Inver Grove Ford Lincoln

We had a great experience at Inver Grove Ford Lincoln when buying an Explorer this week. Kevin Melchior did a wonderful job listening to what we wanted in a vehicle and made sure we were satisfied with o when buying an Explorer this week. Kevin Melchior did a wonderful job listening to what we wanted in a vehicle and made sure we were satisfied with our choice. Others were helpful and friendly as well including Sara. The Explorer was ready as planned and Kevin took the time to explain the vehicle options. Thank you for your time we are very happy with our new Explorer. More

jeff and sara did a wounderful job, they meet all my needs , and got me the best financing, thank you needs , and got me the best financing, thank you More

Our sales representative was wonderful. She was very knowledgeable and help with questions about the vehicle. The sales manager was very straightforward and we didn't spend a day on foolin She was very knowledgeable and help with questions about the vehicle. The sales manager was very straightforward and we didn't spend a day on fooling around with price negotiation. Overall the purchase was a good experience for us More

Jeff Lowell and Ed Rutherford was incredible to work with. Honest, let me know upfront that if I purchased a Ford Maverick truck that it was going to be a long wait to take delivery due to the backlog with. Honest, let me know upfront that if I purchased a Ford Maverick truck that it was going to be a long wait to take delivery due to the backlog of orders and the microchip shortage. Helpful in looking at options. After placing my order, Ed constantly updated me on the progress of the build and shipment of my truck. Best vehicle purchase in my 46 years of owning a vehicle. Thank you Ed! More

I was very pleased with the purchase of my Ford Escape Hybrid. The amount of time I spent with Max and Catrina was less time than I expected. Max went over the features of the car. It was very helpful. I Hybrid. The amount of time I spent with Max and Catrina was less time than I expected. Max went over the features of the car. It was very helpful. I will be coming back to Inver Grove Ford for service. More

I would give zero stars. From 3/30/22 to 4/20/22, my truck sat at Inver Grove Ford to be repaired, and I was charged $788 for them to NOT repair my truck. I ended up bringin From 3/30/22 to 4/20/22, my truck sat at Inver Grove Ford to be repaired, and I was charged $788 for them to NOT repair my truck. I ended up bringing my truck to Hudson Ford and they repaired my truck properly, costing me another $900. I was in constant contact with management at Inver Grove. Tim Sundberg said they did nothing wrong and the work was fine, Eric refused to offer any assistance, and owner Mike Saxon just stopped responding to me. Inver Hills Ford sat on my truck for weeks, ignored what I told them, didn't properly address the computer issue, which was due to them not fixing the tire sensor monitor before programming my computer, instead they told me I needed a new computer. They lied about the service they did complete, by saying my truck was done, but when I went to pick it up, I started it and my dash lit up. If they checked everything like they said they did, they too would have seen that dash an would have fixed those issues before they called me to say it was done. Management did nothing about my dispute and told me to basically kick rocks after their incompetent work. The story: My truck was stolen in March of 2022. I filed a claim with insurance and sent insurance my keys. Police found my truck 2 weeks later, and insurance towed it to Inver Grove Ford to get checked out. Since we no longer had the keys, I informed Ford not to lock the truck, since it would not be able to be opened and the alarm system would continue to go off. I told Ford I would get them the keys and again to not lock the vehicle. IG Ford did not listen, and locked the truck, setting off the alarm system, and they were unable to open the truck. They called and informed me of this, and I told them they could not do anything else until they got the keys for the truck. IG Ford then made a key for the truck, programmed it, and tried to use it, but they could not get the alarm system to stop still, due to not having the original key. Ford told me I needed a new computer. I bought a new computer for $293 and gave it to Ford to install. They stated they programmed the computer and the truck was now fixed. However, when I went to pick up my truck, the dome light was flashing, the radio did not work, the tire sensor monitor light was on. IG Ford said they would look at the truck again, and then told me the computer I bought was bad. I did my own research by calling around to other dealerships and found out that the tire sensor monitor had to be off before the computer can be programmed. I talked to the owner, Mike Saxon at Ford, Tim Sundberg, who denied doing anything wrong, even though the dispute showed they did, Mike refused to call me back, and Eric refused to help. I told him the issue of needing to replace the tire sensor monitor, and how his people were not properly fixing with the truck. I was told they would not fix the tire sensor monitor because that wasn't the problem; he said the problem was that I needed a new computer. I had no choice to pay the bill for faulty service, for they would not give me back my truck otherwise so I could bring it somewhere else for service. I took it to another Ford dealership in Hudson, WI and explained the situation. They agreed that the tire sensors needed to be replaced in order to properly program my computer, which was the job to be done in the first place at the first Ford dealership. I paid another $906.51 for Hudson Ford to fix my truck properly, after paying Inver Grove Ford $788.01 to not fix my truck, cause further damage, and buy a new computer when my original one was fine. I did NOT need a new computer, and, in fact my original computer was not faulty, after Inver Grove Ford told me it was. Hudson Ford fixed my truck. More

I worked with Catrina in financing for my vehicle and she was exceptional! She is super friendly and knowledgeable. It was great working with her. was exceptional! She is super friendly and knowledgeable. It was great working with her. More

We worked with Kevin Melchior on our Bronco Sport purchase. He was fantastic and very thorough. The team was great to work with and Sarah in Finance was amazing.. All in all what an amazing experi purchase. He was fantastic and very thorough. The team was great to work with and Sarah in Finance was amazing.. All in all what an amazing experience. More

Pleasant to deal with, friendly and helpful and very customer focused. They answered all my questions and even answered more questions after I owned the truck for a few weeks! customer focused. They answered all my questions and even answered more questions after I owned the truck for a few weeks! More

My experience with Inver Grove Ford was excellent, they were very helpful throughout the process. were very helpful throughout the process. More