Interstate Ford - Service Center

Excellent Customer Service, The service personnel are very knowledgable., answered all my questions and were very respectful in doing so. Your dealer ship is very busy, but they The service personnel are very knowledgable., answered all my questions and were very respectful in doing so. Your dealer ship is very busy, but they always make time to help. More

lucky On I-25 I experienced an unexpected spark plug blow out. Not knowing the area I had no idea where a Ford dealer would be. A search of my Garmin GPS On I-25 I experienced an unexpected spark plug blow out. Not knowing the area I had no idea where a Ford dealer would be. A search of my Garmin GPS brought up Interstate Ford that was only 3.7 miles from me. I went straight there hoping I would make it there. I drove in the Service drive and their service advisor Adrien Medina came right out and asked me to pop the hood. He immediately told me I had a spark plug blow out. I asked him if he could repair it. Without hesitation he said yes. I was directed to the waiting room and after a short wait I was advised my car was ready to go. I felt very fortunate to have had my problem near Interstate Ford. They were great. I would recommend them to anyone. Thank you Interstate Ford. More

Excellent Service Outstanding Service! Every time I get excellent service on all my Ford vehicles. You have a very professional staff and answer any questions that I ha Outstanding Service! Every time I get excellent service on all my Ford vehicles. You have a very professional staff and answer any questions that I have. You have a great team T mihanks More

Routine service and maintenance This is the second vehicle I have purchased at this dealership with Stacia. She always seems to know just what I want and has it ready for me. Very This is the second vehicle I have purchased at this dealership with Stacia. She always seems to know just what I want and has it ready for me. Very outgoing and friendly, yet still service oriented. Jeff and Adrian always treat me with respect and see to all problems I may have in a professional, yet friendly manner. I highly recommend them. Unfortunately I am moving out of state and leaving Interstate Ford. I hope to find a dealership with such excellent employees in my new location. More

5 STAR CUSTOMER SERVICE We were on our way back from a convention, six of my coworker and I (all women in our 20's and early 30's) when the Mercedes bus that was supposed to We were on our way back from a convention, six of my coworker and I (all women in our 20's and early 30's) when the Mercedes bus that was supposed to take us the six hours from Denver to Rapid City, SD broke down. But as luck would have it, we just happened to be able to pull into a dealership right off of the interstate. And how lucky we were. Not enough people are kind without a reason anymore. But the people in the parts department made us feel more welcome than at certain high end hotels I have stayed at before. And all without a motive, since they said from the start that our bus would have to be taken to a Mercedes dealership to get fixed. They helped us find the dealership that would take our bus to get fixed later. They helped us find two rental cars (which took hours as everyplace was sold out because of tourism and a recent hail storm) and they gave 2 of my coworkers a ride to the rental car dealership. And meanwhile, they let us make ourselves at home in their parts department lobby. We charged our devices. We were offered coffee and water- even change for the vending machines. We used the restrooms. Made ourselves at home. They even changed the channel on the tv from baseball to Friends for us because they knew that we wouldn't ourselves! We were there for HOURS and they didn't make us feel like a burden at all. I am talking 5 STAR CUSTOMER SERVICE from a place that knew they werent going to make any money off of helping us. They diplayed true kindness and generosity when they didn't have to. I will forever be grateful to them. I wish I would have gotten more names, but I am hoping that they won't be upset that we forgot given the circumstances. The young man who drove my coworkers to the rental dealership was amazing. (My coworker thinks his name might have been Charlie? Apparently stress affects your memory making abilities. Lol.) The manager at the parts department was also a gem. And Daniel Holford was the only full name I remember... I wish I could thank each one who helped individually. And maybe someday we will swing back there and find someway of paying them back a little bit for all of their kindness. Thank you for all of the help, Interstate Ford! The Wicked Crew appreciates it! More

Great Service! I purchased my vehicle from Intestate Ford in 2013. Ever since I have had my car serviced there as well. Not only are they more reasonable priced then I purchased my vehicle from Intestate Ford in 2013. Ever since I have had my car serviced there as well. Not only are they more reasonable priced then my local Ford dealer, they are always on time with my appointments and if I am running tight with my schedule they push it through in a very efficient manner. I love taking my vehicle there for service! I will continue to purchase my vehicle from there. More

Oil Chsnge Everything went quickly and efficiently. It was an oil change and tire rotation. There was no waiting, my vehicle was taken at the appropriate appoint Everything went quickly and efficiently. It was an oil change and tire rotation. There was no waiting, my vehicle was taken at the appropriate appointment time. More

Vacation saved, helped my family return to Topeka Kansas On the afternoon of 7/27/16 I phoned Interstate Ford, 800 Bryan Ct, Dacono, CO 80514 and told them my family (myself, wife, 2 sons-10&12) was in Estes On the afternoon of 7/27/16 I phoned Interstate Ford, 800 Bryan Ct, Dacono, CO 80514 and told them my family (myself, wife, 2 sons-10&12) was in Estes Park on vacation from eastern Kansas and needed to return home tomorrow. I conveyed to the service department that our Mercury Mountaineer Luxury was displaying several error codes and I was worried about making it home. They told me they were booked into next week, but to bring it in early the next morning (7/28/16) and we would go from there. The service department was polite, courteous, and helpful. They looked at our car quickly, then explained options, prices, and time required. They were honest and fair. But mostly I felt that they cared about my family, their safety, and displayed genuine compassion. I am very grateful for this kind of service, Thank you. Eric Lietz More

Friendly and Accommodating Visited for a low-tire-pressure warning. The service center thoroughly checked the tires and squeezed in The Works service with very friendly service Visited for a low-tire-pressure warning. The service center thoroughly checked the tires and squeezed in The Works service with very friendly service. I originally purchased the vehicle through Q because he was friendly and non-pressuring. He continues to be friendly whenever I see him. More

First oil change. Getting ready for a road trip and needed fresh oil. I did not have an appointment but the service tech told me to bring my truck by and if I can leave Getting ready for a road trip and needed fresh oil. I did not have an appointment but the service tech told me to bring my truck by and if I can leave it, he would get the work done. I appreciate fitting me in between other scheduled work. More