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Inver Grove Ford Lincoln

Inver Grove Heights, MN

Overview
Reviews
Vehicles
4.6
390 Reviews
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4725 South Robert Trail

Inver Grove Heights, MN

55077

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Showing 390 reviews

September 18, 2023

They were great to work with and I am happy with the vehicle and the service More

by gaffolter47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Jessen
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Dec 30, 2023 -

Inver Grove Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2023

Inver Grove Ford Lincoln is a hardworking group of individuals who work to make the customers experience the best it can be. Thank you for your hard work and dedication. More

by Jma2speed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Ronayne - (5) stars
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August 28, 2023

I enjoyed my experience at Inver Grove Ford! I never felt pressure to decide on a car and felt like the team there was more focused and committed to helping me find the right car for me & my fa More

by janelynnbecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael
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Dec 30, 2023 -

Inver Grove Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 17, 2023

Alex, my service advisor, was very attentive to the needs of the truck. He and the technician explained in detail the extra service needed and showed me the issues. Both were very professional and did their More

by pierrebigelow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 30, 2023 -

Inver Grove Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Inver Grove Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2023

Left the dealership with more questions than answers service was subpar. Left this dealership with more questions than answers and had trash in my vehicle when I left overall experience was horrible. More

by wader5487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with anybody from these departments
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Sep 11, 2023 -

Inver Grove Ford Lincoln responded

Thank you for your feedback, Wader5487. We truly appreciate it. We are very sorry we didn't meet your expectations. Our Service Manager, David Pickard would like to further discuss this matter. His contact info is 651-554-7030 or email: Dpickard@invergroveford.com. Please reach out to him at your earliest convenience. We could not find your contact info in our system at this time under Wader5487. Thank you.

August 07, 2023

This dealership was great and I so appreciate the care they took. The process was efficient and financing was easy with a great rate! More

by myzone22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Jessen, Catrina Coker
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Dec 30, 2023 -

Inver Grove Ford Lincoln responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2023

Jeff Lowell and Sarah Kane were helpful and patient with me throughout the purchase process. Thank you! More

by jodio1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Kane , Jeff Lowell
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August 03, 2023

Great staff and service always the work has been done great and at a fair price More

by Redd1860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Bauer, Brett Nelson
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August 01, 2023

Friendly Not pushy Let's you take the direction Financial gal was supper friendly Nice sales guy Russ More

by johnwinterjp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell and Sarah
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August 01, 2023

The service department was less than honest with me, they didn't keep promises, and then bribed me to give them a good review which I refused to do. Management refused to work with me to correct the problem More

by jay.preston
Recommend Dealer
No
Employees Worked With
Tim Sundberg 1 star, Jerry Bauer, Jim Jessen, Catrina Coker
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Aug 04, 2023 -

Inver Grove Ford Lincoln responded

Jay Preston, We’re disappointed to see your review. We made the repair following proper repair procedures by Ford Motor Company. You were charged for updates that were done as well as a $100 deductible that is required as part of your extended warranty that covered the repair. We absorbed the entire cost of Diagnosis. Your vehicle was repaired properly per our discussion with you on 7/31/23. It is disappointing that you are still not satisfied, but we believe we have done everything possible to repair your vehicle to your satisfaction.

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