Inver Grove Honda
Inver Grove Heights, MN
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I am always impressed by service and professionalism of the service department. My needs for my car are always explained in ways I understand. Don't feel pressured at all. Neighbors and friends go here als the service department. My needs for my car are always explained in ways I understand. Don't feel pressured at all. Neighbors and friends go here also. More
Everyone from Dana on the phone to Glenn in person was great. Super friendly Super professional and Super efficient ! I can't rate the quality of work because I wasn't there and don't know what happened. great. Super friendly Super professional and Super efficient ! I can't rate the quality of work because I wasn't there and don't know what happened. I hope i have the guys name right. I think it was Glenn. More
Evelyn is my favorite salesperson from any dealership ever! She answers all my questions, and if she doesn't know, she follows up with the correct resource to get me the info. I will always go back to Ev ever! She answers all my questions, and if she doesn't know, she follows up with the correct resource to get me the info. I will always go back to Evelyn! The Service side of Honda, however... When I first became a customer, they also were 5 stars, but now they are more like a 3. I scheduled an oil change, and while making the appointment I requested a new cabin air filter because mine smelled musty. When I arrived for the appointment, the service person had taken it off the order without asking me, then man-splained why it did not need to be done yet. I almost had to *argue with him to get it done. In addition to this, it was during a spike in COVID cases in pre-vaccine era, and he was sitting at his desk with his mask down eating with his fingers! Then when my car was brought around for pick-up, the person who drove it around did not wipe down the touch-points. When I specifically asked him to do it, he used a red rag with black grease stains and no sanitizer spray, and just barely swiped the top of the steering wheel and shifter, no other touch-points. I am at risk for serious COVID and the Service dept made me feel very unsafe! More
We have purchased 3 Hondas from this dealer. We still have the first Honda we bought from Evelyn!!! Trust her and Katie in service ! have the first Honda we bought from Evelyn!!! Trust her and Katie in service ! More