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515 Reviews of Interstate Ford - Service Center
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July 28, 2022
I was very pleased with the service I got at interstate Ford with my vehicle Mary Jo who is my service coordinator was very polite and I was able to get me scheduled to get my vehicle back on the road Ford with my vehicle Mary Jo who is my service coordinator was very polite and I was able to get me scheduled to get my vehicle back on the road More
by Tony
Employees Worked With
July 15, 2022
Dealer was to install blue cruise hands free driving update per 21G01. Hands free update did not work after receiving vehicle back. Ford technical support said their computer records indicated the de update per 21G01. Hands free update did not work after receiving vehicle back. Ford technical support said their computer records indicated the dealership did not complete the update. Dealer service writer said they completed service AND the tech verified it was working with a test drive! More
by jimsufka
Employees Worked With
Alan, service department
July 15, 2022
Friendly and helpful service writers. They really to be as accommodating as our current economic situation will allow They really to be as accommodating as our current economic situation will allow More
by DocWeber
June 28, 2022
Interstate’s service department is excellent! The schedulers were professional and friendly, and the tech Garrett was really good- he knew his stuff and my van inside and out! The schedulers were professional and friendly, and the tech Garrett was really good- he knew his stuff and my van inside and out! More
by charles_shilling
June 15, 2022
Real people and quick turnaround! Needed my keys reprogrammed and it only took a day! Needed my keys reprogrammed and it only took a day! More
by tmjonesx2
Employees Worked With
May 05, 2022
Great expedient service ! Very friendly staff. Easy accessibility. I’m very happy with my Ford Bronco SUV. Very friendly staff. Easy accessibility. I’m very happy with my Ford Bronco SUV. More
by Filippo
April 27, 2022
The ease of dropping off my vehicle and picking it up Great job on communication Great job on communication More
by BergerM
Employees Worked With
April 20, 2022
Always doing a great job for the customers. Scheduling is easy online, the facility is beautiful and the service riders are very helpful. Scheduling is easy online, the facility is beautiful and the service riders are very helpful. More
by RealSalesGal
Employees Worked With
April 11, 2022
Mary Jo doesn't call back. I set an appointment on a Thursday. I left a voicemail for her Thursday the 7th, no call back. I called Friday, left her another message. She did I set an appointment on a Thursday. I left a voicemail for her Thursday the 7th, no call back. I called Friday, left her another message. She did call back Friday and said she doesn't have an update but will call back before the end of the day with an update. Guess what? No call back. I called Monday the 11th around 11:00. Left another message, no call back. I just called again, straight to her voicemail. I called back asking for a manager, straight to voicemail. I called a third time, asked for service, anyone will do. The person I got asked who my contact was, I said Mary Jo. He transfered me and she picked up. I guess that's the way to get Mary Jo. She said she didn't have an update because the tech hadn't let her know. Tech's fault, not Mary Jo! She put me on hold and came back, said my truck wasn't worked on yet. I had an appointment for it Thursday! 5 days later no work and no update and no knowledge of what is wrong. Sadly Interstate used to be such a great place. I've bought 3 brand new vehicles there and all were great experiences! Now that they've moved it seems they are just another big city dealer, lost that small town personal touch. I miss the days of Stacia, Q and Jenna. Those three were great! I'll update more if she calls me back. More
by TB
Employees Worked With
April 10, 2022
Excellent Customer Service and quality work. Mary Jo and Jenna are so helpful. Definitely will work with Interstate Ford in the future. Mary Jo and Jenna are so helpful. Definitely will work with Interstate Ford in the future. More
by Cher
