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Inver Grove Ford Lincoln

Inver Grove Heights, MN

4.7
382 Reviews

4725 South Robert Trail

Inver Grove Heights, MN

55077

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Showing 382 reviews

June 15, 2017

Great ownership. Great salesman. My experience with the Saxon's has always been exemplary. Honest, fair, and willing to resolve any concerns. Myself, wife, and extended family have be More

by WB1025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Rued, Catrina Coker
Jun 19, 2017 -

Inver Grove Ford Lincoln responded

What a great review to read! Your continued patronage over the years is greatly appreciated. We are lucky to have longstanding customers like you and your family. We look forward to serving you for many more years to come.

May 06, 2017

Ford Escape I Bought a Ford Escape SE. Ed found me the vehicle with the options I wanted and everything went smoothly. Ed provided great sales support. More

by Carbuyer123
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Rutherford
May 19, 2017 -

Inver Grove Ford Lincoln responded

Thanks for taking the time to post a review! We appreciate the positive feedback about Ed and our dealership. Enjoy your new Escape!

January 31, 2017

Stay away from this dealership! This is literally the worst dealership I have ever encountered. They're nice to you when they sell you the car and then you're treated like dirt. I wa More

by ScammedByIGHFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Lisle, Jeff Lowell, Eric Lijewski, RJ Johnson
Feb 01, 2017 -

Inver Grove Ford Lincoln responded

We appreciate your candid feedback. It is discouraging to hear you left our dealership feeling this way. If you would be willing, please reach out to Brett Nelson, Director of Fixed Operations, at (651) 554-7021 so we can work with you to resolve any lingering concerns you might still have and resolve this matter to the best of our ability. We value your business and understand we can always improve so we hope to hear from you.

January 03, 2017

Rude sales people.. Never before have I walked out of a car dealership feeling like I had been a bother to the sales people... My sales rep and I could not come to a cons More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Lowell
Jan 31, 2017 -

Inver Grove Ford Lincoln responded

Thank you, Tim, for taking the time to speak with our Sales Manager and giving us the chance to restore your confidence in our dealership. Your updated star-rating on Google is sincerely appreciated. What else can we do to improve your other review star-ratings?

December 29, 2016

No Loaner or Rental Cars for Planned Service Appointments Scheduled warranty visit 2 weeks in advance with a loaner or rental vehicle. Scheduled events for day. No rental or loaner car available. No commitmen More

by F150 Limited
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Jan 18, 2017 -

Inver Grove Ford Lincoln responded

We appreciate you reaching out to us. All rental cars go through Enterprise. Unfortunately, they had no available cars to rent out to you at the time you requested. We do understand your frustration. Our Service Manager, Eric Lijewski, would like the opportunity to speak with you. Please contact him at 651-554-7047 at your earliest convenience.

October 27, 2016

Failure of processing my warranty claim, over charge, Failed to assist in warranty claim, charge over $139 to look at weatherstripping problem that was just to get an estimate, Have had Fords for over 26 More

by THOMAS J CHERNEY
Price
Recommend Dealer
No
Employees Worked With
n/a
Nov 26, 2016 -

THOMAS J CHERNEY responded

Once they realized the mistake , more than happy to rectify, they do understand customer service and they did address the mistake and failure to take the time to get it right and good communication, completely satisfied by their response to the problem encountered

Nov 30, 2016 -

Inver Grove Ford Lincoln responded

Thomas, thanks for taking the time to update your review. We take our customer reviews seriously and your satisfaction is very important to us. We are glad we could follow up with you and make things right. Thank you.

December 19, 2015

First Class service Scott is a no pressure, respectful and appreciative salesman. I spent nearly six hours at the dealer and Scott was upbeat and helpful all the way to t More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Warner
Dec 23, 2015 -

Inver Grove Ford Lincoln responded

Thanks for sharing Kevin! We are glad Scott could help make your experience so great. Thanks for choosing to do business with Inver Grove Ford Lincoln and we look forward to seeing you back!

January 29, 2015

Used Vehicle purchase I recently purchased a used F150 at Inver Grove Ford. The sales person I dealt with was Scott Warner. Scott's sales approach was very refreshing. I ap More

by Moby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Warner
Jan 30, 2015 -

Inver Grove Ford Lincoln responded

What a nice review to read this morning Randy! Thank you for sharing the positive feedback. It is great to hear that you enjoyed working with Scott and our dealership. We, too, look forward to a strong, long-term relationship with you as our customer. Inver Grove Ford Lincoln will continue to be there for you and any of your future automotive needs. Thank you for your patronage and enjoy your F150!

January 14, 2015

Wonderful, comfortable, and satisfying experience! Going into this, I was very unsure of what the outcome would be and just precisely what I was looking for. Upon meeting with Jason Krogerson he was v More

by Jsween
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Setnu Jenkins, Jason Krogerson
Jan 16, 2015 -

Inver Grove Ford Lincoln responded

Thanks for the 5 STAR review! We are happy to hear that you had a pleasant experience working with Jason at our dealership. Inver Grove Ford Lincoln always strives to make sure our customers understand their options and have answers to their questions so this was a nice review to read. Thanks for taking the time to share and we appreciate your choice to do business with us!

January 11, 2015

Jason Krogerson is our future go to guy! I purchased a Ford Edge with Jason Krogerson. He was not only super knowledgeable but was very professional which helped us make the best decision for More

by Shelby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Krogerson
Jan 16, 2015 -

Inver Grove Ford Lincoln responded

Thanks for sharing your positive experience at Inver Grove Ford Lincoln. It is great to know that Jason was able to help you and your family with the purchase of your new vehicle. We appreciate you sharing with us! We look forward to assisting you with any of your future automotive needs. Until then, enjoy your Ford Edge!

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