Interstate Ford

Straight forward I needed help with financing, and they made it happen. Granted I have good credit. If you’re a responsible individual then the process should go smoot I needed help with financing, and they made it happen. Granted I have good credit. If you’re a responsible individual then the process should go smoothly. More

Aerien Medina is the best there can be I have a 2011 Super duty diesel truck, I have had nothing but problems with the DEF system, Brighton ford let it sit in parking lot for 6 days before I have a 2011 Super duty diesel truck, I have had nothing but problems with the DEF system, Brighton ford let it sit in parking lot for 6 days before even looking at it, after I scheduled an appt. So this time I called Omera, they could not get it in till after the new year. In desperation I called interstate and spoke to Adrien, he told me he could get it in the next day and let me know what it would take to fix. I got a call at 2:30 the next day telling me it was ready to be picked up at no charge, he said the warranty covered it. It was 2 bad sensors and he did drive it to cycle the exhaust clean. He was very understanding with my very bad attitude. I was in having to drive it to Colo Springs for Christmas, He went above and beyond to make my Christmas very special, and gained my trust back in Ford overall, Guaranteed my truck will never go anywhere else for repair as long as he is there. Thank you Ford and most of all Thank you Adrien. I wish more of the ford dealers had employees with such exceptional customer service skills and understanding issues, as Adrien has. If anyone asks, I would recommend this dealership and Adrien as a 10+ . More

Oil change I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from I was disappointed this time as I had specifically stated that I needed a leak checked when I scheduled my appointment on line, received a call from the dealership to confirm the issue but none of this information was checked on my appointment and I had to follow up. I received an email with a 10% coupon that never was applied even after pointing it out Plus the waiting room is by the parts department, they should watch their conversations and language. More

Great experience. Sara Holman was great to work with. She was diligent, knowledgeable and was low pressure. Buying our truck at interstate ford was a pleasant experienc Sara Holman was great to work with. She was diligent, knowledgeable and was low pressure. Buying our truck at interstate ford was a pleasant experience. More

Awesome customer service from a dealer and people that care Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The deale Sara was the best sales person I have ever had the pleasure of purchasing a new vehicle from in my 45 years of purchasing numerous new cars. The dealership is all caring people that go out of there way to make the “buying of a new vehicle as painless as possible “ More

Happy a second time. This is the second vehicle we have purchased from Interstate Ford and have had a positive experience both times. My wife and I both felt very good abo This is the second vehicle we have purchased from Interstate Ford and have had a positive experience both times. My wife and I both felt very good about the purchases and also the services at Interstate Ford. More

Best car & customer service EVER!!! I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed I was in a recent accident, which unfortunately took off one of my side mirrors & especially being where it snows a lot, to drive the safest, I needed this mirror fixed almost immediately so, I first called a maintenance shop in network with my insurance & upon the representative explaining it would take atleast 3 weeks for my new mirror to arrive, I knew I had to look into other options & being that I drive an almost brand new Ford Escape, I figured they’d have to have an extra mirror just hanging around right?? Nope, I was wrong, but...this is where my exceptional customer service experience began...I first spoke with Rob, who not only eased my anxiety of finding a new mirror for me by the next day, but he also helped calm me down & ease my anxiety by ensuring that not only could they get the mirror for me by the next day but he also affirmed the fact that they’d be able to finish & completely fix my mirror the same day it arrived & I’d be back to driving my car within just a little over 24 hours!! But, that was only the start of my exceptional experience at Interstate...I had an appointment at 1:00 Saturday afternoon & restlessly showed up for my appointment about 30 minutes early & was not only greeted, especially politely immediately upon entering by Adrien but he also instantly assured me that Rob had already told him about my mirror & promised me it would be done before I’d even expected...PHEW, talk about a relief!! For the first time in 3 days since my accident I could breathe because I was finally confident that if it did snow then my car would Indy be as safe as it could be to drive in!! You know, and not only did Adrien ease all of my anxiety & have my car fixed in less then an hour of me arriving but he & I just chatted for quite some time about my story of rehabilitation & I truly felt like he cared about my wellbeing, not just my car’s but mine too & I think it takes a rare & special person to do so, without any hesitation at all!! From start to finish, my experience with Interstate Ford was truly truly incredible & I couldn’t recommend it more & am especially grateful to Rob & Adrien for helping me so seamlessly from start to finish!! I hope my car & I don’t have anything go wrong again that would mean cause me to go back for maintenance but if for some reason I must, then I am 100% confident that all of my needs will be met & I will leave feeling absolutely satisfied & truly cared for!! Thank you for having staff like Rob & Adrien on your team...they give a whole new meaning to creating an exceptional customer service experience!! Thank them both for me!! More

I purchased a 2016 Ford Focus Energi Knowledgeable sales staff very helpful with questions about the operation of the vehicle they have owners manual ordered for me now but if I have any Knowledgeable sales staff very helpful with questions about the operation of the vehicle they have owners manual ordered for me now but if I have any questions I know that I can call Sara and she can help me out and there’s always the Internet. No sales pressures I got a nice vehicle for a great price. More

Service Department Staff in the Service Department are friendly, knowledgeable, and get the job done quickly. I trust them and will always come back! I can't wait for y Staff in the Service Department are friendly, knowledgeable, and get the job done quickly. I trust them and will always come back! I can't wait for your new building to be built. More

Best truck buying experience ever! I purchased a 2018 Raptor. I was out of state and also had a truck that I wanted to trade in. David made what I thought was going to be a difficult pr I purchased a 2018 Raptor. I was out of state and also had a truck that I wanted to trade in. David made what I thought was going to be a difficult process a breeze! I can’t thank him enough and will definitely be doing business with this dealership again. More