Interstate Ford - Service Center

Excellent customer service and work completed in a timely manner. Jenna is one of your most considerate employees-Thank You! manner. Jenna is one of your most considerate employees-Thank You! More

As always this Ford has the very best professional and friendly people working here. The work for me is high quality. friendly people working here. The work for me is high quality. More

Got my oil changed and tires rotated, dropped off in the morning and picked up in the afternoon when completed. morning and picked up in the afternoon when completed. More

I most communication was done by me. Still unable to diagnose. Found process to diagnose questionable Still unable to diagnose. Found process to diagnose questionable More

i never have concerns when I take my vehicle to interstate ford. They always take great care of me. interstate ford. They always take great care of me. More

Art was wonderful to work with, he provided timely updates and worked within my schedule. updates and worked within my schedule. More

Mary Jo answered all questions that I had. She was clear, concise and exceeded my expectations. I have to drive out of my way to get to this dealership but, it’s worth it! She was clear, concise and exceeded my expectations. I have to drive out of my way to get to this dealership but, it’s worth it! More

We freaking love AA-Ron! He is always so kind and personable when we walk in! He has great customer service, he keeps us coming back to interstate Ford. P.S. I still want a G He is always so kind and personable when we walk in! He has great customer service, he keeps us coming back to interstate Ford. P.S. I still want a Go Fast Explorer :)! More

This is the worst service I have ever received from a dealership. Do not take your vehicle here for service. It took a total of 6 months to get my truck half fixed and over that six month period, it was dealership. Do not take your vehicle here for service. It took a total of 6 months to get my truck half fixed and over that six month period, it was in their shop a total of six weeks. I would schedule an appointment, drop off my truck and it would sit there the entire week. They would not call me with any updates and rarely returned my calls. I would have to show up only to find out they had not even looked at it yet. It would basically be sitting in their parking lot the entire time. I would pick it up for the weekend, reschedule and drop it off a few weeks later only to have the same thing happen all over again. When they did finally fix it, they only fixed one of the issues. They were supposed to fix my transmission and seat heater. They fixed the transmission but not the seat heater and wanted to schedule another appointment for that. And here is the kicker...2 months later my transmission is screwed up again and has to go back in the shop. I called the service manager and told him my concerns and he could have cared less, didn't even apologize. Needless to say, I will be going to a different dealership. This place has the worst customer service ever! Avoid it like the plague! More

Complete satisfaction. Adrien was great. He always gives me detailed information and answers my questions. He is the reason I come back. I've dealt with many dealerships Adrien was great. He always gives me detailed information and answers my questions. He is the reason I come back. I've dealt with many dealerships and repairs services and never received the care I have here. I would definitely recommend them to others. Thanks for a great experience that is hard to come by anymore. More