Inver Grove Ford Lincoln

The staff at Inver Grove Ford went above and beyond to make our first big car buying experience go great. I would recommend them to anybody. make our first big car buying experience go great. I would recommend them to anybody. More

Jason jumped right on a plan to get us a good finance rate. Made us feel like we were the only people in the office. Extremely thorough & friendly. Kevin made sure to have the vehicle ready for us. M rate. Made us feel like we were the only people in the office. Extremely thorough & friendly. Kevin made sure to have the vehicle ready for us. Meghan showed us details to equipment usage. Definitely would recommend others to your dealership. More

We have had nothing but problems with our "Ford" and this dealership. Disclaimer ... This may not be a dealership issue - maybe all dealerships treat used car buyers like this. We have always "Ford" and this dealership. Disclaimer ... This may not be a dealership issue - maybe all dealerships treat used car buyers like this. We have always bought new, I am not impressed! We bought a used 2011 Ford Edge. (Ford is not my first choice to begin with, but my husband is a Ford man). Started out with break problems, the service tech at the time "blew us off" and said they found nothing after a few hours of checking. Three days later, I'm driving on 35W with merging traffic and I have no breaks, intermittent lack of breaks for the rest of the day. I called Saxton and was told, the soonest they could look at it was a week out, because they are so busy -(that is another concern, why so many problems). I'm thinking ... Really, second time with a break problem and they decide it can wait a week, and I should not worry (if I was in an accident due to lack of breaks, should I worry then?). Ended up to be a known Edge problem (per the Service Writer) - break booster. The part was not available (due to demand), for this issue - again per the Service Tech / Writer. How, if they know that there is an outstanding issue with the breaks on this model, can they not listen to the customer "woman" when she states there is a break problem? There was also a very distinctive noise when putting the car in gear. I recorded the noise because I was concerned it would not reproduce when I brought it in (intermittent) - no one was interested in hearing it! Now, 6 weeks later, we bring in what was suppose to be just the "free" oil change. Turned into 36,000 mile check up, tire rotation, oh, transmission flush ... all sorts of BS that should have been done at regular mile check ups ... nothing recorded as to being done on the car by original owners .... so in order to have any mfg warranty work effective, we have to have it all updated to the tune of over $1000!! My husband got them to go half on it, their contention was, we purchased it as is and should be responsible for it ..... Not sure where I will take for warranty issues in the future - Apple Valley Ford is even worse, if you can imagine that! More

This is the second Edge that I have purchased from this dealership in the last 3 years. My first experience was very positive so going back a second time was a "no brainer". Dan Bell approached me as I w dealership in the last 3 years. My first experience was very positive so going back a second time was a "no brainer". Dan Bell approached me as I was looking at models on the show room floor. He was helpful and courteous and not pushy, which is a big plus for me. Once I picked out the Edge I wanted and they took my old Edge for a spin, there was a small amount of negociation before I was given what I fet was a good price for my old Edge and a good price for the new Edge. The young lady that worked with me on the paperwork was very professional and helpful. Meghan Farley sat in my new Edge with me and went over the Sync functions and all the electronics. She synced my phone to the car and was overall very informative and patient with me as I am not a "techy" person. I realy appreciated this help. All aspects of my buying experience were very positive. More

Was not going to buy today but the car was so beautiful and the experience so friendly and respectful, I couldn't resist. Dan Bell was the right mix of professional and home grown and he did not play game and the experience so friendly and respectful, I couldn't resist. Dan Bell was the right mix of professional and home grown and he did not play games. I love the whole deal and the car. The sales and the other people I dealt with were hard workers and wanted me to have a great experience... and I did. Thank You Judi Gordon More

I was extremely happy with the sales staff at Inver Grove Ford Lincoln. I was first impressed by the on-line experience; very easy to navigate and immediately showcased a used vehicle I had been researching Ford Lincoln. I was first impressed by the on-line experience; very easy to navigate and immediately showcased a used vehicle I had been researching - with a very competitive price. I was given Matt as my contact. He followed up immediately, invited me to come in without an appointment, and stayed engaged with me for 5 hours while I checked out the quality of the vehicle, did a test drive, reviewed financing, and he even accompanied me to the gas station where he paid for the first tank of gas. He was personable and genuine. I believe he also advocated to get the best deal for me based on my budget and my other needs. I was feeling a lot of anxiety going into this experience but, by the time I left, I felt great about my purchase and my partnership with this dealer. I will use them again for my future vehicle maintenance and purchasing needs. More

Worst service ever!!!! Ripped off dealership. I took my Navigator for repair. After 4 days, they said they don't know what the problem really is but called Ford hotline and they said that the junction box Navigator for repair. After 4 days, they said they don't know what the problem really is but called Ford hotline and they said that the junction box needed to be replaced. It cost over $1K. I said fine but what if this issue is not the box, do i get charged for the box? They said yes because it's what Ford hotline recommended. I told them that I was not gonna pay for something that did not need repairs. That's their job to know about the cars since they made it. Imagine a doctor calling for a care line to ask recommendations! How stupid that sounds! So I called Lincoln White Bear for a second opinion. This dealership told me that they don't charge for unnecessary replacement! They say that what Ford Inver Grove is doing is wrong!. So I decided to call AAA to tow my car to Lincoln White Bear. Once I got to Inver Grove Ford, the service technician asked me if I wanted them to keep repairing and they won't charge me for the box if it is not faulty. I asked him why he changed his mind and saying something else now. He gave me some stupid reasons. FYI, I still have his emails about this crap. So I told him that I had enough of their bad service/dishonesty and wanted my car out of the shop. I ended up paying $250 for diagnosis and restocking fee for the junction box. I forgot to mention that they took 3 hours to write me an invoice for the diagnosis work. This prevented me from having AAA towing my car earlier. Also when I was talking on the phone with AAA in the cashier lounge, I saw a client coming in and argue with of the Ford employees. The client was yelling and showing his disappointment with the service of this shop. So I guess I am not the only one complaining about it. I don't mind paying for the service if it is done right but trying to rip me off? That's over board. Also, the service manager knew about the problem and didn't even try to talk to me. That's how low they are! Don't ask me for name cause I know all their names and faces. I will never go back to their shop and I will make sure ALL my friends and families are aware of that! Today, you just has lost a loyal customer and many more!!!! RIP!!! More

you made an impossible situation possible. Your service and attention was impeccable. I have always had good experiebces here, but this really took the cake. Thank you! and attention was impeccable. I have always had good experiebces here, but this really took the cake. Thank you! More

Considering that when we decided to walk into the dealership not really knowing what we wanted to do, let alone what vehicle to consider, Jim was very patient with us, and took the time needed for us dealership not really knowing what we wanted to do, let alone what vehicle to consider, Jim was very patient with us, and took the time needed for us to come to a decision. Jim made the entire process easy and comfortable. This feeling continued when Jim handed us over to Jean to conclude the financial part of the deal. We were very comfortable with both of them which made the whole process very pleasant. More

I had a great experience when I recently leased an F-150 from Inver Grove Ford. I worked with multiple people on their team and received excellent customer service. I was very happy with the lease they were from Inver Grove Ford. I worked with multiple people on their team and received excellent customer service. I was very happy with the lease they were able to offer me, in addition to trading in my truck. More