Interstate Ford

Poor appointment keeping It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my repair to be done in a timely manner. If the shop was behind, call the customer and reschedule. Waste of time. I didn't get my oil changed. Maybe I'll try grease xxxxxx More

Great Fast Service- Saved Us We were heading back to Texas from Colorado, pulling a 26ft camper, when our truck started making a noise. We had to get back because school starting We were heading back to Texas from Colorado, pulling a 26ft camper, when our truck started making a noise. We had to get back because school starting for our kids. We called multiple dealerships and most of them told us it would be weeks to a month before we could get in for service. It was so stressful not knowing how or when we would get home and what to do with our camper. We talked to Adrien Medina at Interstate Ford and he told us to bring our truck by. Luckily it was only a fuel filter. He diagnosed it and got us in and out in a couple of hours and we were back on the road on our way home. He saved the day! More

My Prized Possession! I recently purchased a 2017 GT350 and needed to get the oil changed. Josh was able to get me in very quickly on a Saturday morning. The service tech, I recently purchased a 2017 GT350 and needed to get the oil changed. Josh was able to get me in very quickly on a Saturday morning. The service tech, Ben, went above and beyond taking care of my vehicle. His attention to detail, from keeping his hands and tools clean, making sure he didn’t scratch the wheels and using the proper torque bar, and making sure a single drop of oil spilled in the engine bay is something this is lacking at most service centers. I don’t mind waiting a few extra minutes for the extra care that Josh and Ben gave my car. As long as I live in this area, my Fords will ALWAYS go to this facility! Josh and Ben are extremely valuable assets to this dealership! More

Not bad, not the best Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer th Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer than I expected. More

Service / extended warranty I would like to thank josh Anderson for the absolute best service experience as I have been accustomed too with these folks . I had purchased an exten I would like to thank josh Anderson for the absolute best service experience as I have been accustomed too with these folks . I had purchased an extended warranty years ago and had no issues till recently , then it seemed like a few things failed at once , I took vehicle in for oil change and tire rotation and had the mechanic check a/c also ,,,,, the complete check showed other pieces that had failed ,,,, too make a long story short ,,,the amount of moving pieces involved became many ,,,, Josh Anderson communicated completely and efficiently until these issues were resolved... Thank-you Interstate ford you have made a fantastic investment in your service future with josh Anderson I do not know the mechanic that came in on a day off Saturday but this man or woman absolutely kicks butt ,, thank-you also but I never knew who you were but again interstate you have awesome people. More

Above Average Service from Dennis and Q Dennis was our salesperson and he was great. Not only was he friendly he was helpful, knowledgeable and friendly. By the end of our trip we knew eve Dennis was our salesperson and he was great. Not only was he friendly he was helpful, knowledgeable and friendly. By the end of our trip we knew everything inside and out about the dealership and the truck we were looking at. The flexibility and convenience was great and everyone we met had a smile on their face. Very straight shooting and direct conversations. Nothing unexpected and overall great experience. Q went above and beyond as well. He was flexible with options and even called me the day after to offer an additional option that was a better fit for our price point. I am impressed and will come back for our next purchase guaranteed. Thank you guys More

Outstanding customer service from Josh & Devon Outstanding! I was 1000 miles from home and needed a warranty issue resolving on my truck. Josh, Devon and the rest of the service crew went above and Outstanding! I was 1000 miles from home and needed a warranty issue resolving on my truck. Josh, Devon and the rest of the service crew went above and beyond to get me sorted out. More

Great service and great people Always friendly and helpful. Would be hard to go anywhere else to get a car. Leased 2 cars, and about to go fir number 3. Always friendly and helpful. Would be hard to go anywhere else to get a car. Leased 2 cars, and about to go fir number 3. More

Best experience from a buyer of over 40 new cars! It all starts with the GM, John Cook. Very hands on and so customer oriented and willing to meet all my needs and wants. Phill Formby then took ov It all starts with the GM, John Cook. Very hands on and so customer oriented and willing to meet all my needs and wants. Phill Formby then took over and worked with me to get the car ready as I wanted it. Easy, timely, caring.....I could go on and on. I would buy another vehicle from John in a hearbeat. Best Ford dealer I have ever worked with. This was my 12th Mustang. More

Upselling, overpriced and called me the thief I was a customer several years ago (until 2009 when I moved away) and decided to call for an appointment the other week since I have moved back to the I was a customer several years ago (until 2009 when I moved away) and decided to call for an appointment the other week since I have moved back to the area. Described my issues and wants, told to bring it in (no estimate - MY FAULT). Dropped it off on a Monday morning (6am - early bird), filled out the envelope and put in written instructions as well as coupons. On the list was rear main seal leak, new shocks (Rancho RS9000XL), oil change (brought my own oil) and check brakes - RETURN USED PARTS box was checked. As well, I requested a certain service advisor (but did not get him). Got a call on Monday morning and was told shocks were over $200 a piece, etc. My fault here, I said go forward with the repairs due to my previous trust here and I was on the road for work. All of this was completed by COB the next day Tuesday - close to $3500 total ($2091 was labor!). I could not pick up the vehicle since I was still on the road for work, I called back and asked to have the fuel filters changed. The next day I got a call stating my batteries were bad (funny how they were good the previous day - see Ford "report card") and asked if they tested them - the answer was no! I received yet another call later stating that one was ok and the other was at 554 CCA - I said to replace them both. On Thursday while waiting for my ride to pick up my truck, I looked on-line to see how much the shocks were retail - $116 at 4 Wheel Parts - I could not believe I was getting charged $426 for a pair of the exact same shocks. When I arrived at your place of business, I brought in my suit case, duffle bag and back pack (inside service advisor area) so my friend/ride did not have to wait for me. I was told my truck was out in the street - it was on your lot - he did not even know where my truck was. I reviewed the bill - almost $3800! I was not happy to say the least. I took the bill and headed for the cashier (remember I said I was a customer back before 2009 and have not been there since) - I did not see the cashier where they were in the past and went back to the service area (where my luggage still sat). I was met by one of your service advisors who said to me "you were going to leave without paying" - calling me a thief in my book. This was even more upsetting, asked him to go outside with me so we can settle his claim and showed him my luggage that was sitting in his area (that I left when I went to pay the bill) to straighten out his claim - also do you have my phone number and info? I paid the bill with your "service advisors" since they are the cashier and left. On my way home I called and talked to your GM, he said he would get back to me. The next morning (since I had company coming from out of state) I checked over everything on my truck and looked at the bill & documents provided back to me. I received the Ford power stroke report card with everything check as good, inspection on the bill said all the things that were checked and NO battery test reports (2 batteries). Remember - oil change and inspection was done on either Monday or Tuesday and then I asked to have the fuel filters changed and then rec'd another call about my batteries (on Wed). I have an aftermarket cold air intake that has a clear/see thru window to the air cleaner - it was unbelievably dirty but the report card said "good" (I have photos of it if you need evidence). I question if I needed the 2 batteries, if you actually inspected my vehicle as stated and the price of EVERYTHING. I got a call back from someone, but it was NOT your GM, was told they were going to send a check for $115.47 (price of one shock as stated above). Even though I filled out your "early bird" envelope with my current info, your billing statement had my info from over 9 years ago - I had to give this person my current info and I explained to him several NEW items that I found, etc. After being charged with "leaving without paying", charged almost 100% above retail for 4 shocks, $325 to install them (complete brake job was done at the same time), incorrect "report card", 2 new batteries without being tested, no used parts returned, etc. you have lost a customer - me. More