Inver Grove Ford Lincoln | Page 14

We had a great experience at Inver Grove. Our sales with Tim Corcoran was excellent. He answered all our questions, knew what we could afford and showed us a number of vehicles. We will always ask for Tim. Tim Corcoran was excellent. He answered all our questions, knew what we could afford and showed us a number of vehicles. We will always ask for Tim. We have gone to Inver Grove for few years. More

I’ve had a few encounters with car troubles and called Inver Grove Ford because it’s very close to my work. From day one the customer service and service department was awesome! They Fit me in to their b Inver Grove Ford because it’s very close to my work. From day one the customer service and service department was awesome! They Fit me in to their busy schedules, treated me with much respect and made my concern; their concern. They are very fast, efficient and know they get the job done right. As for my buying experience at Inver Grove Ford Lincoln It was phenomenal! I made an appointment with a sales representative because they were having a buyback promotion. I knew what vehicle I wanted, the terms I wanted, the monthly payment I wanted. The vehicles that I was looking for were not available so my sales representative did some figures on a couple similar SUV’s but the figures were just a little too high for me from there I was going to end my visit And contact me when they get more vehicles in. At the last minute my sales representative asked me to look at a vehicle that might interest me, I said sure why not. Needless to say I did not expect to drive home in a Lincoln MKX that day! So I want to give a BIG SHOUT OUT to JIM JESSEN for making this happen. He was knowledgeable about the vehicle, He knew exactly what I wanted in a vehicle and he wasn’t pushy just to get a sale. He truly is a great sale Consultant! I highly recommend Jim Jennsen! I was very thrilled with my experience at Inver Grove Ford Lincoln and I’ve already started spreading the word to my friends family and coworkers. I also want to thank Pat M for the Continuing phone calls and text messages for my reminders to see Jim, Sarah in finance For her quick and efficient finance paperwork to get this deal for me,also Matt & Mike In the service department for Reassuring that our cars are safe when we leave their lot. Everyone at the dealership was very friendly and helpful. I will continue doing my business with Inver Grove Ford in Lincoln. phenomenal! I made an appointment with a sales representative because they were having a buyback promotion. I knew what vehicle I wanted, the terms I wanted, the monthly payment I wanted. The vehicles that I was looking for were not available so my sales representative did some figures on a couple similar SUV’s but the figures were just a little too high for me from there I was going to end my visit And contact me when they get more vehicles in. At the last minute my sales representative asked me to look at a vehicle that might interest me, I said sure why not. Needless to say I did not expect to drive home in a Lincoln MKX that day! So I want to give a BIG SHOUT OUT to JIM JESSEN for making this happen. He was knowledgeable about the vehicle, He knew exactly what I wanted in a vehicle and he wasn’t pushy just to get a sale. He truly is a great sale Consultant! I highly recommend Jim Jennsen! I was very thrilled with my experience at Inver Grove Ford Lincoln and I’ve already started spreading the word to my friends family and coworkers. I also want to thank Pat M for the Continuing phone calls and text messages for my reminders to see Jim, Sarah in finance For her quick and efficient finance paperwork to get this deal for me,also Matt & Mike In the service department for Reassuring that our cars are safe when we leave their lot. Everyone at the dealership was very friendly and helpful. I will continue doing my business with Inver Grove Ford in Lincoln. phenomenal! I made an appointment with a sales representative because they were having a buyback promotion. I knew what vehicle I wanted, the terms I wanted, the monthly payment I wanted. The vehicles that I was looking for were not available so my sales representative did some figures on a couple similar SUV’s but the figures were just a little too high for me from there I was going to end my visit And contact me when they get more vehicles in. At the last minute my sales representative asked me to look at a vehicle that might interest me, I said sure why not. Needless to say I did not expect to drive home in a Lincoln MKX that day! So I want to give a BIG SHOUT OUT to JIM JESSEN for making this happen. He was knowledgeable about the vehicle, He knew exactly what I wanted in a vehicle and he wasn’t pushy just to get a sale. He truly is a great sale Consultant! I highly recommend Jim Jennsen! I was very thrilled with my experience at Inver Grove Ford Lincoln and I’ve already started spreading the word to my friends family and coworkers. I also want to thank Pat M for the Continuing phone calls and text messages for my reminders to see Jim, Sarah in finance For her quick and efficient finance paperwork to get this deal for me,also Matt & Mike In the service department for Reassuring that our cars are safe when we leave their lot. Everyone at the dealership was very friendly and helpful. I will continue doing my business with Inver Grove Ford in Lincoln. More

Had a great experience at Inver Grove Ford last week trading in my vehicle and purchasing a new one. Jim Jessen in Sales was SO easy to work with. He listened, was efficient and had a very relaxed energ trading in my vehicle and purchasing a new one. Jim Jessen in Sales was SO easy to work with. He listened, was efficient and had a very relaxed energy. I dont know what incentive he earned by selling me the car on the sales floor but its working well for us so far. Ive received multiple random compliments about my new car! Thanks also to Catrina in Finance for her work & efficiency. A shout out to the super sweet little lady at the front counter...a gem. I would recommend this dealership More

Our salesman, Jim Rued was excellent ! His experience and knowledge made the purchasing experience go very smoothly. Jim is personable and a pleasure to work with. and knowledge made the purchasing experience go very smoothly. Jim is personable and a pleasure to work with. More

Jim!! He is the best He make the process really smooth. He went above and beyond to help us as much as possible.. Great service!!!! He went above and beyond to help us as much as possible.. Great service!!!! More

Braden was wonderful and extremely patient with us. We were looking for a specific make and model of car and NOT the easiest customers to deal with and he handled it perfectly. We ended up buying new inst were looking for a specific make and model of car and NOT the easiest customers to deal with and he handled it perfectly. We ended up buying new instead of used and we would do it again especially if Braden was the salesman. He took the time to help with syncing the phone to the car and showed me other little tricks I never would have known about with the patience of a saint. KUDOS to Braden!!!! More

My experience with the salesman Jim Rude was amazing. He has the best customer service demeanor. Attentive, understanding and a great personality. Very attentive to my needs and explain features in my SUV w has the best customer service demeanor. Attentive, understanding and a great personality. Very attentive to my needs and explain features in my SUV where I had no questions. I recommend Jim for his outstanding care. More

I want to share an experience that I had with this dealership. We own a 2017 Ford Explorer and purchased an extended warranty from this dealership. A week ago, we brought the car in because dealership. We own a 2017 Ford Explorer and purchased an extended warranty from this dealership. A week ago, we brought the car in because it was struggling to start right away. Since we also needed to get an oil change, some recalls looked at, and have a seat heater fixed, we made plans to leave the car all day. I dropped the car off at 8:30 AM. Upon drop off, they determined that the battery terminal was corroded. They said they would clean and test the battery for $55. I also got talked into a 60K service as it was overdue for about $800. By about 5PM, we were calling the service department trying to see if we could pick up the car but they clearly weren't finished. They claimed that the 60K mile service was done, and that the battery had been cleaned and tested out fine. They were "working on" one of the recalls but didn't get to the other one. They also needed to order parts for the seat, so that couldn't be done until another day. We told them that we'd pick up the car right away and handle the other recall when the parts for the seat came in. When we came to get the car, it was parked outside, and they mentioned that it was almost completely out of gas. That was odd, since we didn't even think we were low. Upon further investigation, the car wouldn't start at all! When they opened the hood, the battery was still corroded over. Clearly, they lied about cleaning and testing the battery. Worse than that, cleaning and testing the battery was ALSO included in the 60K mile service. They scrambled some people together and determined that the battery was completely DEAD! At that point, they got someone to replace the battery so my wife could leave. When the parts came in for the seat, we made another appointment. Upon booking that appointment, we were offered a rental (loaner) car so that we didn't have to spend another entire day waiting for them to finish. When I showed up to drop the car, no rental cars were available, and the service advisor acted like there was nothing he could do. When I reminded him about the terrible service we got last time, and that his manager had promised us a rental, he gave in. When the work was completed, I got a call and was told we'd be charged the full amount for the 60K mile service, which I have a hard time believing was done. When I told him that I didn't trust that the 60K mile service was done, his response was: "Well it was, and YOU are paying for it!" I am now waiting for a call back from the manager. If you are interested in getting ripped off and completely disrespected as a customer, by all means spend your money at Inver Grove Ford. Fortunately, there are much better options. More

Bought a 2013 edge used from I.G. Ford, it was stolen and totalled out. So I went back and received the best service from Ben Saxon. I told him what I was looking for, he got me the exact vehicle I wanted, f totalled out. So I went back and received the best service from Ben Saxon. I told him what I was looking for, he got me the exact vehicle I wanted, financing, service was excellent love my new edge! More

So we went into Ford yesterday to buy a truck we worked So we went into Ford yesterday to buy a truck we worked with Art Hancock who was very knowledgeable and we totally appreciated everything he did for So we went into Ford yesterday to buy a truck we worked with Art Hancock who was very knowledgeable and we totally appreciated everything he did for us and Tammy Emich oh my gosh you work miracles thank you for both for everything you did for us oh my overall opinion is a 10 More