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Interstate Ford
Miamisburg, OH
457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 457 reviews
April 15, 2022
Outstanding service! I have bought many cars and went to many dealerships and by far this past experience was hands down the best! Corey was outstanding and very profes I have bought many cars and went to many dealerships and by far this past experience was hands down the best! Corey was outstanding and very professional and just an amazing sales person to have worked with. Every question was answered and nothing left unturned. Would highly recommend working with him on a sale! More
by vulgamores
Employees Worked With
Corey Best, Wesley Moore
April 01, 2022
With a significant factory recall, Shaun Poulos and a terrific team of techs, parts support, and leadership did an outstanding job on a challenging issue. They are detailed, professional, and results or terrific team of techs, parts support, and leadership did an outstanding job on a challenging issue. They are detailed, professional, and results oriented. More
by Musicbt
Employees Worked With
Shaun Poulos, Joey Isaac
March 30, 2022
Very polite. Very professional. My service was fast. Even though it was a warranty item they were very prompt in working on it when the part came in. Very professional. My service was fast. Even though it was a warranty item they were very prompt in working on it when the part came in. More
by Mmazz71
Employees Worked With
Angie Winand
March 23, 2022
I bought a new truck from Interstate Ford and the new vehicle experience was decent. 2 of the trucks I wanted to look at were being driven by employees so I had to wait for them to get dropped back off a vehicle experience was decent. 2 of the trucks I wanted to look at were being driven by employees so I had to wait for them to get dropped back off at the dealership. The "new" truck buying experience was decent though and that's why they get 2 stars. My issues begin and end with the service department. My truck now has 5000 miles on it and threw a check engine light. I called the dealership and they initially told me it would be 2 weeks before they could even get my truck in to get looked at. I haggled and managed to get it to be looked at in a week. They called me once on Monday morning(around 0900) to let me know that they had the truck and were assessing it. I called them back at 1630 that afternoon to find out what was wrong and I couldn't get anyone from the service department to pick up. I've had this issue in the past with my 2018 but I had hoped they had it figured out(they have not). The phone kept ringing until I got the Interstate operator who then tried to transfer me back to the service department. After the transfer, they didnt pick up again and the operator told me to call back in 30 minutes. I did and again got no answer. They ended up calling me back just before close to let me know they had a diagnosis. They said they would call me back on Wednesday to update me on the status. Today is Wednesday and again I've tried to call them toward the end of the day multiple times and nobody from service picks up. I've had this issue with every vehicle I've had serviced there. I had hoped that their service department had changed since the last vehicle I had there but it seems they've gotten worse. I called my next closest dealerships service department and they answered on the first ring. I'll be taking my truck to them from now on. More
by myzon26
Employees Worked With
Not Sure
March 12, 2022
Although it took a few hours to purchase our new Bronco, we felt taken care of. Our sales contact was attentive and easy to talk to, and the finance manger was a great guy. All around an easy and pleasant e we felt taken care of. Our sales contact was attentive and easy to talk to, and the finance manger was a great guy. All around an easy and pleasant experience. More
by ParkerP929
Employees Worked With
Thomas Turner
January 26, 2022
Every thing went as scheduled. People were all helpful and courteous. Service took place within estimated time.Appreciated the way the waiting area was arranged. Comfortable and spread out. Very impressed and courteous. Service took place within estimated time.Appreciated the way the waiting area was arranged. Comfortable and spread out. Very impressed with my 2021 Escape and this dealership. Keep up the great work! More
by Mc Papa
Employees Worked With
Nick Miller, Tim Putnam
January 23, 2022
I was really impressed by the way they worked with me great people great service will always get a car from this dealership when I need one great people great service will always get a car from this dealership when I need one More
by Dh8314
Employees Worked With
Aaron Robinson, Todd Langford
