Interstate Ford

Delivery and take back because of their so called financing On 7/31/16 my wife and I visited this dealership with the intention of trading in our half ton pickup for a 3/4 ton diesel which would be more capable On 7/31/16 my wife and I visited this dealership with the intention of trading in our half ton pickup for a 3/4 ton diesel which would be more capable of pulling our camper. After a couple hours of shopping and pricing, we chose a 2013 F-250 Super Duty with the Powerstroke diesel, extended bed and XLT package. Finally we were told that I met the criteria for the financing company(to remain unnamed) and that we would be taking delivery right then, on a Sunday (a spot delivery). I questioned this numerous times but I was each time told that it was approved. All of the paperwork was signed, accepting delivery, financing and trading in our current truck and I left feeling like a satisfied customer. The next day I used the truck to pick up our camper from the repair shop and was totally ecstatic with its performance while towing. On 8/3/2016 I was informed by this dealer that they were not able to get me financed and they wanted the truck back. The were citing marks on both mine and my wife's credit reports for the reason. So now I ask this: As everything was signed, sealed and delivered, should that not have been a done deal? Should they not have made a more genuine attempt to locate financing? During the process of signing all of the paperwork, NOT ONE MENTION OF THE "TRUTH IN LENDING ACT(OR TILA)" was made verbally. They were in a big hurry to get the paperwork signed and us out the door. On 8/5/2016 the 2013 F-250 was turned back in and I took the 2013 RAM 1500 back. During that exchanged I informed the salesperson whom I had been dealing with that I had already been in contact with legal counsel and with the State Attorney General's Office. In the meantime, numerous people saw me driving the truck and I received a number of compliments. Now how do I deal with the embarrassment of explaining this to them? For those of you thinking of shopping there my best word of advise is DON'T! If you must, go there, have your financing prearranged or cash in hand and remember the old latin saying "CAVEAT EMPTOR" or simply "BUYER BEWARE." For those of you wondering about occurrences of this type of situation, it''s a little more common than you think. Look up Patton Vs. Wyler Eastgate Inc and you will see a similar situation. Good luck all! More

Extended Warranty Joke I purchased a 2009 Fors hypird escape love the vechile. Had car for two years need to go in shop told me my warranty was no good over just by 200 mile I purchased a 2009 Fors hypird escape love the vechile. Had car for two years need to go in shop told me my warranty was no good over just by 200 miles. Called talked with Lawerence in the conversation of my venting of my situtation hung the phone on me.I would not do business wi4th them again. More

Buyer Beware A mutual acquaintance recommended me to work directly with the owner, Chuck George. Mr. George did not tell us that the incentive program on the 201 A mutual acquaintance recommended me to work directly with the owner, Chuck George. Mr. George did not tell us that the incentive program on the 2016 Ford C-Max would expire 3 days after the sale and that the rebate could go down or up. His failure to share this info prevented me from making an informed choice, and I ended up losing $2500 on the deal. When I asked for some consideration when the incentive rose right after the sale, the response from the dealer and Ford was essentially "tough luck". I also bought an extended warranty because I was offered Chuck's "special' price. Later found I could buy it after the sale from another local Ford dealer for $600 less. So, this was my experience with trying to build a fair and honest business relationship with a local dealer. They did nothing that was illegal. But would you want to buy a car from them? More

left in the dark. "senior sales consultant" Avoid this place, customer service is a joke. Applied online, talked to Lawrence Reynolds on the phone. All seemed well untill he ran my credit. I tol Avoid this place, customer service is a joke. Applied online, talked to Lawrence Reynolds on the phone. All seemed well untill he ran my credit. I told him prior my credit was not the best. 553 was my score but I was looking for something used to help rebuild my credit. Of course I got the, "we are the best at what we do" and he can get me approved no problem..well needless to say that was the last time he called me. I had to call him over the next couple of day and only got a "still working on it" short, one word answers..he assured me he would let me know either way it went.(never heard from him) I had a co-signer on stand by just in case, but with the way I was treated..I would NEVER do business there!..and would not recommend them. Went to another dealer a few days later, drove home in a nice used car, no co-signer More

Poor customer service by salemen I went into interstate ford to look for a F-150 crewcab, 4x4, with the 6.5 ft bed. A salesman took me down through all the F-150's and found that the I went into interstate ford to look for a F-150 crewcab, 4x4, with the 6.5 ft bed. A salesman took me down through all the F-150's and found that they only had one. I said i would like to have their bottom price without any taxes,license or registration. He talked to the sales manager and they said since they only had the one truck that met my needs, they would not talk price. This is the only dealership in Dayton, Cincinnati, Columbus, Lebanon and surrounding areas that refused to talk about a price. They must sell a lot of trucks at full MSRP to refuse to talk price. By the number of salesmen setting around i find this hard to believe. I will not be back to this dealership, and i would not recommend it to any one else. More

I was very excited to buy my first brand new car ever and left with Worst experience ever. I have never been treated so poorly in my life and will never step foot in this establishment again. I dealt with Sh left with Worst experience ever. I have never been treated so poorly in my life and will never step foot in this establishment again. I dealt with Shaun frost who at first was very helpful. I told him what I want and at what payment. He pulled 2 quotes and the payment was within 40 a month that I wanted. I took the offers home to sleep on it. Shaun then texted me the next day. I told him the payment I wanted and he ridiculed me and called me bro. I said sorry for wasting your time and he replied in text message that they couldn't get me approved for what they offered me anyone do to credit like mine. He continued to bash me and my credit. Never been so offended. I went to another dealer and bought the same escape that shaun had found at the price I desired. They showed me my credit score and it was 40 points higher than what Shaun told me. I understand the 2 dealers might pull credit from different places but Shaun admitted to lying to me about the rate they could get me just. I called to complain but was hung up on. It's a shame that this happened but that's life. Don't forget that without customers business would cease to exist. I work hard for my money and will only spend it where I feel appreciated. More

We had taken our 2007 Ford Focus in for an Oil change and new Tires. The next day the front right tire was completely flat. It was towed back to the dealership. The flat tire was replaced. We were told by th new Tires. The next day the front right tire was completely flat. It was towed back to the dealership. The flat tire was replaced. We were told by the Josh in the quick lane that all 4 tires had been inflated to different amounts, none being at the manufactures rated inflation. While following my wife in the Focus home, I noticed smoke coming from under the car. I called my wife and told her. She pulled off the highway on to the street and the smoke got worse. It began filling the inside of the car. Worried the car was on fire she jumped out. We called 911 and the fire department and police arrived. They advised us to stay away from the car in case of fire. After carefully checking the car, they opened the hood. Smoke rolled out from the engine. The fireman found the oil cap laying on top of the engine compartment. The oil had been freely leaking all over the engine. The fireman stated we were lucky that It did not catch fire. We had the car towed back to the dealer. If this was not sufficient trouble, we were poorly treated by the service manager and general manager. When we went back to pick up the car, we were made to feel unimportant. The Service manager, and the General manager both made us feel as though we were making a big deal out of nothing. We will never do any business with Interstate Ford at any capacity. They do not stand behind their service, and no one there cares about customer service or how they treat people. More

Absolutely, no service after the sale. Less than a Absolutely, no service after the sale. Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their servi Absolutely, no service after the sale. Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their service department for multiple issues, the most recent pertaining to the transmission. Like most people, I have a car because I rely on it to get to work. Well, my car has now been in their service department for over a week. They will not tell me when to expect it back, or even whats wrong with it. They refuse to provide any customer service and would not even give me a loner car. Even their customer service manager would not return my phone call. Let me again stress, this car is less than a year old. I would spend my hard earned money at a business that treats you like a person, not a paycheck. My advice, find your dream car at a place who will provide you good service -- even after they've received your money. More

bought a 2002 f150 in april and had to take it back 2 weeks later for a terrible miss and stumble on acceleration, truck was repaired. then about a month and a half later it started making a bad noise in weeks later for a terrible miss and stumble on acceleration, truck was repaired. then about a month and a half later it started making a bad noise in the rear so i called them and took it in for service, they had my truck for a week and told me they did not find the source of the noise, THEY HAD ONLY DRIVEN MY TRUCK ABOUT 10 MILES IN A WHOLE WEEK! i then took it back a week later and drove with a tech and the tech heard the noise. pete told me to drop the truck off at the night drop to be looked at the next day, i didnt hear anything from them the next day so i called them only to find out they didnt have my truck, it was missing from their lot along with my keys. noone there seemed to care at all that my truck was gone and didnt even call the police to report it when they realized it was gone. this place is horrible and i would never do business there again. More

We almost bought a new car from Interstate Ford. Fortunately I trusted my gut feeling and walked away. I wasn't getting a good vibe. Before we even stepped out of the car upon arrival, there were ab Fortunately I trusted my gut feeling and walked away. I wasn't getting a good vibe. Before we even stepped out of the car upon arrival, there were about 5 sales reps in ties swarming us like vultures. First thing I said was, "we know what car we want, we're just shopping around for a good deal." He got defensive like I said a foul word...I thought it was an innocent enough statement as a consumer trying to get a fair price. Beyond that, the sales associate did an OK job of being patient and answering our questions. I just thought it was a poor first impression. He was mildly friendly, just seemed to care far more about locking up a sale than about hearing what I had to say. He also made an "error" by overstating the discount we would be getting...maybe it was an honest mistake, maybe not. Still made me a little suspicious. Also, I wanted to ask for a price comparison between 2 cars when factoring in a discount & APR...he said something like, "well you're only buying one car right, just tell us the one you want and we'll quote that". Completely missed the point. Lastly, as we sat down to see the actual price quote on the car we almost bought, he was getting way too pushy and that was it. The guy almost had an easy sale from me and he blew it with sub-par customer service. I instead drove all the way down to the Cincinnati area to find a MUCH better dealer who actually cared about getting us a good deal and not just making a sale. My advice: look elsewhere. More