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Inver Grove Ford Lincoln
Inver Grove Heights, MN
390 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Purchase Time
Finance Experience
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Service Time
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Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 390 reviews
July 05, 2020
Ford has completly lost all of my trust. My family has Ford has completly lost all of my trust. My family has been coming here for 15 years and never thought they would do this to us. A few days ago Ford has completly lost all of my trust. My family has been coming here for 15 years and never thought they would do this to us. A few days ago I brought my vehicle in for an oil change (like I do every 3 months or couple thousand miles). Well later on that day after they do that, my truck is smoking and leaking, mind you it was NOT doing this before I brought it in to them. It became unsafe to drive, had I known I wouldve never drove it down to Kasson where I got stranded. I call them and Nick says to me theres nothing they can do because I'm too far, and then they tell me it's always had a history of leaking which is news to me. If it was leaking why did no one bother to tell me this the multiple times that I have been here?? I obviously would have never have driven it had I known. Not only that but I always ask to make sure if anything needs to be worked on or checked out, not only did they fail to inform that something was wrong, they blatantly lied to my face and told me everything looked good before I left that day. It never leaked or smoked until AFTER they did the oil changed so I know they did something. I'm just absolutely embarrassed for Ford and just appalled that this has happened at a dealership like this. More
by Dreya
Employees Worked With
Nick
June 22, 2020
Awesome service!! Got exactly what we needed, and everyone was so kind and helpful. Our sales rep. Was Jim Jessen and finance lady was Sarah, they were incredible!! Thank you so much for all your wor everyone was so kind and helpful. Our sales rep. Was Jim Jessen and finance lady was Sarah, they were incredible!! Thank you so much for all your work helping our family get exactly what we needed in our price range and our family size!! More
by JessicaR2
Employees Worked With
Sarah , Jim Jessen
May 13, 2020
Great experience What a pleasure working with Ben Saxon.. Found exactly what I was looking for. Nice guy. Easy to work with.. Will definitely recommend this dealer What a pleasure working with Ben Saxon.. Found exactly what I was looking for. Nice guy. Easy to work with.. Will definitely recommend this dealership. More
by jimbonstute
Employees Worked With
Ben Saxon
November 11, 2019
Called them to have my heater fan fixed. They said they couldn’t get it in for a week and a 1/2. I asked why so long. The guy responded, “backed up for the holidays”. There were no Holidays, it’s Nov 11!!! couldn’t get it in for a week and a 1/2. I asked why so long. The guy responded, “backed up for the holidays”. There were no Holidays, it’s Nov 11!!! I told him that and he hung up on me!!!😳 More
by Ffmedic34
Employees Worked With
Don’t know, he didn’t say!
September 26, 2019
Awful place I bought a vehicle at this dealership. A brand new Ford Mustang. I realized that it had these small wheels on it, and I wanted to change them for the I bought a vehicle at this dealership. A brand new Ford Mustang. I realized that it had these small wheels on it, and I wanted to change them for the bigger ones most vehicle of this kind come with. Because I was one day over the 3 day exchange limit, They played a game of gotcha with me and refused to help me, even though I only had 60 miles on the vehicle, and bought it on September 20th and contacted them on the 25th, with a Sunday as a non business day. Awful and would never do business with them . I am not happy with the vehicle the way it is and they don't give a s-----t about it. Awful service, and very nasty to deal with especially their sales manager, Tom Lisle, who taunted me in the phone call I had with him . What a nasty individual. More
by TonyD
Employees Worked With
Tom Lisle, Catrina Coker
July 05, 2019
purchased used vehicle Excellent staff addressed issue I brought up. Did everything needed to fix small issue. Would do business again with Inver Grove Ford-Lincoln deale Excellent staff addressed issue I brought up. Did everything needed to fix small issue. Would do business again with Inver Grove Ford-Lincoln dealership. ty More
by care
Employees Worked With
Joe Christy
June 08, 2019
Poor service Made an appointment for power steering problem on Friday, no appointment available till Tuesday 9:15 AM, car delivered midday Monday, Tuesday 11:4 Made an appointment for power steering problem on Friday, no appointment available till Tuesday 9:15 AM, car delivered midday Monday, Tuesday 11:45 AM I called to see where progress was, told not being serviced yet two cars in front of mine, 4:30 I was called and told parts needed be there in two days, ordered rear brakes to be done, parts came in Thursday. 11:30 Friday they started steering problem (4 hr job) car would be done about 4:30. Then had brake job to do. Evidently no time between Tuesday and Friday to do the brakes. Got car at 6:25 Friday afternoon. So between Tuesday appointment, they didn't make, and Friday finish time not made very very disappointed in service. First and last time I ever have taken my car to a dealer, never will again. More
by Very dissatisfied
Employees Worked With
Ryan
May 24, 2019
Service I own a 2017 Lincoln MKc, Came in for a service issue yesterday, May 23rd, which was quickly resolved. I want to thank both Eric Lijewski and Mark I own a 2017 Lincoln MKc, Came in for a service issue yesterday, May 23rd, which was quickly resolved. I want to thank both Eric Lijewski and Mark Letizio for their quick and professional response. Your team was very supportive and as a customer appreciate this!! Txs.. Tony More
by Tony
Employees Worked With
Mark Letizio, Eric Lijewski
July 06, 2018
Honest service I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they appreciated that I came in. We also have had our oil changed on our cars and it is always fast, polite and HONEST. They never try to oversell and have actually recommended that items we thought we needed were not necessary. Very professional! More
by Tim O
Employees Worked With
Ben Saxon
June 13, 2018
Service Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. Very poor customer service. For a 3 hr job it took 7 days. Phone calls go unanswered for hours. Extra charges put on repair without authorization. More
by jenjen
Employees Worked With
Joe in service
