Inver Grove Ford Lincoln

Purchased a 2011 Ford Fusion to replace my 2010 Fusion from the dealership. Reed and Jason were very friendly and very helpful. They worked with me to find a good fit car wise, and get me on the road. from the dealership. Reed and Jason were very friendly and very helpful. They worked with me to find a good fit car wise, and get me on the road. I appreciate the friendliness and patience, and they did a great job. But three days later the transmission went out on the vehicle. Took into my local dealership and was told that the tires had extremely low tread and were not aligned. I was told take it back to the dealership as it was a "safety issue." The mechanic even told me it was something HE would complain about if it was him. Unfortunately, had an extremely busy schedule and couldn't get back right away, and ended up having the front driver side tire split on the inside (where the low tread was as I understand it). Once the spare was put on and balanced, I drove the car to Subway only to have it lock up on me (lost power steering, engine light and transmission light came on). Turned off the ignition, and tried again, and thankfully the car worked (as I was in the middle of WI). Took the car in today to get new tires (28 days since the date of purchase) and was told by their service department the tread was extremely low and needed to be replaced (less than half of what they claimed it to be 28 days before). I walked in to let the sales manager know the issues I was having, flat out saying "I know it's used, and I'm not asking for anything, just want you guys to be aware." I told him I was unhappy about the condition of the tires, and being told it was a safety issue. I was told the other dealership was lying, and then was told that the car was in perfect working order and nothing was wrong with it (despite the transmission going out, safety issues, and still having issues). After a very frustrating conversation (again, all I wanted to do was say, hey watch out for this) and being told excuse after excuse (such as it's very common for tires to become misaligned within 3 days of having them aligned), and even taunting me that I was having the tires changed at the very place that "messed up" according to me the first time. Frustrated, I went back to the service department to find that they didn't actually have the tires in stock. Eric apologize profusely, and was very friendly and helpful. They put the spare back on the car and sent me on my way. However, immediately after I pulled out the car started jerking to the left and right, actually pulling me through a red light by jerking so hard. I immediately took the car back (less than 10 minutes after pulling out of the garage) only to be told they were closed and there was nothing they could do. This resulted in me driving 30mph for a good 50 miles with my hazards on, as any faster caused the car to sway from side to side and become nearly uncontrollable. I bought a used car, and I understand things happen. I wasn't asking for ANYTHING, in return what I got was that I either did something to the car or the other Ford Dealership was lying. There was no "oh thank you for letting us know," but rather "tough, you bought it, I don't care" attitude. In fact, I was actually told that because the transmission was covered by the warranty (still under powertrain) I really didn't have anything to complain about at all. To be fair, I emailed Jerry to express my displeasure (noting that I would be following up with Ford Corporate), and received immediate replies after hours. I do appreciate his promptness and attention into the matter, although for me the damage is done. Not going to be going back when safety issues are not only not being addressed, but new ones are being created. More

Great experience and great salesman. Will definitly go back there when we need a new car. I will recommend him to others and the dealership. back there when we need a new car. I will recommend him to others and the dealership. More

Kevin and the sales staff have done a great job to get us our new Escape. They gave us a great price and more for our trade-in than the other dealers were going to. He has been very diligent in making sure our new Escape. They gave us a great price and more for our trade-in than the other dealers were going to. He has been very diligent in making sure everything is to our satisfaction. He has contacted us a couple times to make sure. They also have been very proactive in making sure we know how to use the Ford MyTouch and Sync. More

My car died on a Sunday (2-17-13), and Mike Saxon had me in a dream-car, driving off the lot by Wednesday night. He put forth tremendous effort and made me feel that meeting my needs was important. He showe in a dream-car, driving off the lot by Wednesday night. He put forth tremendous effort and made me feel that meeting my needs was important. He showed me trust. He listened and asked probing questions to zero-in on what vehicle would best suit my needs. I LOVE MY CAR from Inver Grove Ford Lincoln. It's a Ford Fusion 2008 and he cut the milage IN HALF, comparing my dead car to my new one. It has fancy "bells & whistles" that are fun and exciting, such as a 6-CD changer, a moon roof and voice activated commands. He spent an extra 10-20 minutes at the end of my night, to ensure I understood how to operate all the vitial and non-essential features. We sat in the car together and drilled down each features' operation and use. Due to the efforts of Mike Saxon and IG Ford Lincoln, I will aggressively recommend their services to anyone who will listen, and I personally will NEVER go anywhere else! THANK YOU. More

I've never had such a pleasant experience from a dealer as I did this time, so after my experience at Inver Grove Ford I will definitely go back to them again! My Salesman (Scott) was so kind and no dealer as I did this time, so after my experience at Inver Grove Ford I will definitely go back to them again! My Salesman (Scott) was so kind and non pressured, as well as more knowledgeable than any sales person I've ever dealt with! The finance team helped me thru my loan with ease as well allowing me to drive away purchase that same day. I was very impressed overall and have recommended them to others since. Stan H. More

I just purchased a 2013 Ford Escape, and my overall experience was exceptional! My salesman was Kevin Pfeiffer, and he was very knowledgeable, friendly, and easy to work with. I was offered, what I experience was exceptional! My salesman was Kevin Pfeiffer, and he was very knowledgeable, friendly, and easy to work with. I was offered, what I felt, was more than a fair deal on my trade in. I was satisfied with the first offer on my car, yet Kevin came back and offered more for the trade in, to help get the price down to what I could afford on my new vehicle. I was impressed with how friendly the sales staff were to each other, like they were all good friends. I would definitely purchase my next vehicle from Kevin, and Inver Grove Ford. My daughter will be purchasing a new car in a few months, and I can honestly say, we will be back! More

Went to your dealership looking at used cars. Jim Jessen was out in the lot when we drove in and we told him we were just looking. He wasn't pushy nor did he follow us around. He did let us know he was th was out in the lot when we drove in and we told him we were just looking. He wasn't pushy nor did he follow us around. He did let us know he was there to help when we needed it. We saw something we liked and he let us take it for a test drive. We never felt like we needed to hurry and buy something. The whole process from looking at the car to leaving with it a day later was a pleasant experience. Jim was a pleasure to work with and would recommend him to anyone looking to buy a car. More

Jon was very courteous and explained everything that was done to my car. He answered all of my questions and made sure I was satisfied with the service done on my car. done to my car. He answered all of my questions and made sure I was satisfied with the service done on my car. More

While the group was very friendly, it was a very inefficient and lengthy transaction. It took way too much time to buy the car we wanted. inefficient and lengthy transaction. It took way too much time to buy the car we wanted. More

Faissal was very informative and knowledgeable. His experience with Ford helped us choose the car we felt comfortable and confident driving and knowing we will be happy with our chice for many yea experience with Ford helped us choose the car we felt comfortable and confident driving and knowing we will be happy with our chice for many years to come. We hope Faissal will be around the next time we purchase a car from Ford. Thanks for your superb service. More