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Inver Grove Ford Lincoln
Inver Grove Heights, MN
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 381 reviews
April 21, 2012
Great experience at Inver Grove Ford. I knew what I wanted when I came in, and the staff made the buying process easy and enjoyable. I told Jim Rued that I was in a hurry and that I might have to come wanted when I came in, and the staff made the buying process easy and enjoyable. I told Jim Rued that I was in a hurry and that I might have to come back the next day to buy the truck, but he and Chad went out of their way to accommodate my schedule and I drove away in my new F-150. I was impressed by the entire staff's level of customer service and I will certainly recommend Inver Grove Ford. More
by Matt Cremers
Employees Worked With
Jim Rued, Faissal Bouanane
April 19, 2012
This is the second new vehicle purchased from Inver Grove Ford and Jim Rued. They are great to work with, both in purchasing a vehicle and servicing that vehicle. We will continue to have our vehicle servi Ford and Jim Rued. They are great to work with, both in purchasing a vehicle and servicing that vehicle. We will continue to have our vehicle serviced there and we will continue to purchase any vehicles from them as we feel that they all do a great job. They all deserve a huge thank you for all they have done for us. Great place to shop. More
by gruney
Employees Worked With
Jim Rued, Jason Krogerson
April 05, 2012
The staff and Cole were so helpful in getting me the car I really wanted. There was no BS in trying to get me into a lower model to work out in my price budget. That is very appreciated! Couldn't have asked I really wanted. There was no BS in trying to get me into a lower model to work out in my price budget. That is very appreciated! Couldn't have asked for a more simple time in buying a new car!! More
by rbronwell
March 29, 2012
Everyone was really helpful. Had an overall good experience there and since we were previous customers of Inver Grove Ford, I knew we would find what we were looking for. I would absolutely go back experience there and since we were previous customers of Inver Grove Ford, I knew we would find what we were looking for. I would absolutely go back again and also tell other people about it. More
by jlk15
March 27, 2012
I was able to get all the service I required in about an hour's time. I also added on a service when I arrived. I recieved an answer of "absolutely" each time I asked for something. Great service and eve hour's time. I also added on a service when I arrived. I recieved an answer of "absolutely" each time I asked for something. Great service and everyone was extremely friendly! Thank You! More
by sweety9875
Employees Worked With
Bryan Olson
March 25, 2012
I was very happy with my overall service at Inver Grove Ford Lincoln. They are friendly and very thorough in the entire process of my new car purchase. Ford Lincoln. They are friendly and very thorough in the entire process of my new car purchase. More
by Dawnmanning
Employees Worked With
Scott Warner
March 22, 2012
Fast and friendly service. Clean and welcoming shop. Provided me with a complimentary rental car which I did not expect. Ralph was friendly and attentive. Provided me with a complimentary rental car which I did not expect. Ralph was friendly and attentive. More
by BlackfordKj
Employees Worked With
Ralph Eppen
January 30, 2012
Jeff (Lowell) was AWESOME!!. There was absolutely no pressure to buy a car (or two). We came in to price out options for trading in two used cars and ended up leaving with two cars. He was patient in pressure to buy a car (or two). We came in to price out options for trading in two used cars and ended up leaving with two cars. He was patient in dealing with both my and my wife's specific needs for a vehicle and he accomplished that and more. Catrina (Coker) was a pleasure to work with as well. She didn't even bat an eye when it came to arranging all the paperwork for trading in two cars and buying two new cars all at once. She was helpful and knowledgeable about how to "deal" with Wells Fargo...even with one car titled in Colorado, not Minnesota. Thanks Again More
by dtforbes80
Employees Worked With
Jeff Lowell & Catrina Coker, Jeff Lowell, Catrina Coker
January 27, 2012
I sold my car to this dealership on 1/3/12. It was a 2010 Ford Flex with about 25,000 mles in near-perfect condition. A beautiful car. They offered me 18,000 for it. I accepted it even though I knew 2010 Ford Flex with about 25,000 mles in near-perfect condition. A beautiful car. They offered me 18,000 for it. I accepted it even though I knew it was low because I was selling it because my husband just died unexpectedly; I needed the money for funeral expenses, etc., and I just was not up to haggling much or doing the work required to sell it elsewhere. I still dont have any money even tho they bought it on Jan. 3, and sold it already. I was helped by a man named Faisal who was very nice but had no authority. The used car manager stayed in his office and just shouted, "NO!" in a loud voice every time Faisal went to ask him about the price. I was trying to negotiate, but this used car manager was so rude, I gave up. I could hear him holler at Faisal all the way across the bldg. So Faisal told me they would call for the loan payoff immediately and get me a check within a few days for the remainder. I should mention that I took the car to IGH to begin with because I had received an unsolicited e-mail offering me 23,400 for the car, but when I got there, the story changed. The car was in amazing conditon. Truly. Even though they tried to tell me it wasn't. Interesting thing was that Faisal called me in a couple days and said they sold the car and wanted to know if I had the extra key. If the car needed so much attention paid to it, it's really amazing how they managed to fix it up and sell it the next day, isn't it? Initially, they told me I would have the check the same day. Another falsehood. I am still waiting for the check of several thousand dollars. I have called them three times now and they claimed they paid it off and were just waiting for the "title" from the lender to send me the check. They tried to tell me it was "illegal" for them to pay me before they got the title from the lender (although it is apparently not illegal for them to sell the car to someone else and let them take possession of it without a title and while there is still a loan outstanding on it.) WHen I called the lender today, they asked me to tell IGH Ford that interest was accruing on the loan every day and that the payment was now 12 days late. SO, on top of everything else, IGH Ford is ruining my credit. I will never do business with them again. I don't know if I will buy another Ford ever either. I don't like the idea that they allow their dealerships to treat customers in this manner. This is my third brand-new Ford in a row and I liked them all but there are other nice cars out there and hopefully the way they treat their customers is better. I'm starting to think that Denny Hecker must own this dealership. More
by sekelly
Employees Worked With
Used car manager, loan pay-off dept. (Colleen)
