Interstate Ford - Service Center

Love working with the service dept. They always take great care of us and understand our unique situation. Jeff and his crew are AWESOME. Thanks Jenna for helping us out! great care of us and understand our unique situation. Jeff and his crew are AWESOME. Thanks Jenna for helping us out! More

Very speedy and I asked to get it in for oil change while they were changing the camera, and they did. Only thing is I wish I could have got updates on how my service was going! they were changing the camera, and they did. Only thing is I wish I could have got updates on how my service was going! More

After hearing the bad experience that my father inlaw had in the Interstate Ford’s Service Department he has asked me if I would leave a review on his behalf. I will start off by telling anyone who is readin in the Interstate Ford’s Service Department he has asked me if I would leave a review on his behalf. I will start off by telling anyone who is reading this my father inlaw is that kind old man who has always picked up a dozen donuts for the employees before entering a service department. This is not a bad review of how he was treated in the service department by an advisor, a review on the cost of a service, this review isn’t even on the amount of time that was spent in the service department. This is a review on the poor quality of service, attention to important details and the concern this is going to happen to other customers if this problem goes on un addressed. My father in laws previous visit to Interstate Ford resulted in a wheel left loose by the Service Department and had damaged the wheel studs and lug nuts. He was issued a loaner while they made the repairs and he had just thought the experience was just a mistake that could happen in any service department. On this visit for a second time the wheel was once again left loose. My father in law and wife didn’t make it very far from the Service Department before they could feel the shake and hobble of a loose wheel. When they returned to the service drive my wife got out and inspected the wheels until she came to one that she was able to remove the lug nut by hand, gave it to a service advisor. They then had the intentions of driving the vehicle to a lift unit my wife kindly pointed out that the wheel was loose enough it could fall off and further damage the vehicle. Then with no jack or anything to lift the wheel off the ground to ensure it was going to be properly secure to the vehicle they brought a tool out to once again improperly tighten the wheel. The technician then drove the vehicle to the back to re- inspect his work. After I heard of my father in laws experience and having spent over a decade in the dealership before going to a private company I decided it would be best to reinspect the work myself. As you will see in the photos I will post with this review the lug nuts went from loose to over torqued, distorting and damaging every lug nut on the vehicle. I couldn’t even begin to describe how tight every wheel was. If my father in law had a flat or any other need for removing his wheel he would’ve been left stranded with how maliciously tight the wheels were after being re-torqued. Furthermore while I was inspecting the damage to my father in laws vehicle I also came across one of the recommended repairs. “ Customers Shock Leaking” The shock was not leaking and this would have been an unnecessary repair at my father in laws expense. I am sorry to write such a lengthy review but I wanted to address my safety concerns to any other customers before they choose to use Interstate Ford. More

Interstate Ford has been a great place for me to take my 2003 F-250 diesel truck for services to get me driving again! I knew right away that Adrien Medina was the person I would do business with and the de 2003 F-250 diesel truck for services to get me driving again! I knew right away that Adrien Medina was the person I would do business with and the dealership was set to take care of my concerns about my truck. I was scheduled and the vehicle repaired as I was told it would be. I really like to receive the information about what was needed and a very true estimate of the time needed to complete the service. Thanks to the techs doing the service-good job and I really do appreciate the work you have done! More

As always a great place to have your vehicle serviced. Adrian at the front desk is very friendly and very helpful. New facility a plus. Adrian at the front desk is very friendly and very helpful. New facility a plus. More

always good fast service I have Been leasing a f 150 since 2012 this one is my third lease and will be back in June 2021 maybe a ford ranger I have Been leasing a f 150 since 2012 this one is my third lease and will be back in June 2021 maybe a ford ranger More

Service adviser Adrien Medina was very honest about what I needed for my service. No high pressured additional service just performed what I asked for. I needed for my service. No high pressured additional service just performed what I asked for. More

Great service, did the job very quickly didn’t have to wait around very long. I would recommend it to anyone! I will definitely bring my other forwards here for service. Keep up the great work wait around very long. I would recommend it to anyone! I will definitely bring my other forwards here for service. Keep up the great work More