Interstate Ford - Service Center

I am a resident of Longmont Co. Who owns a Ford f150 and a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford show a Ford fusion. I have made Interstate Ford my dealership of chose over Longmont Ford due to the fact that on multiple occasions Interstate Ford showed me that they cared about me the customer over their profit! I had a few dealings with issues with the parts department and the service department and each time Interstate Ford stepped up and went above and beyond to resolve my issues and take care of my vehicles. Longmont Ford went as far as to tell me that I haven't spent much money with them. So I recommend to anyone in northern Colorado if your looking for an honest dealership that cares about its customers more then their profit! Go to Interstate Ford for all your auto needs. Last a special thank you to service writer Josh, service manager Jeff, all the crew in parts and even GM John. Sincerely thank you from MarinecorpsBradford. More

Needs a bigger facility and much better service effort I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very rapidly growing area of north Denver metro, including a large amount of commercial vehicle servicing. Its obvious during service visits that they are under-sized on the facility, and possibly really tough to hire & retain service techs...I get that, but that's the business you're in. Recent service experience really set me off. For my '11 Ford Edge, in July 2019 had it in for "major 60,000 mile service." Almost $900 service bill....but now the 9 year old battery is totally dead. Wouldn't the battery have been tested just 90 days ago, especially for a battery that old?! Furthermore, when I call into service to set up an appointment, the response is "...we can get you in the end of next week..." Most people can't be without their vehicle for that long....complete lack of awareness on the part of the service person (Mary Jo). Get a bigger facility (that one under construction, is that the future new Interstate Ford?) with better employees and I'll consider going back. I've always wondered with the large volume of commercial vehicle service if passenger car service gets the short end of the stick....cutting corners, etc. Think I have my answer now. More

Extremely good The people at this dealership are very concerned with their customers. I injured myself up there and every person in the dealership help me. I could n The people at this dealership are very concerned with their customers. I injured myself up there and every person in the dealership help me. I could not have been with a group of better people. More

Service department excellent I had a water pump go out of my F150 at 5 pm.It was towed to Interstate Ford at 6 pm. The next day they diagnosed the problem and had my truck repaire I had a water pump go out of my F150 at 5 pm.It was towed to Interstate Ford at 6 pm. The next day they diagnosed the problem and had my truck repaired and back on the road by 4 pm! I was without a vehicle and their service saved me having to rent a vehicle for the weekend. Thanks again! More

While traveling across county, a window washer line broke. While on a cross-country trip including the Canadian Yukon, our 2016 F-350 King Ranch Diesel did an outstanding job pulling our 28 foot Airstream Trav While on a cross-country trip including the Canadian Yukon, our 2016 F-350 King Ranch Diesel did an outstanding job pulling our 28 foot Airstream Travel Trailer. When we arrived in Sheridan, WY, our truck was due for an oil change and service. In the process, the passenger side window washing jet was broken. This damage was not discovered until Longmont, CO. Another Ford dealer was contacted and stated they could not make the repair until the following Monday, six days in the future and did not want to look at it before then to see if parts needed to be ordered. I contacted Joshua Anderson at Interstate Ford in Dacono, CO. He sent me to the Parts Department at which time the needed parts were found to be in stock. Joshua set me up with an a service appointment THAT DAY. I took our truck in and the repairs were made within an hour even though appointments were broke for the next several days. I paid for the parts and after understanding that the damage was done while at another Ford dealer, he was kind enough to provide labor at no cost (paid for parts only)!! His willingness to help an out of state traveler was admirable and most appreciated. We travel to Colorado from Massachusetts frequently to visit our daughter and her family. Clearly we will be taking our travel service needs to Interstate Ford. Everyone could not have been more helpful. Absolutely Outstanding Service. More

Josh in service Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was on my way in less than an hour. More

Service Team Josh and Dax were awesome. I called 5 dealerships and could not even get ahold of anyone. I called interstate ford and despite being completely busy, Josh and Dax were awesome. I called 5 dealerships and could not even get ahold of anyone. I called interstate ford and despite being completely busy, Josh and Dax were able to look at and help me with my car. Great job, great team. More

Service on F150 XLT My ford brake controller would not work. I got the run around from two other ford dealers in the Denver area. They said they could not work on the b My ford brake controller would not work. I got the run around from two other ford dealers in the Denver area. They said they could not work on the brake controller. The situation was explained to the service manager at Interstate Ford and he said all i needed was to have the truck programmed to accept the brake controller. He said just bring in the truck and he would do the work anytime. Jeff did program the truck right in the parking lot. It took all of 15 minutes.. He was GREAT. Knew what was wrong just by the description over the phone. And no need for an appointment. Service was great I will go to them again even though it is a longer drive. More

Great customer service Over great experience, service dept was closed when I got there to get my truck. The sales . manager completed my transaction so I could have my truck Over great experience, service dept was closed when I got there to get my truck. The sales . manager completed my transaction so I could have my truck. Very nice people and very professional as well. More

Poor appointment keeping It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my repair to be done in a timely manner. If the shop was behind, call the customer and reschedule. Waste of time. I didn't get my oil changed. Maybe I'll try grease xxxxxx More