be awarded this certification. Each vehicle receives a thorough 182-point mechanical and appearance inspection, performed by the dealer, to ensure that each used vehicle meets Honda Certified Pre-Owned Vehicle standards. Honda factory trained technicians scrutinize all major vehicle systems, including brakes, engine, drivetrain, steering, suspension, tires, wheels, exhaust system and vehicle interior and exterior. Our technicians recondition any component that does not meet Honda’s standards. Any component that cannot be reconditioned is replaced with Honda Genuine Parts. Each successful certification entitles the vehicle an extension of its factory warranty to 7 years or 100,000 miles whichever comes first. I hope this explanation better communicates how Honda Pre-owned certifications work and on behalf of everyone here at Inver Grove Honda please accept our sincerest apology. Thank you!

September 24, 2015

Great buying experience I purchased a 2011 CRV from Jason and he was friendly, professional and easy to work with. In addition to making the sale, Jason followed up on his More

by billk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paciorek
August 25, 2015

First rate Jason Paciorek was amazing. We were purchasing a car under stressful circumstances and Jason made us feel like we were buying from a friend. He is our More

by pursegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paciorek
July 30, 2015

Excellent car purchase experience Evelyn Wood was my sales consultant at Inver Grove Honda. She was very knowledgable, pleasant, and helpful. Outstanding service and dealership. I woul More

by Jack2015
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evelyn Wood-Trout
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