Interstate Ford - Service Center

I’m extremely dissatisfied with the service at Interstate Ford. I picked up my truck two weeks after dropping it off, only to be told the issues were resolved, but I’m still experiencing the same problems. T Ford. I picked up my truck two weeks after dropping it off, only to be told the issues were resolved, but I’m still experiencing the same problems. The service advisor isn’t understanding my frustration or making any effort to relate to what I’m going through. He should be putting himself in my shoes. When I bought the truck, I was assured it could be serviced anywhere, but SiltherHar rejected my service request. It feels like Interstate Ford is upset with me for the issues I’m facing and is unwilling to deal with them. More

We recently had our Bronco in for service. We worked with Jenna Varela. She is always helpful to make sure the work is done on time. The techs do a great job as well! We worked with Jenna Varela. She is always helpful to make sure the work is done on time. The techs do a great job as well! More

They went above and beyond for me. Thank you so much for everything! Very happy customer! Thank you so much for everything! Very happy customer! More

always friendly, very knowledgeable, and took care of everything quickly. will be back for further services. everything quickly. will be back for further services. More

Always great, they go the extra effort to make sure I am taken care of quickly and professionally. I am a Ford customer for life at this store taken care of quickly and professionally. I am a Ford customer for life at this store More

Great customer service. They are very efficient and do not keep you waiting too long. They are very efficient and do not keep you waiting too long. More

The parts department and service center depaetment are fast, reliable and kind. I appreciated how quickly they got me in and out for service and how quickly I got the part I ordered. fast, reliable and kind. I appreciated how quickly they got me in and out for service and how quickly I got the part I ordered. More

The service was great. Everything went smoothly and quickly as I waited for my vehicle to be finished. I do think your prices for an oil change and tire rotation have go Everything went smoothly and quickly as I waited for my vehicle to be finished. I do think your prices for an oil change and tire rotation have gotten excessively high. More

The first time I tried to make an appointment I asked for a loaner because they wanted my car for 2 days, they said all their loaners were out and they would put me on a wait list. After waiting a month I c a loaner because they wanted my car for 2 days, they said all their loaners were out and they would put me on a wait list. After waiting a month I called again was told again they needed the car for 2 days so I asked for a loaner again and the service manager informed me that they didn't have loaners and only supplied a shuttle up to 15 miles. I guess if you buy a car from them and you live more then 15 miles away and need a ride your SOL. Maybe they should only sell cars to people who live in a 15 mile radius so they could provide the proper service for their customers. More

Addressed the problem. The fuel line was flushed, and my engine runs better. Good job. The fuel line was flushed, and my engine runs better. Good job. More