Interstate Ford - Service Center

somewhat allright. took the truck in for service and numerous little issues, they told me all is normal, but keep hearing the same noises as befor I took it in. the vehi took the truck in for service and numerous little issues, they told me all is normal, but keep hearing the same noises as befor I took it in. the vehicle seems to run ok but the little noises worry me. More

Good Kharma Jeff DuVall in service went above and beyond to help me on Saturday 11/5. I was on my way to Loveland from Highlands Ranch taking my son to a competi Jeff DuVall in service went above and beyond to help me on Saturday 11/5. I was on my way to Loveland from Highlands Ranch taking my son to a competition when we got a flat tire on I-25 just south of HWY 52 exit. I was able to drive the car to the exit and thought perhaps Ford could help fix the tire quickly so we could make it on time. I went into the service and asked Jeff about it. He apologized that they would not be able to get to it for a few hours as they were very busy. He did offer to put some air in the tire to see if I could get to Discount Tires since I was in hurry. We discovered that the hole in the tire was too big and we looked for a spare-another service advisor came out to help and looked in the manual and we discovered that the tires were run-flat tires. No spare and no way to repair the tire. It would have to be replaced and they did not have that tire in stock. Knowing that I was trying to get my son to a competition on time, Jeff offered to let me have a rental car to use for the day and we could deal with my car later. I gratefully accepted. He got us back on the road in just a few minutes and my son did not miss his competition. Meanwhile my husband worked with Jeff over the phone on a solution. Jeff ended up offering to put one of the shop's old tires on my car that would work for me to get the car home. I arrived back to the dealership at 3:30pm. Jeff showed me the tire, made sure I didn't have any indicator lights on my dash regarding the tire and told me if I had any issues he would be at work for another 30 minutes and to call him. He would not take payment for the rental, the tire or his time. Why this means so much to me? I had just spent 4 weeks in Florida with my dying mother who passed away just one week prior to this. I had only been back home for a few days and not really in a position to take on added stressful situations, but I was given one. The kindness and generosity shown to me was beyond just helping me with a tire. Thank you Jeff and the rest of the staff who off-loaded an enormous amount of stress I would have had to endure. Everything worked out and we got home safely. More

Very pleasurable What we thought would be an over night stay turned into a mere 2 hours. Would definitely recommend this dealership! Adrien and Scott went over and abo What we thought would be an over night stay turned into a mere 2 hours. Would definitely recommend this dealership! Adrien and Scott went over and above helping us. We limped in with a fifth wheel, and they actually offered to move it for us in case we had to spend the night. Luckily we didn't need them to do that. It was such a great experience, thinking it was going to be an over night visit, when they started working on the truck right away. We have never had that experience before. We were able to reach our destination due to their quick and professional manner. If you give bonuses, I think those two deserve one. Thank you Adrien, and Scott! Can't thank you enough! Jim and Monica Liguari More

Tire repair. We pulled off Interstate 25 after detecting a low tire in our rental car. I drove into the service entrance to Intestate Ford and Adrien Medina came We pulled off Interstate 25 after detecting a low tire in our rental car. I drove into the service entrance to Intestate Ford and Adrien Medina came out and helped us right away. He had a service tech repair the nail hole in the tire right away and we were back on the road within about 15 minutes. No charge for the repair and they were more than helpful, especially late on a Friday afternoon. Adrien and his staff were very helpful and saved our day. Thanks for your service! More

RecaalWarrarnty Service My new 2016 Ford F-150 started running rough over the weekend throwing power train failure and service advance trac system faults. When I I turned o My new 2016 Ford F-150 started running rough over the weekend throwing power train failure and service advance trac system faults. When I I turned off the engine and restarted the vehicle the fault messages in the display cleared and the vehicle ran fine again, I contacted Jeff describing the problem and he scheduled an appointment for 8:00 the next day. The problem was quickly diagnosed as a failure of the power train/throttle control module. A recall had actually been issued by Ford related to this issue. The service department replaced the module with no questions asked and my F-150 has been running fine since. I was back on the road in approximately 90-minutes. While waiting for my vehicle, I went to the parts department and ordered step bars for my truck. They called me that afternoon and informed me that they were in and the service department could install them for me for a nominal fee. I scheduled the work for the next day and 45-minutes later I was on the road again. Thanks again to Jeff and the rest of the service department for taking care of warranty repair and step bars so quickly! More

Best Ford Dealership! Jeff went above and beyond to not only get my truck fixed but make sure it was safe going into the winter. After receiving the customer service from Jeff went above and beyond to not only get my truck fixed but make sure it was safe going into the winter. After receiving the customer service from xxxx at O'Meara Ford Northglenn it was a huge relief to end up at Interstate Ford where the employee's actually care about their customers. We have purchased several vehicles from Todd over the years he is the most knowledgeable, trustworthy, honest sales person I've ever met. He has also gone above and beyond to make sure the customer service we have received is outstanding no matter the amount of money we do or don't spend. More

Great service on my truck! They always take great care of my 2001 Ford F-150 226,000 miles and counting. I value the inspections because I don't always catch watch they can when They always take great care of my 2001 Ford F-150 226,000 miles and counting. I value the inspections because I don't always catch watch they can when serviced. And they have prevented more serious problems down the road. More

Have had my vehicles serviced there for years. Have been having my vehicles serviced here for years. Great service and friendly, knowledgeable people. Will continue to do business here for years Have been having my vehicles serviced here for years. Great service and friendly, knowledgeable people. Will continue to do business here for years to come. More

Excellent Customer Service, The service personnel are very knowledgable., answered all my questions and were very respectful in doing so. Your dealer ship is very busy, but they The service personnel are very knowledgable., answered all my questions and were very respectful in doing so. Your dealer ship is very busy, but they always make time to help. More

lucky On I-25 I experienced an unexpected spark plug blow out. Not knowing the area I had no idea where a Ford dealer would be. A search of my Garmin GPS On I-25 I experienced an unexpected spark plug blow out. Not knowing the area I had no idea where a Ford dealer would be. A search of my Garmin GPS brought up Interstate Ford that was only 3.7 miles from me. I went straight there hoping I would make it there. I drove in the Service drive and their service advisor Adrien Medina came right out and asked me to pop the hood. He immediately told me I had a spark plug blow out. I asked him if he could repair it. Without hesitation he said yes. I was directed to the waiting room and after a short wait I was advised my car was ready to go. I felt very fortunate to have had my problem near Interstate Ford. They were great. I would recommend them to anyone. Thank you Interstate Ford. More