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Inver Grove Ford Lincoln
Inver Grove Heights, MN
382 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 382 reviews
May 25, 2013
My husband and I were very disappointed in the customer service of the Sales Manager. We were told we were getting a certain amount for our trade and it was included in the discounts taken off of the vehic service of the Sales Manager. We were told we were getting a certain amount for our trade and it was included in the discounts taken off of the vehicle. My husband and I looked at the numbers we were given and it wasn't adding up. Instead of RJ calmly explaining himself and breaking the numbers down for us he continued to yell and slap his hand down on the paperwork saying this is the final deal. Once we got to the finance department we questioned the final price again. RJ came in to the office and was very rude to us and the finance representative. He told us it was included in the discounts and was very upset that we questioned the price again. We did buy the vehicle because we like the Ford product, but we will never use this Ford Dealership again. The following day after purchasing the vehicle I noticed it was still online. I looked at the online price and noticed it was $50.00 less than our purchase price. I called the dealership to find out where the extra discount was for trade in. I spoke to RJ. I wasn't asking for reimbursement I only wanted some sort of explanation, since my husband and I questioned this multiple times the day before. RJ was very degrading and belittling. He compared buying a vehicle to going to the dentist and called our decision stupid. He preceded to tell me if a dentist told one customer a procedure was $5000 and the customer agreed to pay how is it the dentist's fault if another customer questions the price and the dentist drops the charges to $3500. The problem with this is we did question this and were lied to. I called for an explanation and instead felt like I was harassed because I was a woman. I was very disappointed with this phone call and would just like other consumers to be cautious when working with this dealership. More
by ajorne0321
Employees Worked With
RJ Johnson
May 22, 2013
From the minute I inquired online about a vehicle I was interested in I received timely and professional assistance! Great people, service and overall experience. interested in I received timely and professional assistance! Great people, service and overall experience. More
by smcneil1
Employees Worked With
Ed Rutherford, Jason Krogerson
May 22, 2013
I received a offer from capital one and I was unsure it was a valued offer. Jason was quick to respond to my email and was very friendly. Jason made the decision to buy my new car easy. Jessica was a valued offer. Jason was quick to respond to my email and was very friendly. Jason made the decision to buy my new car easy. Jessica More
by jess321mn
Employees Worked With
Jason Krogerson
May 16, 2013
Inver Grove Ford Lincoln did an outstanding job helping me get a new car. They were quick and could answer any questions I asked. The sales people are very friendly and are making sure you get what you ord me get a new car. They were quick and could answer any questions I asked. The sales people are very friendly and are making sure you get what you ordered and are satisfied. More
by emmysaxon15
Employees Worked With
Michael Saxon, Catrina Coker
May 14, 2013
My husband and I purchased an Explorer a few years ago & came back and purchased a new Edge. Every one was very easy to work with. Especially Matt Westberg who we purchased both vehicles through. We wi & came back and purchased a new Edge. Every one was very easy to work with. Especially Matt Westberg who we purchased both vehicles through. We will be back to see Matt when we need another vehicle in the future. Keep up the good work! More
by Ruby0513
Employees Worked With
Catrina Coker, RJ Johnson
May 11, 2013
Jeff was great to work with. Approached me right away and did not apply ANY pressure to buy. He answered all of my questions and was very fair throughout the whole process. He was friendly and was great abou did not apply ANY pressure to buy. He answered all of my questions and was very fair throughout the whole process. He was friendly and was great about answering any questions I had as well as working around my unique schedule. Catrina also was very friendly and made the process as quick as she could since I was in a hurry. My experience with the dealership was superb the day I bought the car. Jeff was great to work with and I would recommend him to anyone looking to purchase a vehicle - very personable, friendly, and knowledgeable about the entire process. More
by noeysmommy
Employees Worked With
Jeff Lowell, Catrina Coker
May 06, 2013
We went to several dealerships over time and stayed at yours because of the low-key approach Kevin gave us. He was not pushy, let us take our time, answered all our questions, made suggestions and explai yours because of the low-key approach Kevin gave us. He was not pushy, let us take our time, answered all our questions, made suggestions and explained everything very well. He never once rushed us. We did not feel pressured at all. We are at the high end of the "boomer" generation and Kevin is the perfect person to deal with our age bracket. He can relate very easily and has a nice manner. I would recommend anyone looking for a new car to ask for Kevin Pfeiffer at Inver Grove Ford. More
by jemd
May 02, 2013
I have bought several vehicles from Inver Grove Ford. The reason I keep going back to them is our salesperson, Jeff Kleiber. I've been working with Jeff for about 10 years in purchasing vehicles for the comp reason I keep going back to them is our salesperson, Jeff Kleiber. I've been working with Jeff for about 10 years in purchasing vehicles for the companies I worked for and personal use. The transactions have always been friendly, precise and fair. I call Jeff and tell him what I'm looking for. Within 24 hours he locates the vehicle I want, with the best deal he can deliver. And I always receive a fair price on my trade in. Our financing went smooth and quickly with Chad Port. My wife and I agree, that the purchase of our 2013 Ford Focus Titanium at Inver Grove Ford, was the most pleasant experience we have ever had buying a car. Thanks for making us feel apart of your family! Jim & Tammy Rader More
by jraderjr
Employees Worked With
Jeff Kleiber
May 01, 2013
Great car buying experience the vehicle was ready to go when promised, Jeff Kleiber explained all of the features before leaving the dealership. Would recommend any to see Jeff and Inver Grove Ford when b when promised, Jeff Kleiber explained all of the features before leaving the dealership. Would recommend any to see Jeff and Inver Grove Ford when buying a new or used car. More
by yipers
Employees Worked With
Chuck Emick, Jeff Kleiber
April 27, 2013
Very happy with the experience that we had because I didn't feel pressured to buy a vehicle. We needed a new vehicle and I was dreading going to a dealership because of the salesman experience. My hus didn't feel pressured to buy a vehicle. We needed a new vehicle and I was dreading going to a dealership because of the salesman experience. My husband knew Jim Rued and went in just to talk to him first and get some questions answered. The next day he took me in to test drive a couple of vehicles. After the test drive we told Jim we needed to go home and sleep on it. In no way were we pressured to buy a vehicle that day. The next day our decision was made. Overall, we started the process on a Wednesday and drove home in my new Ford Edge on Saturday. I couldn't have asked for a better experience and how professional Jim was. Thank you! More
by pmandel
Employees Worked With
Jim Rued
