Interstate Ford - Service Center

Desperate We were traveling from Arizona with our 87 year old motherinlaw, our daughter and granddaughter when we started smelling burnt oil. When my husband ch We were traveling from Arizona with our 87 year old motherinlaw, our daughter and granddaughter when we started smelling burnt oil. When my husband checked he noticed the rear bearings were bad and ready to break so we pulled right in Interstate ford dealership and when we told adrien medina the service adviser about it he immediately came out and checked the car out. At first he said they were booked and couldn't get us in till Monday, but when I explained how I wanted to be home by a certain date he rearranged his schedule with other customers and took us right in. He even traveled a hour and a half to pick up an axle for our car. I can't thank him and his mechanics for everything they did for us. They went beyond what they had to to help us. Again I owe them a world of thanks and they were the most helpful staff that I have ever met. Thanks again, The McCasland Family. More

Safety harness replacement The recalled safety harness on our new Mustang was replaced quickly and smoothly and seems to work well. The process was almost seamless. Good job! The recalled safety harness on our new Mustang was replaced quickly and smoothly and seems to work well. The process was almost seamless. Good job! More

40,000 mile service Jeff took great care of myself and my vehicle. He provided a courtesy ride quickly and had my truck service completed in a very reasonable amount of t Jeff took great care of myself and my vehicle. He provided a courtesy ride quickly and had my truck service completed in a very reasonable amount of time. Jeff was very professional and personable. More

Oil Change I received a coupon for an oil change at the dealership and scheduled to have one done. When I arrived the lady working service, summer, checked us in I received a coupon for an oil change at the dealership and scheduled to have one done. When I arrived the lady working service, summer, checked us in and then I said I had the coupon and was not sure if she needed it then or at time of payment. She then said "we don't need your coupon, thats just the cost of the oil change" in a very condescending tone. It was very uncomfortable and made me rethink bringing my car back. Walking into a dealership as a female is a very itimidating anyway but to have rude service makes it worse. I was very thankful for my payment service , Jeff I believe was his name, was very nice and reviewed my info and made the experience much better. More

Got it done Very responsive with immediate action. He listens, looks, checks, and I'd lightening fast! Thanks Adrian for re-turbo-Ing my new F150. It is running a Very responsive with immediate action. He listens, looks, checks, and I'd lightening fast! Thanks Adrian for re-turbo-Ing my new F150. It is running as it should so far! On tank 2 and around 17 mpg. More

Great service I was greeted promptly even though the service department was very busy. They got my car in right away and serviced as promised. Thank you I was greeted promptly even though the service department was very busy. They got my car in right away and serviced as promised. Thank you More

Bailed me out! Found myself with engine problems while traveling from Grand Lake through RMNP on our way to Denver. Being from out of state, I had no idea where to s Found myself with engine problems while traveling from Grand Lake through RMNP on our way to Denver. Being from out of state, I had no idea where to seek help on a Saturday afternoon. Searched dealerships in the area & luckily found Interstate with their service department staffed! They got me in during a busy day, recognizing my dilemma and few options. Jeffrey Duvall quickly diagnosed an ignition coil problem and had us fixed and out of there in record time. Plus it cost less than initially estimated. Made the 12 hour drive home a few days later perfectly. Excellent service, customer focused and greatly appreciated! Thank you again Jeffrey. More

Help on the road with my Ford Focus While traveling in Central Colorado the Transmission overheating light came on and I had to pull over and wait 10 Minutes for it to cool off. The tran While traveling in Central Colorado the Transmission overheating light came on and I had to pull over and wait 10 Minutes for it to cool off. The transmission was not running very smooth so I opted to go to the nearest Ford Dealer I could find. Luckily I picked Interstate Ford. I have never received better service than I did from their Service Department. Both men at the desk went out of their way to handle the situation. They explained exactly what they were doing and actually re-programmed my car. It has run fine ever since my visit to Interstate Ford. The individual that was with me made the comment, "They took such good care of you it made me want to come here to buy my next car. (He lives in Utah) Thanks for immediately taking care of my problem and thanks for the great service. More

Honesty, integrity, they go above and beyond excellent! Adrian Medina is my hero! For 9yrs this has been my service provider. I TRUST them to do work, without taking advantage. Theirs for life! Adrian Medina is my hero! For 9yrs this has been my service provider. I TRUST them to do work, without taking advantage. Theirs for life! More

Wow!! What a GREAT SERVICE DEPT Ken,Jeff,Adrian -Thank You so much for outstanding service on all of my vehicles. I have been doing business with Interstate Ford for 10 Years & will Ken,Jeff,Adrian -Thank You so much for outstanding service on all of my vehicles. I have been doing business with Interstate Ford for 10 Years & will continue because of you guys & the crew. Thanks Again Rich More