Interstate Ford

Custom Ordered Truck, Extremely Low Priority First let me start by saying Adam Gilbert was my salesman. If it weren't for the fact that Adam was good at replying to voicemails and emails this wou First let me start by saying Adam Gilbert was my salesman. If it weren't for the fact that Adam was good at replying to voicemails and emails this would be a 1 star review. The average time for an ordered truck is 6-10 weeks. Thats seems very reasonable and I was literally counting the days until my truck arrived. I found a website that tracks the progress of the truck, it showed the build was done on May 21, and it provided an estimated delivery date of June 1. Awesome...Well then it got delayed till June 18. Ok fine, I ordered my truck March 18, that makes 12 weeks, I can handle that, they had the big supplier fire so that probably had an effect. Once it got within 5 days of delivery I emailed Adam to get an estimate on how long it will take them to prep it for me once they actually receive it. Adam was out of town on vacation. And so begins the time at which I finally realize my true priority level. Adam said he was on vacation and would have somebody in management look it up and get ahold of me with an update......3 days go by.....(crickets)...I call and leave a voicemail for the sales manager, 3 more days go by......(CRICKETS!!!!) So now it's the weekend and I figure just wait till Monday when it's supposed to be delivered. My dad happens to stop by in the afternoon on Monday to maybe see the truck. The LACK of a delivered truck finally prompts Adam to call me. Truck is in some shipping yard somewhere, but nobody really knows exactly what state. And oh by the way Dayton is a little over 3 hours from Dearborn Michigan which is where the truck should've been made so this is all extra frustrating. 2 days later, the Ford website updated to the 3rd "new delivery" of July 15. For those of us that don't do well at math that 15 weeks since the order was placed when the 3rd estimated delivery date is which I'm guessing will get pushed AGAIN. That means the truck has been sitting in a parking lot going on a month currently to 7 weeks at the current estimated delivery. If you order a truck through any discount program expect to be on the "eh we'll get around to it sometime" list. Because I'm pretty sure that's where they make their money back is through the slowest possible shipping method. More

Satisfaction guaranteed with Adam Gilbert There’s an issue with my new explorer, and i kept trying to contact Adam, and he’s so patiently teeling me what’s going on and solve the issue on my c There’s an issue with my new explorer, and i kept trying to contact Adam, and he’s so patiently teeling me what’s going on and solve the issue on my car. I don’t hv to be worry if something happens to my car because he’s always help me. More

Thanks! Shawn Dyamond helped me with the purchase of my new eco sport and I couldn’t be happier. He helped me decide which option was best for my needs. I’m s Shawn Dyamond helped me with the purchase of my new eco sport and I couldn’t be happier. He helped me decide which option was best for my needs. I’m so glad i came back to interstate ford. Thanks again! More

Awesome experience Lawrence and the guys at Interstate Ford are top notch! I drove up from Cincinnati to look at their big variety of used Expeditions. They were priced Lawrence and the guys at Interstate Ford are top notch! I drove up from Cincinnati to look at their big variety of used Expeditions. They were priced to sell. More

Best experience yet This was our fourth purchase at Interstate. Everything Travis told me he could do he followed through and did it.He went above and beyond to make sure This was our fourth purchase at Interstate. Everything Travis told me he could do he followed through and did it.He went above and beyond to make sure we got exactly what we wanted. More

excellent buying experience! Tony Langer was easy to work with and made the buying experience stress free. Tony worked with me in person, via email, and even texting. I appreciat Tony Langer was easy to work with and made the buying experience stress free. Tony worked with me in person, via email, and even texting. I appreciate how responsive he was and that he worked with me on the process of buying the new truck and trading mine in. I would rate the experience at Interstate Ford a 10 out of 10. More

2018 ford fusion Worked with Mr Tim Putnam on purchase of new 2018 Ford Fusion. Tim provided excellent service and help during the process. My wife and I were very pl Worked with Mr Tim Putnam on purchase of new 2018 Ford Fusion. Tim provided excellent service and help during the process. My wife and I were very pleased with the service More

Standing Behind Product Our vehicle has only 19,000 miles on it but the warranty has expired. The button on the steering wheel that lets you clear trip odometer, service war Our vehicle has only 19,000 miles on it but the warranty has expired. The button on the steering wheel that lets you clear trip odometer, service warnings, etc isn't working. They were going to charge us over $100 just to run a test to find out what was wrong with it. This is their product - you would think they would at least see what is wrong! Then if there would be a price for fixing it that would be fair. But paying to find out what's wrong with it? We will not purchase their vehicles ever again. More

Great dealership!! Nick was awesome answered all my questions. No pressure salesperson walked me through process. Great place to buy a car. Love my new Focus!! Thank you Nick was awesome answered all my questions. No pressure salesperson walked me through process. Great place to buy a car. Love my new Focus!! Thank you. More

Best car purchasing experience I've ever had. Shawn was very hands on, customer focused approach & no pressure. Shawn is very friendly and answered all of our questions. This was the most enjoyabl Shawn was very hands on, customer focused approach & no pressure. Shawn is very friendly and answered all of our questions. This was the most enjoyable car purchasing experience I ever had. Thanks again to Shawn, Paul, and rest of the Interstate team we dealt with. More