Inver Grove Ford Lincoln

Honest service I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they appreciated that I came in. We also have had our oil changed on our cars and it is always fast, polite and HONEST. They never try to oversell and have actually recommended that items we thought we needed were not necessary. Very professional! More

Service Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. More

Poor quality I have found this dealership to be unreliable for service, and routine maintenance each visit is time consuming hassle, you are treated like a problem I have found this dealership to be unreliable for service, and routine maintenance each visit is time consuming hassle, you are treated like a problem not a customer! More

Excellent service everytime I bring my car in! The staff gets to know repeat customers well. Efficient and friendly. Id recommend Inver Grove Ford Lincoln to anyone. everytime I bring my car in! The staff gets to know repeat customers well. Efficient and friendly. Id recommend Inver Grove Ford Lincoln to anyone. More

Over 2 day break job I think the title says it all. 2 day break job. Gave on a Monday morning and at 1 on Wednesday I am still waiting. I think the title says it all. 2 day break job. Gave on a Monday morning and at 1 on Wednesday I am still waiting. More

9 days for repair. Never returned one phone call. We have two Fords and have used this dealer for the last time. Their lack of responsiveness is systemic. Their service is the worst I have seen in my We have two Fords and have used this dealer for the last time. Their lack of responsiveness is systemic. Their service is the worst I have seen in my life. Our last experience was beyond the pale. We literally drove there twice to get updates as they wouldn't return phone calls. BOTH times they said our service representative was off and they didn't have paperwork. You cant make this up. While we were waiting, two other people came in with the complaints about lack of responsiveness. Not one person we talked to apologized. In fact they acted like we were the problem. Our representative went on vacation and left NO paperwork. Shame on them all! Had a similar experience with the most repairs on our other Ford. NEVER use them for service. More

Horrible customer service Vehicle was in for service for 9 working days. In that time, I received 1 phone call to update me on the status - all other contact was initiated by m Vehicle was in for service for 9 working days. In that time, I received 1 phone call to update me on the status - all other contact was initiated by me. Multiple messages went unanswered - no urgency to keep me informed. Once I did reach them today, I was told they would need my vehicle over the weekend. Unacceptable. More

Times have changed When I purchased my 2013 Focus everything was fantastic! We were totally satisfied with the buying process. However, I would no longer deal with Inver When I purchased my 2013 Focus everything was fantastic! We were totally satisfied with the buying process. However, I would no longer deal with Inver Grove Ford. First, when I was shopping for an 2016 Explorer, they tried playing pricing games- the salesperson even straight up lied to me! I got a great deal on the truck I wanted at Superior Ford. Then we were having trouble with the Focus power windows not working intermittently. Since the car was still under warranty, they couldn't find anything wrong. One month after warranty expires the windows won't work at all. Service department told me "Too Bad", we won't honor it as a warranty claim. This is why I just purchased a 2017 Honda😡 More

Bought my second car from Joe Christy. I can't believe how easy everything went! This is the second car I bought from Joe. The first was 3 years ago and he remembered me! He was so helpful I can't believe how easy everything went! This is the second car I bought from Joe. The first was 3 years ago and he remembered me! He was so helpful and made everything so easy. All people I encountered were professional, pleasant and helpful. More