Interstate Ford - Service Center

service pros were helpful i realized i has a 10% off coupon at home for135,000 service and didn't bring it with me ,staff shouldhave offered it and it wasn't mentioned. that i realized i has a 10% off coupon at home for135,000 service and didn't bring it with me ,staff shouldhave offered it and it wasn't mentioned. that should be automatically since i did buy the vehicle from interstate. that could of saved me 35 dollars. please let me know how i can redeem More

First Complete Service Well done, easy to work with. I walked in and was getting a free shuttle within 5 minutes. Everyone is incredibly nice at the dealership, including sa Well done, easy to work with. I walked in and was getting a free shuttle within 5 minutes. Everyone is incredibly nice at the dealership, including sales/finance. More

Over the top service. I brought my F-350 in with an electronic problem. Of course I needed it back right away for a trip I had been planning for quite some time. At first I I brought my F-350 in with an electronic problem. Of course I needed it back right away for a trip I had been planning for quite some time. At first I was told the part was on back order. I told the service adviser my dilemma and he came through like a champ. I got my truck back in time to take the trip. Couldn't be happier!! More

Always perfect service. First Class organization. Super dealership. It is obvious that the hiring practices of Mr. Held are extraordinary and should provide a template for the in the automobile sales Super dealership. It is obvious that the hiring practices of Mr. Held are extraordinary and should provide a template for the in the automobile sales industry. His people make all the difference. More

4th Times a Charm Although the Sales experience was masterful, I cant say the same about the Service Department. There's too many issues to document in a brief summary Although the Sales experience was masterful, I cant say the same about the Service Department. There's too many issues to document in a brief summary without providing details of each... I would say that Jeff provided me the most he could and was extremely helpful and willing but the overall experience was not what I expected. More

Desperate We were traveling from Arizona with our 87 year old motherinlaw, our daughter and granddaughter when we started smelling burnt oil. When my husband ch We were traveling from Arizona with our 87 year old motherinlaw, our daughter and granddaughter when we started smelling burnt oil. When my husband checked he noticed the rear bearings were bad and ready to break so we pulled right in Interstate ford dealership and when we told adrien medina the service adviser about it he immediately came out and checked the car out. At first he said they were booked and couldn't get us in till Monday, but when I explained how I wanted to be home by a certain date he rearranged his schedule with other customers and took us right in. He even traveled a hour and a half to pick up an axle for our car. I can't thank him and his mechanics for everything they did for us. They went beyond what they had to to help us. Again I owe them a world of thanks and they were the most helpful staff that I have ever met. Thanks again, The McCasland Family. More

Safety harness replacement The recalled safety harness on our new Mustang was replaced quickly and smoothly and seems to work well. The process was almost seamless. Good job! The recalled safety harness on our new Mustang was replaced quickly and smoothly and seems to work well. The process was almost seamless. Good job! More

40,000 mile service Jeff took great care of myself and my vehicle. He provided a courtesy ride quickly and had my truck service completed in a very reasonable amount of t Jeff took great care of myself and my vehicle. He provided a courtesy ride quickly and had my truck service completed in a very reasonable amount of time. Jeff was very professional and personable. More

Oil Change I received a coupon for an oil change at the dealership and scheduled to have one done. When I arrived the lady working service, summer, checked us in I received a coupon for an oil change at the dealership and scheduled to have one done. When I arrived the lady working service, summer, checked us in and then I said I had the coupon and was not sure if she needed it then or at time of payment. She then said "we don't need your coupon, thats just the cost of the oil change" in a very condescending tone. It was very uncomfortable and made me rethink bringing my car back. Walking into a dealership as a female is a very itimidating anyway but to have rude service makes it worse. I was very thankful for my payment service , Jeff I believe was his name, was very nice and reviewed my info and made the experience much better. More

Got it done Very responsive with immediate action. He listens, looks, checks, and I'd lightening fast! Thanks Adrian for re-turbo-Ing my new F150. It is running a Very responsive with immediate action. He listens, looks, checks, and I'd lightening fast! Thanks Adrian for re-turbo-Ing my new F150. It is running as it should so far! On tank 2 and around 17 mpg. More