Interstate Ford - Service Center

The service people were friendly but we took car in for oil change and recall service and they never did the recall part. Drive for months before we got a letter telling me recall still hadn’t been done. oil change and recall service and they never did the recall part. Drive for months before we got a letter telling me recall still hadn’t been done. More

Very friendly and knowledgeable it was pleasant to business with you guys. Adrien was helpful going over my truck with me. business with you guys. Adrien was helpful going over my truck with me. More

The dealership did not properly follow up on the service needed from the Black Widow F150 I purchased in 2019. Due to mis-alignment of a new vehicle I have had to replace my tires after 35,000 miles. Thos needed from the Black Widow F150 I purchased in 2019. Due to mis-alignment of a new vehicle I have had to replace my tires after 35,000 miles. Those involved are no longer with the dealership but it is still the same dealership. More

The team was professional and prompt with responding to me throughout the custom order process. The only downside was that they required in-house financing, although the rate was very fair. me throughout the custom order process. The only downside was that they required in-house financing, although the rate was very fair. More

Everyone that I have worked with at Interstate Ford has been truly amazing to work with! been truly amazing to work with! More

Great Place to do business -- Very attentive to my needs -- helped me find what i wanted will be happy to do business with them again -- helped me find what i wanted will be happy to do business with them again More

Art is a good guy, but is limited by the dealership "rules" he has to follow. The following comments are for any service work I have had done by any of your service writers. I make an appointment "rules" he has to follow. The following comments are for any service work I have had done by any of your service writers. I make an appointment a week or two out to have work done. They ask me to drop the vehicle between 7&9am. I hear nothing by the middle of the day, so I call and leave a message to check status. A couple of hours later, I have to call again and ask that I speak to someone directly. Once I talk to the service writer, I often times find that no one has even looked at the vehicle yet. It is now the middle of the afternoon, and I have no other vehicle or means of transportation home which is 1-1/2 hours away. For any recall service, they now want the vehicle dropped off for 2 days min. Any other maintenance, they want at least overnight. Just straight oil change services they do well with, but anything else seems to be really difficult. The latest service was to be an oil change and fix an oil leak at the drain plug which was cross threaded at my previous services there. The service writer was informed at the time the appointment was made that it would need a new oil pan to fix the issue. I brought it in to experience the same delays in having it looked at, and then they didn't have the oil pan, so now I had to make another appointment to get that done and delay the oil change. My impression is that they are Interstate Ford focused, not customer focused. I am not the only one who is experiencing this. My company's transportation department has had even more significant issues, an employee of ours significant issues. I have attempted to voice the challenges to the service writers, but am met with defensiveness and attitude. For all of these reasons, once the oil pan gets replaced, I have to take my service work elsewhere even though it is a longer drive for me. More

Always a great experience at Interstate Ford. They take care of both my F150 and Bronco. They take care of both my F150 and Bronco. More

Great place to get my oil changed. Great people and staff. I drive from fort collins Great people and staff. I drive from fort collins More

Enjoyed the help with my repair. Was very friendly and looked at my vehicle with me. Suggested other service that needed attention. Great dealership. Thanks for all your help Was very friendly and looked at my vehicle with me. Suggested other service that needed attention. Great dealership. Thanks for all your help More