Interstate Ford - Service Center

Excellent service The service department is the best group of guys we have ever worked with in regards to maintenance and repairs. They are courteous, professional and The service department is the best group of guys we have ever worked with in regards to maintenance and repairs. They are courteous, professional and helpful More

Excellent Service Experience The team of Josh and Adrian are always super helpful and communicate with options for me to consider and providing a personal perspective, which is gr The team of Josh and Adrian are always super helpful and communicate with options for me to consider and providing a personal perspective, which is greatly appreciated. They manage my expectations well as to what can be done within a specific time frame . I feel that customer service is their #1 priority. Thanks you both! More

Best, most professional service! Was involved in a minor collision with a deer. Filed a claim with insurance and took my vehicle to an "authorized shop", ABRA Auto Body. After two wee Was involved in a minor collision with a deer. Filed a claim with insurance and took my vehicle to an "authorized shop", ABRA Auto Body. After two weeks, ABRA finally completed the work and after receiving my vehicle, had major issues. I called Interstate Ford and spoke to Stacia Shane-Clark, who did not hesitate to speak with Josh Anderson in the service department and immediately was able to set up an appointment with the service department to fix ABRA's mistakes. Insurance was a bit difficult to work with, but when Josh finally got the authorization to do the work, from the time the parts were ordered to the time I picked up my vehicle from Interstate Ford was less than 48 hours! Josh kept me "in the loop" the whole way through and stayed true to everything he related to me. Absolutely the best, quickest and most efficient service I have ever received! More

The service dept. is awsome. I went to Dacono Ford to get a new key programed. While there I told them there was a recall on my Truck. And Brighton Ford wants $190 dollars to chec I went to Dacono Ford to get a new key programed. While there I told them there was a recall on my Truck. And Brighton Ford wants $190 dollars to check my truck. to fix the recall. Dacono Ford checked out my truck for free and the recall will be done on monday for Free. They went above and beyond to help me. More

Poor customer service I was told by someone in reception that I could get a loaner. As it turned out, none were available. I can understand this happening, but an apologeti I was told by someone in reception that I could get a loaner. As it turned out, none were available. I can understand this happening, but an apologetic and helpful attitude would have gone a long way. Instead it was, “Who told you that? I don’t have any cars!” Finally, I was told to go sit in the showroom while the service person tried to find a rental. After 30-45 minutes I went back to see what was happening and was told no rentals were available. When I commented that it would have been nice to know rather than sitting, I was told the service person had been trying to arrange the rental all that time. He only called one agency so I find it hard to believe it took that long. I felt brushed off. My daughter who was with me tried to get me to leave and just go somewhere else because of the poor level of service. In defense of the service department, they did have my vehicle serviced in record time. More

45000 mile service on 2016 Explorer Platinum Always great service and very informative staff. Josh is always greats with a smile and gives complete attention to my service needs for our 3 Ford ve Always great service and very informative staff. Josh is always greats with a smile and gives complete attention to my service needs for our 3 Ford vehicles. More

Aerien Medina is the best there can be I have a 2011 Super duty diesel truck, I have had nothing but problems with the DEF system, Brighton ford let it sit in parking lot for 6 days before I have a 2011 Super duty diesel truck, I have had nothing but problems with the DEF system, Brighton ford let it sit in parking lot for 6 days before even looking at it, after I scheduled an appt. So this time I called Omera, they could not get it in till after the new year. In desperation I called interstate and spoke to Adrien, he told me he could get it in the next day and let me know what it would take to fix. I got a call at 2:30 the next day telling me it was ready to be picked up at no charge, he said the warranty covered it. It was 2 bad sensors and he did drive it to cycle the exhaust clean. He was very understanding with my very bad attitude. I was in having to drive it to Colo Springs for Christmas, He went above and beyond to make my Christmas very special, and gained my trust back in Ford overall, Guaranteed my truck will never go anywhere else for repair as long as he is there. Thank you Ford and most of all Thank you Adrien. I wish more of the ford dealers had employees with such exceptional customer service skills and understanding issues, as Adrien has. If anyone asks, I would recommend this dealership and Adrien as a 10+ . More

Oil change I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from the dealership to confirm the issue but none of this information was checked on my appointment and I had to follow up. I received an email with a 10% coupon that never was applied even after pointing it out Plus the waiting room is by the parts department, they should watch their conversations and language. More

Best car & customer service EVER!!! I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed this mirror fixed almost immediately so, I first called a maintenance shop in network with my insurance & upon the representative explaining it would take atleast 3 weeks for my new mirror to arrive, I knew I had to look into other options & being that I drive an almost brand new Ford Escape, I figured they’d have to have an extra mirror just hanging around right?? Nope, I was wrong, but...this is where my exceptional customer service experience began...I first spoke with Rob, who not only eased my anxiety of finding a new mirror for me by the next day, but he also helped calm me down & ease my anxiety by ensuring that not only could they get the mirror for me by the next day but he also affirmed the fact that they’d be able to finish & completely fix my mirror the same day it arrived & I’d be back to driving my car within just a little over 24 hours!! But, that was only the start of my exceptional experience at Interstate...I had an appointment at 1:00 Saturday afternoon & restlessly showed up for my appointment about 30 minutes early & was not only greeted, especially politely immediately upon entering by Adrien but he also instantly assured me that Rob had already told him about my mirror & promised me it would be done before I’d even expected...PHEW, talk about a relief!! For the first time in 3 days since my accident I could breathe because I was finally confident that if it did snow then my car would Indy be as safe as it could be to drive in!! You know, and not only did Adrien ease all of my anxiety & have my car fixed in less then an hour of me arriving but he & I just chatted for quite some time about my story of rehabilitation & I truly felt like he cared about my wellbeing, not just my car’s but mine too & I think it takes a rare & special person to do so, without any hesitation at all!! From start to finish, my experience with Interstate Ford was truly truly incredible & I couldn’t recommend it more & am especially grateful to Rob & Adrien for helping me so seamlessly from start to finish!! I hope my car & I don’t have anything go wrong again that would mean cause me to go back for maintenance but if for some reason I must, then I am 100% confident that all of my needs will be met & I will leave feeling absolutely satisfied & truly cared for!! Thank you for having staff like Rob & Adrien on your team...they give a whole new meaning to creating an exceptional customer service experience!! Thank them both for me!! More

Service Department Staff in the Service Department are friendly, knowledgeable, and get the job done quickly. I trust them and will always come back! I can't wait for y Staff in the Service Department are friendly, knowledgeable, and get the job done quickly. I trust them and will always come back! I can't wait for your new building to be built. More