Interstate Ford - Service Center

Art is a good guy, but is limited by the dealership "rules" he has to follow. The following comments are for any service work I have had done by any of your service writers. I make an appointment "rules" he has to follow. The following comments are for any service work I have had done by any of your service writers. I make an appointment a week or two out to have work done. They ask me to drop the vehicle between 7&9am. I hear nothing by the middle of the day, so I call and leave a message to check status. A couple of hours later, I have to call again and ask that I speak to someone directly. Once I talk to the service writer, I often times find that no one has even looked at the vehicle yet. It is now the middle of the afternoon, and I have no other vehicle or means of transportation home which is 1-1/2 hours away. For any recall service, they now want the vehicle dropped off for 2 days min. Any other maintenance, they want at least overnight. Just straight oil change services they do well with, but anything else seems to be really difficult. The latest service was to be an oil change and fix an oil leak at the drain plug which was cross threaded at my previous services there. The service writer was informed at the time the appointment was made that it would need a new oil pan to fix the issue. I brought it in to experience the same delays in having it looked at, and then they didn't have the oil pan, so now I had to make another appointment to get that done and delay the oil change. My impression is that they are Interstate Ford focused, not customer focused. I am not the only one who is experiencing this. My company's transportation department has had even more significant issues, an employee of ours significant issues. I have attempted to voice the challenges to the service writers, but am met with defensiveness and attitude. For all of these reasons, once the oil pan gets replaced, I have to take my service work elsewhere even though it is a longer drive for me. More

Always a great experience at Interstate Ford. They take care of both my F150 and Bronco. They take care of both my F150 and Bronco. More

Great place to get my oil changed. Great people and staff. I drive from fort collins Great people and staff. I drive from fort collins More

Enjoyed the help with my repair. Was very friendly and looked at my vehicle with me. Suggested other service that needed attention. Great dealership. Thanks for all your help Was very friendly and looked at my vehicle with me. Suggested other service that needed attention. Great dealership. Thanks for all your help More

Interstate Ford is the only place I will buy a vehicle and get it serviced. My only complaint is that when I bought my truck in 2021, I was told that I’d get a sweatshirt and I have never received one. and get it serviced. My only complaint is that when I bought my truck in 2021, I was told that I’d get a sweatshirt and I have never received one. Michael O’Riordan More

Suppose to get a call day after service regarding filter (which dealership was out of), and have never been called. It’s been many days. (which dealership was out of), and have never been called. It’s been many days. More

I can always count on Mary Jo to take care of me. And I am satisfied will the work that is done. And I am satisfied will the work that is done. More

Art and Jena are always amazing when I need service on either of my two vehicles that I purchased from Interstate Ford. All the staff are great as well. I travel from Lochbuie to Interstate Ford verses either of my two vehicles that I purchased from Interstate Ford. All the staff are great as well. I travel from Lochbuie to Interstate Ford verses going to Brighton Ford which is half the distance to me because of the outstanding service that Interstate Ford provides. Please add Jena as she too would be five stars!! More

It was my first time needing service. While it took longer for my car to be fixed Art called each day to update me. While it took longer for my car to be fixed Art called each day to update me. More

Your service is always great and your customer service is excellent! Thank you for your courteous service and being always so helpful! excellent! Thank you for your courteous service and being always so helpful! More