Interstate Ford

I’m extremely dissatisfied with the service at Interstate Ford. I picked up my truck two weeks after dropping it off, only to be told the issues were resolved, but I’m still experiencing the same problems. T Ford. I picked up my truck two weeks after dropping it off, only to be told the issues were resolved, but I’m still experiencing the same problems. The service advisor isn’t understanding my frustration or making any effort to relate to what I’m going through. He should be putting himself in my shoes. When I bought the truck, I was assured it could be serviced anywhere, but SiltherHar rejected my service request. It feels like Interstate Ford is upset with me for the issues I’m facing and is unwilling to deal with them. More

I own a 15 ford focus they have a issue with the transmission control module Ford has issued a extended warranty for these parts. Summer of 2023 100,000 miles on the car the tcm started acting up w transmission control module Ford has issued a extended warranty for these parts. Summer of 2023 100,000 miles on the car the tcm started acting up while my wife was driving, after digging through the trenches of the interwebs I found the tcm warranty and also found that there was none to be found dealerships had none parts warehouse had none. We parked the car for the summer but when winter came around and my motorcycle was not an option in Colorado winter. I found a video showing how to reset the transmission did so and drove the car for winter. Spring-Summer 24 hit the car did fine for a while temps got hotter and then the problem was back. I rode the bike for a while but knew I needed to get her car back in working order. I found the Tcm's had found there way back to the shelfs I called and spoke with Jerry in parts he said they had 20 of them. He then asked if I knew about the warranty and said he would have service to call me right back. MarryJo called within 5 minutes and had an appointment set for the car. I had to drop the car off a day earlier on Tuesday do to work. Wednesday MarryJo called said car was done tcm was bad warranty covered all. She then told me about a small leak in the coolant tank. I told her to have it replaced and I would wait. Thursday 4:35pm MarryJo called said car was done repairs been done. Friday I picked up the car brought it home wife drove it Friday through the weekend said it drove like it did when we first bought it. Monday came we had errands to run got home and I noticed a puddle in the driveway the coolant tank had blown a plug and leaked all the coolant. I called Tuesday being the dealership was closed when this happened MarryJo respond via text I told her the problem sent pictures and informed her we lived 75 miles away. She set an appointment with there mobile services. Israel from mobile service just left my house after fixing a very simple fix and filling the tank. Over all these guys have gone above and beyond Jerry having the part knowing the known issue passing me to MarryJo and Israel for driving 75 miles to replace a plug and top off the tank. More

Aaron Baca and the service team went above and beyond to ensure I left satisfied. Will 100 percent be buying my next vehicle from them! ensure I left satisfied. Will 100 percent be buying my next vehicle from them! More

We recently had our Bronco in for service. We worked with Jenna Varela. She is always helpful to make sure the work is done on time. The techs do a great job as well! We worked with Jenna Varela. She is always helpful to make sure the work is done on time. The techs do a great job as well! More

They went above and beyond for me. Thank you so much for everything! Very happy customer! Thank you so much for everything! Very happy customer! More

Our buying experience was one of the best. Drew was very knowledgeable and most of all not pushy. Awesome! Drew was very knowledgeable and most of all not pushy. Awesome! More

Aaron was fantastic to work with, transparent and upfront! Mike.in Finance was also easy to work with. upfront! Mike.in Finance was also easy to work with. More

always friendly, very knowledgeable, and took care of everything quickly. will be back for further services. everything quickly. will be back for further services. More

The team was easy to deal with and quick once a price was determined. Dealership was a little difficult to negotiate the final price with. Ryan was very professional and good to work with. determined. Dealership was a little difficult to negotiate the final price with. Ryan was very professional and good to work with. More

Always great, they go the extra effort to make sure I am taken care of quickly and professionally. I am a Ford customer for life at this store taken care of quickly and professionally. I am a Ford customer for life at this store More