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522 Reviews of Interstate Ford - Service Center
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March 26, 2020
I’ve been doing business with Interstate Ford for years now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service per now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service performance. If you’re looking for a reliable dealership to service your Ford vehicle, I would highly recommend Interstate Ford of Dacono. More
by Eric in Firestone
Employees Worked With
Other Employees :
Kirsti Arnold
March 06, 2020
F-350 Warranty repair Adrien listened to service request repair description. Mechanic found the problem I described to Adrien and fixed it. Fixed potential future problem Adrien listened to service request repair description. Mechanic found the problem I described to Adrien and fixed it. Fixed potential future problem, before it broke. Parts were not a dealership stock item. Adrien kept me informed of the parts and service progress with updates regarding repair progress. Test drove the vehicle after repairs and was very pleased to see the problem fixed. Thank you More
by pamend0918
Employees Worked With
January 26, 2020
Weather you are buying and or going through service, Interstate Ford makes you feel comfortable. There customer service goes above and beyond. I can not thank Stacia in sales and Adrian in service en Interstate Ford makes you feel comfortable. There customer service goes above and beyond. I can not thank Stacia in sales and Adrian in service enough. I feel who ever you work with will make you feel like you are family. Sean B. More
by Sean B.
January 13, 2020
Resolution of Windshield Issues - Service Excellent Adrian coordinated a resolution that was an easy fix and honest. Another Ford dealership had diagnosed the issue and quoted $850 to repair. Adrian's Adrian coordinated a resolution that was an easy fix and honest. Another Ford dealership had diagnosed the issue and quoted $850 to repair. Adrian's recommendation cost $0 and the glass repair shop did the work for free. Needless to say, I am now a loyal customer of Interstate Ford and will drive the extra distance for the great service. Honesty and integrity. More
by Jerry
Employees Worked With
December 30, 2019
Worst Customer Service I called the dealership at 7:30 in the morning to ask if they had time to squeeze in a alignment and i was told i could drop it off but they could not I called the dealership at 7:30 in the morning to ask if they had time to squeeze in a alignment and i was told i could drop it off but they could not guarantee it to get done that day, which was fine i didn't mind leaving it for a few days if i had too. Mary Jo was not a pleasure to speak with but i still dropped it off. When i checked in with the Adviser i did not feel very welcomed and felt like i was bothering them...about 5 hours went by and i had not heard anything so i called to see if they thought they were going to get it done so i could figure out my day and a ride home if i could not get the truck back and Mary Jo was very rude again and made sure to point out that i didn't have an appointment (which i knew this when i dropped it off but i did not want to drive the truck with new tires and the alignment being off). I picked the truck up right away and I called Loveland Ford and they are about to finish up the alignment right now as i write this review. More
by tvanproosdy123
Employees Worked With
Other Employees :
Im not sure what the Advisers name was. I think it was Rob.
December 07, 2019
Excellent service for a walk-in on a busy Saturday. I had a slow leak one tire and they did not charge me to fix it I guess because I bought the tire there two years ago have have lots of service work done t a slow leak one tire and they did not charge me to fix it I guess because I bought the tire there two years ago have have lots of service work done there. More
by Potterds
November 12, 2019
Quick Repair of my 2015 Ford Super Duty Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He w Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He was up front and honest and to me that is the most important thing a service department can do. All I ask for is the truth and there was no question that Josh followed through with that. When I picked up the truck, Mary Jo was there to answer my questions and she did that with a great attitude. She did not make me feel rushed and did a great job putting the finishing touches on a great experience. Thanks to all of you. More
by A320FTI
November 07, 2019
Frustrating Warranty Issue Dealing with a warranty recall with no available parts left me grumpy. Josh and Jeff went above and beyond to take care of the problem. Awesome custo Dealing with a warranty recall with no available parts left me grumpy. Josh and Jeff went above and beyond to take care of the problem. Awesome customer service!! More
by jsmithdacono
November 06, 2019
Great Service Department Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they a Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they are, they will always treat you great. I can't say enough good things about Jeff, Adrien, Josh and MJ. More
by JH2214
Employees Worked With
Other Employees :
Stacia Shane-Clark, Quienten "Q" Clark, Josh Anderson
November 05, 2019
Service Department Outstanding Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found diagnostic codes saved in the computer and fixed the problem. While they did have the vehicle for a day and a half, having the problem fixed is well worth the wait. They are moving to a new, larger, facility next door, which will no doubt solve the wait time. Josh Anderson and Mary Jo Furletti made the visit pleasant by simply being friendly! I will continue to drive a few more miles from Brighton to receive quality service. More
by DGib
